Mercedes-Benz of Sudbury

Here is the 'Why' behind the rating of my experience: Product knowledge: Chandran knows the products he sells in and out. Its a basic threshold for a salesperson for sure, but many salespe experience: Product knowledge: Chandran knows the products he sells in and out. Its a basic threshold for a salesperson for sure, but many salespeople lack detailed knowledge of what they sell. He knows what type of vehicle and features will meet his customers needs. Sincerity: I never once felt as though I was under pressure, but the real test of sincerity was that I never felt that if I backed out of the deal, that he would be upset. I cant tell you how important that quality is to a customer. A customer can negotiate with the nicest, friendliest salesperson in the world but if that sales person gets perturbed or shifts gears, trying to accelerate the transaction when the customer wants to walk away, that is when you know it was all just a facade. Chandran's efforts to assist me in the purchase were truly genuine. Credibility: Sincerity leads to credibility but so does following through on commitments. He never missed one. Class: Chandran came across as the ultimate professional. Attention to detail: Even after I bought the car, Chandran made every effort to make sure I was taken care of, even to the point of having the car re-vacuumed, the gas topped off and explaining every feature of the car and following up with email. 'Add on' sales: I was going to pay cash for the entire car but Chandran showed me how financing the vehicle would be in my best interest as well as buying some other add ons to the package that I would normally not consider. In retrospect, I am very glad I got them. Chandran did not only go above and beyond to meet my needs, his efforts actually made the sale possible in my unique circumstance and for that I am extremely grateful and I am completely satisfied with my purchase and experience. Over all a great experience and I am sure we will do business again. More

I would like to thank MB of Natick for their help in leasing a 2013 ML350. I am new customer with MB. I am pleased with the support and professionalism that was offered. Thanks to Chandran Venkitacha leasing a 2013 ML350. I am new customer with MB. I am pleased with the support and professionalism that was offered. Thanks to Chandran Venkitachalam and Jamie McCracken gracious support. More

Chandran and the team at MB of Natick were professional, courteous, informative and patient throughout the process as I considered purchasing my first MB. Being able to communicate by phone, email and text courteous, informative and patient throughout the process as I considered purchasing my first MB. Being able to communicate by phone, email and text was a big help with my busy work schedule Once I decided on my purchase, the process went smoothly and I felt like I received good advice, including on all the up sell packages by the finance team at time of payment. The vehicle was delivered as promised and the few very minor outstanding items were promptly promised to be resolved. More

My wife and I were in the market for a new vehicle to replace our BMW wagon and after testing several vehicles we were leaning towards the Porsche Cayenne diesel SUV. HC Porsche didn't have a vehicle in replace our BMW wagon and after testing several vehicles we were leaning towards the Porsche Cayenne diesel SUV. HC Porsche didn't have a vehicle in stock that had the few options we need and after contacting several other Porsche dealers without much success, I decided to stop by the Natick MB dealer to see the GL bluetec I knew they had in stock. When I arrived unannounced (I normally call or make contact via email first), I was pleasantly suppressed with the appearance of the dealership, they have renovated it in the past few years. I went to the reception desk and asked for the sales manager and was then introduced to Ian. I explained to Ian what my needs were for new vehicle and my interest in their GL diesel, I also mentioned the problems I was encountering with trying to buy the porsche. It was a pleasure dealing with Ian, he is not only professional but clearly listened to what I was saying to him before offering me a test drive even though the car was on hold. Ian then had Spencer take me for a test drive, I was very impressed with the vehicle and new at that point it was a candidate to replace my BMW wagon. Spencer was very knowledgable about the vehicle and accommodating, I really enjoyed the time I spent with him. After the test drive we all sat down and I said I was interested in the car if we could come up with an agreeable deal on my trade and if they could find and acquire a GL Bluetec (there aren't many available in New England area). Ian checked everywhere and found a vehicle located in NJ that I agreed on while he has someone value my trade in. What happened next caught me by surprise, not only did they offer me a very fair value for my trade in, Ian and Spencer were totally transparent on what they were able to offer the new vehicle at, well below what I thought it would be and with finance terms that were just as impressive. The only problem was that the vehicle was in NJ at a dealership that would need to agree to trade them a vehicle for one of theirs. When Ian called the dealer about the vehicle, the person responsible for the trade had left for the day. Since the bluetecs are difficult to find, I had Spencer take me for a test drive in the GL450 as an option incase we couldn't find a diesel in the time frame of my purchase. Knowing there was a possibility that the NJ dealer may not agree to trading the vehicle I mentioned to Ian and Spencer I would consider a GL450. I made this decision based on my experience with them so far, they earned my respect with the way they me and I was very interested in giving them my business if we could agree on a GL450 they had in stock that had the same color combination and similar options as the bluetec in NJ. The price of their GL450 was more than the NJ car due to additional options but Ian offered me such an attractive deal, I accepted it. Once the deal was agreed on, Spencer and I drove 30 minutes to my wife's workplace to have her co-sign the title of our trade so as not to inconvenience her by having to do it at the dealership. When we returned, it was getting late and close to closing time but Jamie was waiting for my return so we could finish the paperwork. Past experience at this point in the process is usually painful, not so this time, it was another positive experience. Without realizing it, it was already past closing time at the dealership and hours after I first walked through the door. The final details were worked out for picking up the new vehicle and although Spencer had the day off, he was going to come in for the delivery process until I insisted that it wasn't necessary. The day of delivery I received a call from Chandran that he would deliver the car when I arrived and that it was ready, earlier than the agreed upon time that I requested the night before. Chandran was very helpful in the delivery process showing me the features of the vehicle and setting up my phone and other items to get me on my way. He even explained the service plan for the vehicle and strongly recommended using their valet service for having the car serviced; this is where they will deliver a loaner to your location and bring your vehicle to the dealer for service. There is a common practice for most higher end dealers but they usually don't offer any suggestions to using the service as this dealership does, another example of how they want to make your vehicle ownership experience to be as positive and rewarding as possible. As a consumer who has purchased a lot of cars over the years, I have never experienced such professionalism, courtesy, respect, and willingness to earn my business. Before leaving with my new car, I stopped by and spoke with the GM about how my experiences with Ian, Spencer, and Chandran. Although I ended up with a car from a dealership that I initially didn't consider, I glad I took the time to stop when I did, and look forward to this new ownership experience. This dealership is a model for how a new car buying experienced is supposed to be, and I give them my highest recommendation and have given the GM, Ian, Spencer, and Chandran permission to give out my contact info as a reference if requested. More

I bought a CPO car from this dealer and had a great experience. Got a good price and worked with a sales person who was willing to find a way to make this purchase possible. Will be going back to ser experience. Got a good price and worked with a sales person who was willing to find a way to make this purchase possible. Will be going back to service my car there whenever I need to due to the customer service I recieved. More

I was interested in test driving a Mercedes-Benz E350 wagon. I had done my research on what the vehicle should cost with the options I wanted, so I called Mercedes-Benz of Natick to make sure that the ve wagon. I had done my research on what the vehicle should cost with the options I wanted, so I called Mercedes-Benz of Natick to make sure that the vehicles listed on their website were actually at the dealership. They were. The woman I spoke to on the phone invited me to the dealership and arranged for me to meet Fred Shultz, a Master Certified MB Sales Representative. When I got to the dealership, Fred was paged and he met me at the front desk within minutes of my arrival. I was immediately put at ease by him. Fred’s manner is so unassuming that it dissolves much of the caution and even nervousness that I feel whenever I enter a car dealership. Fred gathered the keys to all of the E350 wagons they had in stock and off we went to pick one out for a test drive. It was immediately clear to me that Fred knew a lot about the vehicle. He was able to convey what he knew in a low key, but informative way. By the time I got back to the dealership, I was having the internal debate we have all had when we fall in love with a vehicle, but have to stay severely rational in order to not be taken advantage of. I call it “Car purchase Angst”. Even though I had gone to the dealership for just a test drive, I ended up talking about the vehicle’s price with Fred. He listened to my wishes, and then we went back to his desk to look at the vehicles in the region that might better fit my option list, as well as the vehicles scheduled for production that we could configure to meet my exact specification. Once again, Fred really knew his stuff. He was able to show me all of the cars at dealerships in the Northeast (something I could also find out at home) and in addition, all of the cars and their configurations coming to the East Coast. We agreed on a couple of options, and then Fred disappeared for a minute. When Fred came back, he had a couple of quotes printed out clearly with sales tax, registration fees and everything else that I would pay, should I buy a vehicle, down to the last cent. I was very surprised that the prices were right in the range that my research said they should be. Fred had managed to skip the whole haggling part of the car buying experience and just offer me what I wanted. I said, “I have to think about this”, thanked Fred, and went home to run the numbers again and make sure I hadn’t screwed up. At this point I am sure that you, the reader, already know how this story ends. I bought the car. But the story doesn’t end quite yet. On the day that I was to pick up the car, Fred arranged for one of the dealership’s employees to pick me up at my home and drive me to their dealership. Fred met me there, showed me around the shop floor, pointed out the parts department, and then he went and got my new car. He spent over an hour and a half explaining the function of every vehicle control item. Fred also put a huge amount of effort into teaching me how to use Mercedes “Command” which is the heart of the vehicles telephone, GPS, and radio system. Even for a geek like me, this system is daunting. Fred walked me through how to set up simple things like radio stations, my home address and so on. He made sure that I entered some of the commands to be certain that I understood what he was trying to teach me. By then I was pretty tired, so Fred invited me back to the dealership any time I had a question. We shook hands and I drove off into the sunset. In summary, the car buying experience I had was way better than I could have imagined it to be. Fred is wonderful to work with. I highly recommend Fred Schultz and Mercedes-Benz of Natick. More

I entered Mercedes Benz Natick and felt welcomed. My salesperson Spencer hung in with me as I contemplated my purchase and he made an anxious purchase fun. He was responsive to my many questions and al salesperson Spencer hung in with me as I contemplated my purchase and he made an anxious purchase fun. He was responsive to my many questions and always returned my calls. I appreciate his efforts. More

Chandran was excellent to work with. Very professional. Good communicator all through the process. I would highly recommend him to anyone looking to purchase a Mercedes. Managers were good to work with as Good communicator all through the process. I would highly recommend him to anyone looking to purchase a Mercedes. Managers were good to work with as well. Welcoming and thankful for my business. The whole transaction went smoothly. Only negative was I would have liked a higher value for my trade in. More

The overall sales experience was great. Bo Hampton was very helpful and explained the Financing options as well as the features of the automobile. In summary, this sales experience was easy. very helpful and explained the Financing options as well as the features of the automobile. In summary, this sales experience was easy. More

My husband and I had a wonderful experience working with Spencer Odems. We arrived at Mercedes-Benz after visiting four other dealerships. Immediately, as we were greeted by Spencer, we could feel the diffe Spencer Odems. We arrived at Mercedes-Benz after visiting four other dealerships. Immediately, as we were greeted by Spencer, we could feel the difference in customer service and attention with Spencer at Mercedes-Benz. Spencer took extreme interest in determining our needs in terms of car capacity, driving patterns, and price and quickly came up with an attractive package. We were able to make a decision in approximately 20 minutes based on the trust formed between Spencer and us. I would definitely recommend Spencer Odems at Mercedes-Benz! Thank you, Spencer! More