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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,846 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,846 reviews

May 28, 2013

I came in to purchase a specific vehicle and I already knew exactly what I wanted. I was able to quickly get to the point with Chandran and negotiate a deal. They were even willing to give me a number o More

by carbuyer2468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2013 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to share your encouraging words and kind recommendation of Chandran. At Mercedes-Benz of Natick, we take great pride in surpassing any, and all expectations you might have in your car buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 27, 2013

I had been looking for a used Mercedes for my daughter, and had worked with my home local dealer. However, my local dealer didn't seem to have the right car at the right price. Online I saw the Mercedes of More

by jwdawso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken, John Pirotte
May 28, 2013 -

Mercedes-Benz of Sudbury responded

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Chandran, John and Jamie are truly valuable assets to our team here and I'm thrilled to hear they were able to provide you and your daughter with the perfect vehicle. Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 23, 2013

My experience with Chandran was great from the start. He was extremely knowledgeable about each car I looked at listened to every detail when I explained what I was looking for. I put a deposit on a vehic More

by amerriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2013 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to write this fantastic review and give our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Mercedes-Benz of Natick experience. I’m so pleased to hear that Chandran, James and our service team have proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 20, 2013

Why I contacted Mercedes of Narick. After seeing an ad on the Merceds Benz Certified pre-owned website for a 2010 E63 AMG, I called them. After speaking with Edward and getting preliminary info on the car, More

by billyb3456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Billy, for taking the time to write this fantastic review and give our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Mercedes-Benz of Natick experience. I’m so pleased to hear that Edward and Chandran proudly represented this mission and provided you with such great service. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 20, 2013

Chris was the best salesman I have ever had. Has asked the right questions and gave all the answers I needed to purchase our new car. He made us feel very comfortable. His knowledge and customer service More

by tntc0407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Chris is truly a valuable assets to our team here and I'm thrilled to hear he was able to get you set up with the perfect vehicle! Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 18, 2013

Here is the 'Why' behind the rating of my experience: Product knowledge: Chandran knows the products he sells in and out. Its a basic threshold for a salesperson for sure, but many salespe More

by ddperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

What an outstanding review to read! It is great to know that Chandran was able to provide you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. I’m happy to hear that you felt confident about your purchase and your decision to choose us as your premier dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 16, 2013

I would like to thank MB of Natick for their help in leasing a 2013 ML350. I am new customer with MB. I am pleased with the support and professionalism that was offered. Thanks to Chandran Venkitacha More

by ojbisson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you very much for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Jamie and Chandran are truly valuable assets to our team here and I'm thrilled to hear they were able to get you set up with the perfect vehicle! Please do not hesitate to contact us or stop by with any questions you may have going forward. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 14, 2013

Chandran and the team at MB of Natick were professional, courteous, informative and patient throughout the process as I considered purchasing my first MB. Being able to communicate by phone, email and text More

by Jim10dc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Jim, Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Chandran and that you found the perfect Mercedes-Benz to meet your needs. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 11, 2013

My wife and I were in the market for a new vehicle to replace our BMW wagon and after testing several vehicles we were leaning towards the Porsche Cayenne diesel SUV. HC Porsche didn't have a vehicle in More

by MichaelStephenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Michael, for taking the time to share your encouraging words and kind recommendation of Ian, Spencer, Jamie and Chandran. I’m thrilled to hear how happy you are with your fantastic new Mercedes-Benz GL450! We strive to provide our guests with the best customer service which means everyone at Mercedes-Benz of Natick focuses on being professional, knowledgeable and customer oriented. I’m thrilled we were able to provide you with exactly that. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

May 10, 2013

I bought a CPO car from this dealer and had a great experience. Got a good price and worked with a sales person who was willing to find a way to make this purchase possible. Will be going back to ser More

by LizzieChapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie McCracken
May 22, 2013 -

Mercedes-Benz of Sudbury responded

Thank you, Liz, for taking the time to share your encouraging words and kind recommendation of Jamie and Chris. I’m thrilled to hear how happy you are with your fantastic new Mercedes-Benz. We strive to provide our guests with the best customer service which means everyone at Mercedes-Benz of Natick focuses on being professional, knowledgeable and customer oriented. I’m thrilled Jamie and Chris were able to provide you with exactly that. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Michael Collins General Manager Mercedes-Benz of Natick

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