Mercedes-Benz of Sudbury

We were greeted nicely by Chandran upon arrival. We test drove two vehicles the day of visit, and decided that we would like to purchase one of the two. Chandran was polite, courteous and easy to talk to, drove two vehicles the day of visit, and decided that we would like to purchase one of the two. Chandran was polite, courteous and easy to talk to, made you feel comfortable immediately. We were then introduced to Jamie and he also was polite and courteous and very easy to talk with. He answered all questions, explained the additional warranty programs available thoroughly. We were quite impressed with how quickly the transaction was completed. We did have a little issue with our deposit and if checks could be scanned electronically and approved at this dealership it may make receiving funds that much easier. We managed to get the funds out of another account for the deposit, but it took some phone calls and a little bit of time, no fault of the dealership, it was more on our behalf of having daily limits on debit cards and not having cash readily available, due to the credit union being closed. After we left the dealership, we were happy we made the purchase! Then we waited a few days for delivery. Chandran and Jamie followed up on a daily basis. We received proper notification of how things were moving along. The car was delivered by Chandran with care, he was diligent and on time, took the time to explain everything once delivered. We've had the car for a few days now and are setting up the blue tooth and understanding the features it has. We are very pleased with the car, very satisfied with the customer service and will continue to do business with Mercedes of Natick. Thanks to all for making this a pleasant purchase!! More

Chandran Venkitachalam and Bernard were outstanding. They both made the car buying experience an absolute pleasure. A+ to both employees and this fantastic dealership. My next vehicle will be coming from Mer both made the car buying experience an absolute pleasure. A+ to both employees and this fantastic dealership. My next vehicle will be coming from Mercedes of Natick as I do not belief that the treatment, service, and genuine professionalism could be surpassed ! More

Great experience made me feel very comfortable would highly recommend chandran pleasure to work with the dealership has a friendly atmosphere and I will definately send any of my friends or family to ch highly recommend chandran pleasure to work with the dealership has a friendly atmosphere and I will definately send any of my friends or family to chandran More

It was my first time in a Mercedes dealership. I was greeted as soon as I walked in. Everyone was so friendly and made eye contact with me. Al was great at directing me to the right vehicle for my needs greeted as soon as I walked in. Everyone was so friendly and made eye contact with me. Al was great at directing me to the right vehicle for my needs and price range. Love my GLK. More

I had a problem with my car. I called and spoke to Dan Bolton (Service Mgr). He was able to resolve my problem the same day with very short notice. I would definitely recommend the service dept at Mercede Bolton (Service Mgr). He was able to resolve my problem the same day with very short notice. I would definitely recommend the service dept at Mercedes of Natick. More

Ned was friendly and helpful, and went out of his way to make sure we had all the information we needed to make an informed decision. He gave us expert advice, and we felt we could trust him, which is impor make sure we had all the information we needed to make an informed decision. He gave us expert advice, and we felt we could trust him, which is important when making any large purchase. Zine was knowledgeable and efficient in handling the financial side of things. We're very happy with our purchase and with the sales process at Mercedes-Benz of Natick. We won't hesitate to recommend Ned and the dealership to others. More

Chandran followed up consistently and was a pleasure to deal with. He was prompt and courteous. The dealership was clean and we had our kids there the entire afternoon and they were taken care of. Posit deal with. He was prompt and courteous. The dealership was clean and we had our kids there the entire afternoon and they were taken care of. Positive experience. More

I had a great experience here! I came to Herb Chambers after an unsatisifactory experience with another MB dealership. As a first-time MB buyer, I felt I must be missing something...isn't this brand supp after an unsatisifactory experience with another MB dealership. As a first-time MB buyer, I felt I must be missing something...isn't this brand supposed to be first class in every way? On a whim, my husband emailed Herb Chambers to ask about their selection of new GL 450's and was pleased with the responsiveness and open communication. I made the trip to the dealership to meet in person. Chandran was friendly, honest, and respectful and more than lived up to our expectations with his knowledge and customer service. When I ordered our car, I was offered a fair price and trade-in value, both right it line with what I expected based on our research online (and both better than had been offered at the other dealership). Jamie in finance also offered a better loan rate than I expected. From our first interaction through to the hour + long tutorial when I picked up the car, Chandran and this dealership really earned our business. The whole experience was actually pleasant. More

I usually don't write review, but I had to share my great experience at the Mercedes-Benz of Natick. Chandran helped me find the best car in a timely manner. He knew right away what I was looking for. great experience at the Mercedes-Benz of Natick. Chandran helped me find the best car in a timely manner. He knew right away what I was looking for. Not only Chandran is very professional, but he is a very kind, genuine, and trustworthy man! Chandran was respectful and not pushy like other sales person can be. I didn't feel any pressure to buy the car. My whole experience was such a breeze because Chandran made everything happen fast and everything seemed easy. From having the car ready sooner than expected to taking care of a minor matter in less than 24 hours. Chandran is simply the best! I would recommend Chandran and Mercedes Benz of Natick to anyone. I have been to several dealerships and none of my experiences came close to the great service and warm welcome I had with Chandran and the whole MB team. More

JC is clearly an experienced, patient, and very knowledgeable sales person. I looked at a couple of different vehicles before he found me the car I got. Great experience. Highly recommended! knowledgeable sales person. I looked at a couple of different vehicles before he found me the car I got. Great experience. Highly recommended! More