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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,851 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,851 reviews

July 08, 2013

We bought a used Mercedes from Chris Essor, and he was fantastic. He quickly established a repor with both my wife and I. He was very honest about what he could and could not do in our negotiations, and More

by EthanManiatis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken
Jul 08, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Ethan, for taking the time to provide such great feedback. I’m thrilled to hear how happy you are with your recent Mercedes-Benz purchase and that Chris and Jamie were able to provide you and your wife with such a pleasant shopping experience. Here at Mercedes-Benz of Natick, our primary concern is delivering flawless customer service. I’m honored to know that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

June 30, 2013

My wife and I purchased a 2013 Mercedes GL500 from Mercedes Natick and found the experience to be very pleasant and smooth. We purchased our vehicle for business purposes. Chandra, along with the rest More

by charlieko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2013 -

Mercedes-Benz of Sudbury responded

Congratulations, Charlie, on your recent 2013 Mercedes-Benz GL500 purchase! I appreciate you taking the time to share your recent experience with Chandran here at Mercedes-Benz of Natick. I’m thrilled to know Chandran was able to assist you and your wife and help answer all of your questions. We strive to provide our guests with an exceptional customer experience and Chandran is truly a testament to that. We value your business and we look forward to serving you and your family’s automotive needs for many more years to come! Kind Regards, Michael Collins General Manager Mercedes-Benz of Natick

June 15, 2013

Excellent service, fair price for my trade in, and no run around! This is my second purchase from this dealership, and their sales process has only gotten better! Topped off with a smooth delivery, you can More

by Zski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2013 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to write this great review and share your experience with Chandran. A terrific guest experience is what we aim for each and every time and Chandran is truly a testament to that. I will be certain to let him know he is doing a wonderful job. Thank you for your continued business and for choosing Mercedes-Benz of Natick for your automotive needs! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

June 11, 2013

There is not enough space in this survey for me to express my extreme appreciation for Mercedes of Natick, Ma. My Sales Consultant, Spencer Odems Demonstrated a level of service that I forgot exist More

by Blairski1112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Blair, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. I’m so pleased to hear that Spencer proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

June 11, 2013

I had a very good experience at this dealer and I would recommend this to any of my friends. Very happy with the way I was treated. More

by photographymass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2013 -

Mercedes-Benz of Sudbury responded

I sincerely appreciate you taking the time to share your experience with Chandran here at Mercedes-Benz of Natick! We strive to provide all of our guests with an exceptional car buying experience and Chandran truly understands what excellent customer service is. Thank you for your recommendation and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 28, 2013

I came in to purchase a specific vehicle and I already knew exactly what I wanted. I was able to quickly get to the point with Chandran and negotiate a deal. They were even willing to give me a number o More

by carbuyer2468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2013 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to share your encouraging words and kind recommendation of Chandran. At Mercedes-Benz of Natick, we take great pride in surpassing any, and all expectations you might have in your car buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 27, 2013

I had been looking for a used Mercedes for my daughter, and had worked with my home local dealer. However, my local dealer didn't seem to have the right car at the right price. Online I saw the Mercedes of More

by jwdawso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken, John Pirotte
May 28, 2013 -

Mercedes-Benz of Sudbury responded

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Chandran, John and Jamie are truly valuable assets to our team here and I'm thrilled to hear they were able to provide you and your daughter with the perfect vehicle. Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 23, 2013

My experience with Chandran was great from the start. He was extremely knowledgeable about each car I looked at listened to every detail when I explained what I was looking for. I put a deposit on a vehic More

by amerriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2013 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to write this fantastic review and give our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Mercedes-Benz of Natick experience. I’m so pleased to hear that Chandran, James and our service team have proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 20, 2013

Chris was the best salesman I have ever had. Has asked the right questions and gave all the answers I needed to purchase our new car. He made us feel very comfortable. His knowledge and customer service More

by tntc0407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Chris is truly a valuable assets to our team here and I'm thrilled to hear he was able to get you set up with the perfect vehicle! Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 20, 2013

Why I contacted Mercedes of Narick. After seeing an ad on the Merceds Benz Certified pre-owned website for a 2010 E63 AMG, I called them. After speaking with Edward and getting preliminary info on the car, More

by billyb3456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Billy, for taking the time to write this fantastic review and give our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Mercedes-Benz of Natick experience. I’m so pleased to hear that Edward and Chandran proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

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