Mercedes-Benz of Sudbury

This was my first car-buying experience in the US, and it was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pr was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pre-owned car outside NY state (where I live), answered all the questions that I had, and constantly contacted me to check how everything was going when I went back to NYC to get my plate and registration. I was totally pleased with the experience from the test drive to the hand-over of the car. I would definitely recommend him to all the potential car-buyers. Thank you, Chandran! More

Mercedes-Benz of Natick (FMW) is how auto dealerships should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Nati should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Natick. Going to most car dealerships is about as attractive as going to the RMV, and in many cases, much worse. Not so in Natick, a trend I hope we will see spread through the industry. The American public always has been, and continues to be, in love with their cars (and trucks). However, the industry feels compelled to make the car-buying experience as difficult and maddening as it possibly can with aggressive sales tactics, non-transparent methods and sales techniques, byzantine financing and high-pressure tactics. Imagine if you had to pick a spouse via the same methods; civilization would die out in a single generation. Fred and the team there in Natick are a breath of fresh-air in the frustratingly bizarre realm of car sales. Thanks to them for a great experience! Ron Lieuwma & Andrea Valente 2013 Mercedes GL450 More

Dan Bolton and his team went above and beyond the call of duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in a "you have to see it to believe it moment." I sent Dan a few pictures, and in a few short hours, he contacted the regional manager and we had a fix in place. A member of his team delivered the glass to our home and JN Phillips installed it on site. We were on the road again in no time. We can't say enough about the professionalism and customer care we received at Herb Chambers Natick. More

This was clearly my most pleasurable experience ever in purchasing a car. I live in the Boston metrowest area, and the Herb Chambers Mercedes dealership in Natick (previously called Foreign Motors West) w purchasing a car. I live in the Boston metrowest area, and the Herb Chambers Mercedes dealership in Natick (previously called Foreign Motors West) was the natural place to which I would gravitate in considering the purchase of a Mercedes. I hadn't been there in several years, and I was taken aback at how beautiful the remodeled showroom and service area had turned out. It was a great setting for looking at the current models and choosing the right one for my tastes and needs. My salesman, Spencer Odems, came highly recommended, and he worked incredibly hard to get me the exact vehicle I wanted. It was an absolute pleasure working with him, and he was perpetually focused on keeping me as happy as possible. When I drove into the Service Area several days later to get my car inspection, I was treated like a king. It made me proud to be a new Mercedes owner. I am thrilled to be driving my new car, and it gives me great peace of mind to feel that everyone at the Herb Chambers dealership made this experience so special: from Spenser, who brought sales to a personal level, to his sales colleagues who always pitched in to help in his rare absence, to the managers who were so supportive, to the service staff who made me feel like part of the family. Kudos to the Herb Chambers Mercedes Dealership in Natick! They have brought the purchase of a new car to a higher level. More

My family and I were pleasantly surprised at the outstanding treatment that we received from Mercedes-Benz of Natick when we bought our new vehicle in January. We worked one-on-one with our salesman outstanding treatment that we received from Mercedes-Benz of Natick when we bought our new vehicle in January. We worked one-on-one with our salesman, Chandran Venkitachalam, to find the perfect vehicle for the family. The professional tact, knowledge and capability that Chandran showed, combined with his relaxed and friendly manner, were more than enough to ensure that we will be re-visiting Mercedes-Benz of Natick for future purchases. Chandran not only put us at ease in the always tedious process of car-buying, he also was very friendly to our kids and took time to get to know the entire family on a personal level. There was no feeling that we were simply another "sale" - Chandran made it a personal, exciting and relaxed experience. Overall, our experience here was excellent. More

I went to Mercedes Benz of Natick on January 26th, 2013, to look into trading in my 2006 E350. I had purchased this vehicle from Mercedes Benz of Natick and dealt with John and Zine when I made the purchas to look into trading in my 2006 E350. I had purchased this vehicle from Mercedes Benz of Natick and dealt with John and Zine when I made the purchase in April of 2009. When I started thinking about upgrading my vehicle, a major factor in returning to Herb Chambers was the positive experience I had with these two individuals. Both John and Zine were helpful, courteous and professional in all aspects of my recent visit. This was not surprising, as it was consistent with my experience approximately 4 years earlier. My visit culminated in the purchase of a new 2012 Sport model C300 4Matic. Many of my family and friends have related to me that although the purchase of a new vehicle is an exciting event, they do not enjoy what they see as an adversarial process leading to the purchase. As I feel compelled to share my experience with Mercedes Benz of Natick, particularly John and Zine, it should go a long way in dispelling this misconception. Mike More

My wife has been dealing with Fred Schultz for over 5 years and 2 new cars. She has just ordered her third vehicle through Fred. Her experience has been nothing short of stellar so much so that I just pu years and 2 new cars. She has just ordered her third vehicle through Fred. Her experience has been nothing short of stellar so much so that I just purchased my "dream car" through Fred as well as a second, " daily use" vehicle to be replaced with a new "daily use" vehicle I ordered through Fred, delivery Fall 2013. My experience with Fred has also been stellar and I have thanked him personally many times for how he has treated my wife. Included in my purchases has been Zine Bentoudja, Finance Manager. Zine was gracious, pleasant and my experience with him was exceptional. I look forward to seeing both Fred and Zine this Fall, if not sooner. I would also include Suzanne Daniels, Aubrey, Avery, and Victoria from the Service Department as well as Cassandra from the Front Desk in my overall exceptional experience. There is no finer team of people or dealership from where to purchase or service a Mercedes-Benz. Charles E Scrymgeour More

Chandran Venkitachalam made purchasing a car easy. I Chandran Venkitachalam made purchasing a car easy. I usually dislike purchasing a car, because of all the hassle from the salesman, so much so, that Chandran Venkitachalam made purchasing a car easy. I usually dislike purchasing a car, because of all the hassle from the salesman, so much so, that I tend to put it off until absolutely necessary. With Chandan there was none of this. He was very considerate of our needs and had no problem when we said we wanted to look around a bit before making a commitment. We are very pleased with the car he found for us and is always available to help with any problems, large or small. I would not hesitate to recommend Chandran to any perspective buyer. More

My wife and I first met Chris Essor and Zine Bentoudja on January 21, 2013. While searching for a newer vehicle, we found two cars on the Mercedes-Benz of Natick website. I called to see if the vehicles were January 21, 2013. While searching for a newer vehicle, we found two cars on the Mercedes-Benz of Natick website. I called to see if the vehicles were available. Chris answered my call, briefly described each car, and invited us to make the trip from the Cape to Natick to see and drive the cars. Chris met us at the door, offered us refreshments, and then guided us to his desk where he had the maintenance records of each vehicle available for our review. After driving each of the vehicles and discussing various aspects of our potential trade, we expressed our desire to visit BMW to compare vehicles. Chris coordinated our visit to Sudbury BMW and actually took us to that dealership, introducing us to a BMW sales consultant and coordinated a smooth 'handoff' for our comparison. After comparing vehicles, we decided to return to Mercedes Benz to purchase a Certified Pre-Owned E5504MATIC. Chris immediately proceeded to facilitate our purchase, introducing us to Zine Bentoudja, the Business Manager. While Chris managed our actually delivery, Zine handled the paperwork, explained each document, and offered to us various after-sale good and services for our consideration. Both Chris and Zine were friendly, professional, and sincerely appreciative of our purchase. We are pleased with our transaction with Herb Chambers Mercedes Benz of Natick, and specifically with our sales consultant, Chris Essor and our business liaison, Zine Bentoudja. More

Ned was a perfect he explained the product, gave us all the answers we needed. My wife and I were happy with the entire process. I would recommend Ned to all of my friends. the answers we needed. My wife and I were happy with the entire process. I would recommend Ned to all of my friends. More