Mercedes-Benz of Sudbury

You Will Not Find A Better Dealership I can honestly say that this was hands down the best car buying experience I have had. The level of customer service at Merecedes Benz of Natick is li I can honestly say that this was hands down the best car buying experience I have had. The level of customer service at Merecedes Benz of Natick is like nothing I have experienced before from any other dealership. John Stefanini and Miki Farris, where great to work with. They bent over backwards for us to get us the car we wanted at a great deal. We where set on Set on an Audi when we came into the delearship, and all I can say is with in 5 minutes of working with John, and how easy he made the whole process, there was no way that we would go anywhere else. More

Herb Chambers Natick Outstanding! Let me preface my review with a bit of history about my relationship with Mr. Chambers, what would be the best word.......horrible. In the last twelv Let me preface my review with a bit of history about my relationship with Mr. Chambers, what would be the best word.......horrible. In the last twelve months we have purchased an Alpina B7 (which was in a wreck and never disclosed) and Porsche 911 (BMW Sudbury), and a Bentley (Bentley Boston). These experiences were necessity due to the cars we wanted, not because we would do business with them, and had sworn Herb off. With that said this review is not to state our dissatisfaction with others, history, but to point out our going to Herb Chambers Natick was a total face palm, but once again they had the car we wanted, in a rare color. Admittedly we went looking to battle, or just give in, be treated with a lack of respect for our business, have to fight and leave. Get service somewhere else and write it off. To make this point our Alpina B7 goes to Wagner, Chris Cooper, because he treats us like friends. On to the face palm that was to be Natick. We were met by Miki Farris who came to meet us at the door, and was extremely nice, (this has NEVER happened at another HC dealership) and listened to our needs. The car we wanted was at another dealer/lot. He immediately sent for the car and assigned Joyce to our deal. Both were extremely nice. At first site we knew we wanted the car, G550 in this green/grey color. My wife's dream car in the only color she ever wanted, and a color that is never available. She was in love and I truly wanted this day she waited for so long to be special, she works hard for what she has, and I think car dealers forget that we work so hard to spend our money with them, at least Sudbury and Bentley do. Joyce explained the car, Miki over saw the deal and finally we meet with Zini, the finance manager. When you get to the finance mgr it is like being interrogated by the police, your life out there for the world. Even with excellent credit, you feel degraded by most. Zine is everything we never expected, professional, understanding and guy that absolutely 100% will tell you what he can get done and get it done. He told us to go have lunch and he would call us in a bit. We go over to legal seafood and before we could order the wine, deal was done, not only done, but to our terms. Just like that Miki, Joyce and Zini put my wife in the car of her dreams, done. And for once it was nice to see her happy with the car experience. As we were leaving were waiting for the other shoe to fall, for the "but you have to......" never came. Then they offered to do the venture shield, make sure the car was perfect and deliver the car. I was, we were in shock. We left wondering what had just happened. We literally had to fight over our other deals, when by the way that is the last thing a customer wants, to be defensive just because that is the expectation of a car deal. Finally we pick up the car, and the delivery was done INSIDE (this was also a new one for us) the building, going over all the buttons and functions. With certainty, this delivery was exceptional and made the deliveries of the Alpina and certainly the Bentley a joke, a spade a spade. We were in fact so impressed by this team, we bought another car. Another car Herb!! we swore you off, broke up with you, threw away the ring, and now you had us at ...Natick. We bought a GLA bright red, loaded, and the without a doubt the most fun car I have ever driven. I have owned the BMW X1,X3,X5 and X6 and I will take the GLA any day. I love cars, I have owned them all and the GLA is a very cool car. MB is fresh, their designs are cool and their attention to what people want is refreshing, where as BMW is so stale. Back to the guys at Natick, once again delivery, financing, Joyce, Miki, Zine and the manager Michael Collins (yes while the GM of Sudbury hides in his glass tower, Mr. Collins is right there for the customer, novel? All helped and we had the car. Beyond this, check this, Miki in conversation heard I was never offered venture shield on the new Bentley, by Bentley Boston, and Natick put it on for FREE. Why? because for the first time we were a valued customer, and I believe friends. We will never buy a MB from another dealer, and we will buy a lot more MB's from Natick. Herb, Natick is your Malcom Butler, picking of a pass at the 1 yard line with 20 seconds left, winning your super bowl. If I could be so bold, given the amount of cars I have bought in the last year, (1M) the Natick store SHOULD BE YOUR TRAINING STORE FOR ALL OTHERS. When you buy a lot of cars you just expect the battle. That is all we have gotten from others in your company. Natick should be in everyone of your stores showing them how to treat people, how to make people smile, because their style makes people like us spend 200K in 1 weekend without trepidation, because it was FUN and EASY . To us, at the end of the day, a car deal is business, but it can be respectful and it can even be fun, which I believe is the point. Every car I buy should make me feel 16 again, not only did Natick accomplish this, they saved our business with your chain. We live in Utah, and we will come to the east coast in a minute to see our friends at Natick - I wish I could find the words to describe my utter disappointment in the other cars from your company, and how these folks at Natick saved that business for you, how they treated us, it was great. I wish you would actually read my comments, and see a couple who collects cars, who spent $1M in 12 months, had written you off, and NATICK has our business for life. The others, not so much...... BTW, just something I find funny. Natick has the best service ever, they did my Bentley Venture Shield, as I was not offered it at Bentley, they stepped up and handled someone else's fumble to ensure our happiness. Anyway, Bentley, big expensive cars, service, none, customer service, none, and the waiting area, two couches, 3 doughnuts and a kurig. Natick, the best cranberry bread, brownies, ice cream, movies, and I can watch my car - are you kidding me. They even email us with what movies are playing. And while you relax the people who helped you with the purchase remember you name, they check in with you, they KNOW you are there - I am old school, you sell yourself first, then the car....these guys just get it. Natick MB is the best dealership I have ever worked with, lucky for you Herb, you have one diamond in the pile. Which is surprising how they are so different. Just love these guy. Anyone thinking about a BMW, or comparable, check out the MB products and talk to Natick, you will not be disappointed.......... Best Brian Bennett More

Customer is respected and appreciated customer time is respected. And not wasted. Sales team have a desire to do business and find a win-win way to make the deal happen. Paperwork is simpl customer time is respected. And not wasted. Sales team have a desire to do business and find a win-win way to make the deal happen. Paperwork is simple and does not take long. Educator is patient and comprehensive More

Best Car Buying Experience Yet Mercedes Benz of Natick is highly recommended. I've owned 10 Mercedes Benz cars over the last 12 years in Europe and the US. Joe Rodriguez is the be Mercedes Benz of Natick is highly recommended. I've owned 10 Mercedes Benz cars over the last 12 years in Europe and the US. Joe Rodriguez is the best sales professional I've worked with. Highly recommended! Knowledgeable, friendly, customer driven, and not pushy. A real pro and knows the relationship, experience and loyalty happens after the sale. Mike Alessi and Jamie McCracken are also really good to work with. These guys as a team know what they are doing and Mercedes Benz is getting a whole lot better as managing the customer experience! The Natick Shop has gotten better and better every year. Kurt G. More

great dealership great deal I went to look at the new 2015 GLA and left with a great car and a great deal. Ned Gompper was easy to talk to. They wanted to sell a car and they did I went to look at the new 2015 GLA and left with a great car and a great deal. Ned Gompper was easy to talk to. They wanted to sell a car and they did with a great price and easy no hassle financing. Jamie McCracken from financing explained everything in detail when I left I was informed and satisfied. Zack did a fine job delivering the car.When its time to trade my 2010 GLK this is the only place I will go. See you all next year. More

Teamwork, customer focus Great test drive experience. Let the cars and experience sell themselves. One of the team made a great suggestion on a car so newly in hadn't been th Great test drive experience. Let the cars and experience sell themselves. One of the team made a great suggestion on a car so newly in hadn't been through the usual, but it was perfect for me. Took a few days to close, but the guys were great all along. Superb experience. More

I'm in the "family" now After car shopping for months, Bo got my business. Very professional, friendly, outstanding service , and THE best price!! Thank goodness for Zach, wh After car shopping for months, Bo got my business. Very professional, friendly, outstanding service , and THE best price!! Thank goodness for Zach, who helped me learn the many features of the car. Love my GLA250 Thanks guys! More

Bo Knows Benz's I purchased a 2015 E250 Diesel from Mr. Bo Hampton and had a great experience. Bo knows Benz's. Zach and Jamie were great too. I purchased a 2015 E250 Diesel from Mr. Bo Hampton and had a great experience. Bo knows Benz's. Zach and Jamie were great too. More

Exceptional Mercedes Dealership! Nov 16 Hi Dustin and Joe, I wanted to share with you that I visited Prime/Hanover MB on Saturday for a headlight bulb replacement Nov 16 Hi Dustin and Joe, I wanted to share with you that I visited Prime/Hanover MB on Saturday for a headlight bulb replacement. I was feeling a bit leery about going to this dealership, but for a bulb it would not have made sense for me to get up to Natick late in the day on Saturday when the warning message appeared. I won't get into the details of my visit or the incorrect activity that took place even with the clear direction written on the top page of the service paperwork, but I feel strongly in sharing with you both that I will not be going back to Prime, Hanover MB. My visit to Hanover MB, from the minute I drove in and stepped into the service department was evident to me that this dealership would not compare with the superior experiences that I have had from the get go, and continue to have with you, at Chambers. I am grateful to be a part of your Stellar dealership! Dustin, you are an outstanding service professional and continue to make me feel 100% supported with my service experiences! Joe, you are a remarkable salesman! You continually went above and beyond to make my first purchase at Chambers a positive one. I thank you both. I also would like to acknowledge Scott for his personal attention and dedication to my unique service needs over the years. Mercedes of Natick and all of it's employees, from the drivers on up are exceptional! Class exudes from your dealership and the respect and comfort that you strive to provide to your customers is clearly evident to me. I cannot thank you enough for all that you have provided to me with your service and support. I am proud to have my Chambers MB GL 450 and to be a part of your dealership. You far surpass Prime/Hanover! Bravo! See you in a bit for my next service! Have a wonderful Thanksgiving and I hope that you enjoy some time with your family's! Fondly, Lynne More

Happy customer I recently purchased an suv from Mr. Rodriguez and I couldn't be happier with the vehicle and the continued great service! One happy customer. I recently purchased an suv from Mr. Rodriguez and I couldn't be happier with the vehicle and the continued great service! One happy customer. More