Mercedes-Benz of Sudbury

Simply phrased, Chandran is the best. This purchase Simply phrased, Chandran is the best. This purchase experience was easy and fast. Delivery was good and even a minor service matter was handled with Simply phrased, Chandran is the best. This purchase experience was easy and fast. Delivery was good and even a minor service matter was handled with diligence. The entire experience and staff was great. I would recommend this dealer for any vehicle in their inventory. More

My car needed routine service. Dan Bolton and his service department arranged to have my car picked up, serviced and returned to my home while I was away on vacation in Hawaii. Thank you Nylah Kourieh for ma department arranged to have my car picked up, serviced and returned to my home while I was away on vacation in Hawaii. Thank you Nylah Kourieh for making sure the appointment was not forgotten. I would highly recommend the service department at Mercedes Benz of Natick. More

Was in the market for a GL and called from a listed vehicle on Cars.com. I spoke with Ashley who was very kind and helpful who then put me in the capable , professional and very knowledgeable expert ca vehicle on Cars.com. I spoke with Ashley who was very kind and helpful who then put me in the capable , professional and very knowledgeable expert care of Chandran. I still am in amazement of how smooth my dealings with Ashley and Chandran went. The accommodating professionalism combined with the true sincerity of there actions was beyond compare. I recommend anyone in the market for a Mercedes Benz to give them a call. More

Thank you to Mercedes-Benz of Natick for a great buying experience. We traded in a Lexus is250 for a 2013 C300 4matic sport sedan, and were intersted in a lease program. Steve Boston was extremely knowledg experience. We traded in a Lexus is250 for a 2013 C300 4matic sport sedan, and were intersted in a lease program. Steve Boston was extremely knowledgeable about leasing, and helped us decide that a lease was our best option on this new vehicle. We had bought all of our vehicles in the past so the idea of a lease was new to us. We knew exactly which options we wanted on the vehicle, and since it was not a commonly equipped vehicle the car was not in stock at this dealership. Steve and Ian were able to locate the exact vehicle we wanted from another dealership that was several hours of driving away, and arrange for its transportation to their dealership - talk about convenience! We're excited to take delivery of our first leased vehicle and feel confident and at ease with our decision thanks to Steve and Ian's thorough and honest explanations of the MB Lease programs. I would strongly encourage others to do business with Mercedes-Benz of Natick and their professional sales team. More

My wife and I have bought many new and certified pre owned vehicles from the Natick store. All of the transactions have been handled through JC Cabanos. I would never consider moving away from the store owned vehicles from the Natick store. All of the transactions have been handled through JC Cabanos. I would never consider moving away from the store because of the exemplary attention I've received from everyone associated with the sales, service and management functions. From JC to Aubrey and his service team to the administrative folks, my acquaintance Herb Chambers should be very proud. When I enter the store, it is like seeing family and friends. I can elaborate further, if necessary. Al Faber. More

I was happy with the overall service i received from MB of Natick. Steve was helpful during the entire process of my purchase. Chandran helped when Steve was not available. I would recommend this dealer of Natick. Steve was helpful during the entire process of my purchase. Chandran helped when Steve was not available. I would recommend this dealership. Thx and keep up the good work. More

I purchased my automobile with a young sales attendant: Josh Trigueros. He was a pleasure to work with. Very approachable and honest. Well informed and quite receptive to my particular needs. I was ver Josh Trigueros. He was a pleasure to work with. Very approachable and honest. Well informed and quite receptive to my particular needs. I was very comfortable throughout the process. More so than during any automobile purchase I have been involved with before. From test driving, to selection, to financing, to pickup, this was the most seamless purchase of an automobile I have been through. More

This was my first car-buying experience in the US, and it was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pr was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pre-owned car outside NY state (where I live), answered all the questions that I had, and constantly contacted me to check how everything was going when I went back to NYC to get my plate and registration. I was totally pleased with the experience from the test drive to the hand-over of the car. I would definitely recommend him to all the potential car-buyers. Thank you, Chandran! More

Mercedes-Benz of Natick (FMW) is how auto dealerships should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Nati should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Natick. Going to most car dealerships is about as attractive as going to the RMV, and in many cases, much worse. Not so in Natick, a trend I hope we will see spread through the industry. The American public always has been, and continues to be, in love with their cars (and trucks). However, the industry feels compelled to make the car-buying experience as difficult and maddening as it possibly can with aggressive sales tactics, non-transparent methods and sales techniques, byzantine financing and high-pressure tactics. Imagine if you had to pick a spouse via the same methods; civilization would die out in a single generation. Fred and the team there in Natick are a breath of fresh-air in the frustratingly bizarre realm of car sales. Thanks to them for a great experience! Ron Lieuwma & Andrea Valente 2013 Mercedes GL450 More

Dan Bolton and his team went above and beyond the call of duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in a "you have to see it to believe it moment." I sent Dan a few pictures, and in a few short hours, he contacted the regional manager and we had a fix in place. A member of his team delivered the glass to our home and JN Phillips installed it on site. We were on the road again in no time. We can't say enough about the professionalism and customer care we received at Herb Chambers Natick. More