Mercedes-Benz of Sudbury

Was in the market for a GL and called from a listed vehicle on Cars.com. I spoke with Ashley who was very kind and helpful who then put me in the capable , professional and very knowledgeable expert ca vehicle on Cars.com. I spoke with Ashley who was very kind and helpful who then put me in the capable , professional and very knowledgeable expert care of Chandran. I still am in amazement of how smooth my dealings with Ashley and Chandran went. The accommodating professionalism combined with the true sincerity of there actions was beyond compare. I recommend anyone in the market for a Mercedes Benz to give them a call. More

Thank you to Mercedes-Benz of Natick for a great buying experience. We traded in a Lexus is250 for a 2013 C300 4matic sport sedan, and were intersted in a lease program. Steve Boston was extremely knowledg experience. We traded in a Lexus is250 for a 2013 C300 4matic sport sedan, and were intersted in a lease program. Steve Boston was extremely knowledgeable about leasing, and helped us decide that a lease was our best option on this new vehicle. We had bought all of our vehicles in the past so the idea of a lease was new to us. We knew exactly which options we wanted on the vehicle, and since it was not a commonly equipped vehicle the car was not in stock at this dealership. Steve and Ian were able to locate the exact vehicle we wanted from another dealership that was several hours of driving away, and arrange for its transportation to their dealership - talk about convenience! We're excited to take delivery of our first leased vehicle and feel confident and at ease with our decision thanks to Steve and Ian's thorough and honest explanations of the MB Lease programs. I would strongly encourage others to do business with Mercedes-Benz of Natick and their professional sales team. More

My wife and I have bought many new and certified pre owned vehicles from the Natick store. All of the transactions have been handled through JC Cabanos. I would never consider moving away from the store owned vehicles from the Natick store. All of the transactions have been handled through JC Cabanos. I would never consider moving away from the store because of the exemplary attention I've received from everyone associated with the sales, service and management functions. From JC to Aubrey and his service team to the administrative folks, my acquaintance Herb Chambers should be very proud. When I enter the store, it is like seeing family and friends. I can elaborate further, if necessary. Al Faber. More

I was happy with the overall service i received from MB of Natick. Steve was helpful during the entire process of my purchase. Chandran helped when Steve was not available. I would recommend this dealer of Natick. Steve was helpful during the entire process of my purchase. Chandran helped when Steve was not available. I would recommend this dealership. Thx and keep up the good work. More

I purchased my automobile with a young sales attendant: Josh Trigueros. He was a pleasure to work with. Very approachable and honest. Well informed and quite receptive to my particular needs. I was ver Josh Trigueros. He was a pleasure to work with. Very approachable and honest. Well informed and quite receptive to my particular needs. I was very comfortable throughout the process. More so than during any automobile purchase I have been involved with before. From test driving, to selection, to financing, to pickup, this was the most seamless purchase of an automobile I have been through. More

This was my first car-buying experience in the US, and it was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pr was a great one. Mr. Venkitachalam was very professional, helpful and extremely patient. He explained in detail everything I needed to do to buy a pre-owned car outside NY state (where I live), answered all the questions that I had, and constantly contacted me to check how everything was going when I went back to NYC to get my plate and registration. I was totally pleased with the experience from the test drive to the hand-over of the car. I would definitely recommend him to all the potential car-buyers. Thank you, Chandran! More

Mercedes-Benz of Natick (FMW) is how auto dealerships should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Nati should be. What has always been a dreaded undertaking, buying a new car, has been turned into a mostly painless and pleasant experience at MB of Natick. Going to most car dealerships is about as attractive as going to the RMV, and in many cases, much worse. Not so in Natick, a trend I hope we will see spread through the industry. The American public always has been, and continues to be, in love with their cars (and trucks). However, the industry feels compelled to make the car-buying experience as difficult and maddening as it possibly can with aggressive sales tactics, non-transparent methods and sales techniques, byzantine financing and high-pressure tactics. Imagine if you had to pick a spouse via the same methods; civilization would die out in a single generation. Fred and the team there in Natick are a breath of fresh-air in the frustratingly bizarre realm of car sales. Thanks to them for a great experience! Ron Lieuwma & Andrea Valente 2013 Mercedes GL450 More

Dan Bolton and his team went above and beyond the call of duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in duty when responding to our unusual situation: the rear glass in our ML 350 literally exploded -- didn't crack it exploded in our garage resulting in a "you have to see it to believe it moment." I sent Dan a few pictures, and in a few short hours, he contacted the regional manager and we had a fix in place. A member of his team delivered the glass to our home and JN Phillips installed it on site. We were on the road again in no time. We can't say enough about the professionalism and customer care we received at Herb Chambers Natick. More

This was clearly my most pleasurable experience ever in purchasing a car. I live in the Boston metrowest area, and the Herb Chambers Mercedes dealership in Natick (previously called Foreign Motors West) w purchasing a car. I live in the Boston metrowest area, and the Herb Chambers Mercedes dealership in Natick (previously called Foreign Motors West) was the natural place to which I would gravitate in considering the purchase of a Mercedes. I hadn't been there in several years, and I was taken aback at how beautiful the remodeled showroom and service area had turned out. It was a great setting for looking at the current models and choosing the right one for my tastes and needs. My salesman, Spencer Odems, came highly recommended, and he worked incredibly hard to get me the exact vehicle I wanted. It was an absolute pleasure working with him, and he was perpetually focused on keeping me as happy as possible. When I drove into the Service Area several days later to get my car inspection, I was treated like a king. It made me proud to be a new Mercedes owner. I am thrilled to be driving my new car, and it gives me great peace of mind to feel that everyone at the Herb Chambers dealership made this experience so special: from Spenser, who brought sales to a personal level, to his sales colleagues who always pitched in to help in his rare absence, to the managers who were so supportive, to the service staff who made me feel like part of the family. Kudos to the Herb Chambers Mercedes Dealership in Natick! They have brought the purchase of a new car to a higher level. More

My family and I were pleasantly surprised at the outstanding treatment that we received from Mercedes-Benz of Natick when we bought our new vehicle in January. We worked one-on-one with our salesman outstanding treatment that we received from Mercedes-Benz of Natick when we bought our new vehicle in January. We worked one-on-one with our salesman, Chandran Venkitachalam, to find the perfect vehicle for the family. The professional tact, knowledge and capability that Chandran showed, combined with his relaxed and friendly manner, were more than enough to ensure that we will be re-visiting Mercedes-Benz of Natick for future purchases. Chandran not only put us at ease in the always tedious process of car-buying, he also was very friendly to our kids and took time to get to know the entire family on a personal level. There was no feeling that we were simply another "sale" - Chandran made it a personal, exciting and relaxed experience. Overall, our experience here was excellent. More