Mercedes-Benz of Sudbury

The visit started well and ended even better, from the first minute we were treated with professionalism and respect. We had a car in mind when we got there and found a certified car that fit our budget a first minute we were treated with professionalism and respect. We had a car in mind when we got there and found a certified car that fit our budget and needs. Our salesman Ned Gompper even brought the car to our house to make the transaction as easy as possible for us. I hope the service dept is as good as everything that we experienced. The paperwork was quick and handled perfectly with no pressure. More

I purchased a pre-owned E550 from this dealership. When I arrived to pick up my car, it was out front and ready to be taken home. I knew what I wanted and had spent a few months looking for this car, when I arrived to pick up my car, it was out front and ready to be taken home. I knew what I wanted and had spent a few months looking for this car, when I found it, it was exactly what I had hoped for. I took the car home the same day I purchased it and everyone at the dealership was fantastic. I'm extremely happy with how I was treated and my car. More

This dealership is exceptional, it is the total package of what you would expect from Management to Finance. This is my second purchase from this dealership and I owe a special thanks to Chris Essor he go of what you would expect from Management to Finance. This is my second purchase from this dealership and I owe a special thanks to Chris Essor he goes above and beyond in taking care of his customers. I would highly recommend you see Chris at this dealership. He will answer your questions and insure you are satisfied Thank you Chris - the dealership is lucky to have you and the spirit and pride you display in selling these special cars. More

I purchased my first new Mercedes from Chris Essor and he was wonderful. I felt that Chris was very honest about pricing and negotiations from the beginning while also making sure that I was both happy and e was wonderful. I felt that Chris was very honest about pricing and negotiations from the beginning while also making sure that I was both happy and excited about my vehicle. I initially came into the dealership with a very specific vehicle in mind, which Chris and his management were able to deliver to me all the way from South Dakota. I would recommend Chris Essor to anyone- he was extremely responsive, friendly and an over-all delight to work with! More

I recently worked with Steve Boston, Chandran Venkitachalam and Josh Trigueros. I received top-notch, professional, friendly, patient service from each one of these individuals. This is our secon Venkitachalam and Josh Trigueros. I received top-notch, professional, friendly, patient service from each one of these individuals. This is our second time working with Steve Boston on a lease and we couldn't be happier. He leased us a Benz in 2010 and just leased us our second one since that lease ended. He was honest, polite, attentive, knowledgeable and professional. We appreciate his candid, direct nature and felt very good working with him because we feel that we can trust him, which is very important during a process like this. In fact, we plan to visit him again for a second vehichle in the next month or two. Steve is one of the best car salesmen we have ever worked with. This was our first time that we were also helped by Chandran. His level of professionalism was so impressive. He treated us with respect regarding every question we had from the most minute details to critical questions regarding the deal. He was patient with us the entire time and upheld the highest level of customer service even after we took the car home. He stayed in contact to make sure we were happy and to ensure we had everything we needed. I left an inexpensive but meaningful personal item in my old vehicle. He retrieved it and made sure I received it back. His communication was extremely responsive and we thoroughly enjoyed working with him as part of the team. Lastly we had the chance to also work briefly with Josh. He was very knowledgeable about the vehicles, extremely patient, very accomodating and helped us find a car that would work for us at the right price. He was pleasant and was able to steer us in the right direction. We think he was a good addition to the team as well. We would highly recommend this dealer and working with these professionals! More

We bought a used Mercedes from Chris Essor, and he was fantastic. He quickly established a repor with both my wife and I. He was very honest about what he could and could not do in our negotiations, and fantastic. He quickly established a repor with both my wife and I. He was very honest about what he could and could not do in our negotiations, and worked as hard as he could to make us as happy as possible with our purchase. I would not hesitate to recommend him to anyone. We also worked with Jamie McCracken in Finance and he was also great. He was knowledgable and friendly, and did a great job explaining all of our options. Great experience. More

My wife and I purchased a 2013 Mercedes GL500 from Mercedes Natick and found the experience to be very pleasant and smooth. We purchased our vehicle for business purposes. Chandra, along with the rest Mercedes Natick and found the experience to be very pleasant and smooth. We purchased our vehicle for business purposes. Chandra, along with the rest of the staff made the documentation and processing steps very simple to complete, handling the majority of the leg-work. He answered our questions relating to the product and financing clearly and quickly. It was pleasure to work with him and the rest of the team. More

Excellent service, fair price for my trade in, and no run around! This is my second purchase from this dealership, and their sales process has only gotten better! Topped off with a smooth delivery, you can around! This is my second purchase from this dealership, and their sales process has only gotten better! Topped off with a smooth delivery, you can't beat working with Chandran! He has delivered a customer service experience second to none. He was able to narrow down the options I wanted & needed on my vehicle upgrade without the typical sales pitch nonsense. Chandran is truly a polished gem among sales reps, and I recommend him without hesitation! More

There is not enough space in this survey for me to express my extreme appreciation for Mercedes of Natick, Ma. My Sales Consultant, Spencer Odems Demonstrated a level of service that I forgot exist express my extreme appreciation for Mercedes of Natick, Ma. My Sales Consultant, Spencer Odems Demonstrated a level of service that I forgot existed in today’s world. From the first moments with him right up to the final purchase of my beautiful white 2010 E350 he was there taking good care of me. The atmosphere at your dealership was a very friendly one like I have never seen before, I believe it’s because of people like Spencer that makes all the difference in the world. I must say I have never received such an excellent follow up after purchasing a car before, and I am delighted with my sales Consultant Spencer. I have great confidence in him and I feel that he will always be there if I should have any questions regarding my new car. The Auto industry should be proud of the service standards that he provides and I will be back for my next purchase. Thanking everyone at Mercedes Benz Of Natick. Blair Daniel More

I had a very good experience at this dealer and I would recommend this to any of my friends. Very happy with the way I was treated. recommend this to any of my friends. Very happy with the way I was treated. More