Mercedes-Benz of Sudbury

This dealership gets a five on everything because they treated me awesome from the moment they started communication with me via e-mail. They showed great professionalism, they took the time to educate m treated me awesome from the moment they started communication with me via e-mail. They showed great professionalism, they took the time to educate me on the different cars and options and most importantly, they were fair and honest throughout the negotiations. Over the phone I asked a question about the different navigation systems on the GLK, and I got an email with pictures of the different units with a detail description of the features and benefits of both options. When visiting the show room, I was pleasently greeeted by the sales staff as well as the Sales Manager. Josh Trigueros the sale consultant spent almost two hours with me going over in detail the workings of the car. His knowledge and enthusiasm for the product he was selling was inspiring. Josh never once made me feel like I was wasting his time. I had visited many other dealerships and test drove many different cars, Mercedes, BMW, Acura and Lexus, Nissan, Mazda. Subaru and Toyota, and by far the Herb Chamber dealerships hands down (Lexus in Sharon) and Mercedes in Natick, had the very best customer service. Mercedes in Natick customer service started before I even walked into the dealership. The sales people contacted me by phone and email, offering their assistance in my search for a new vehicle. I was honest and told them I was investigating many different new car options and comparing not only the vehicle but the price as well. Never once did they say a bad thing about any of the other cars I was looking at. They stayed focused on their product and seem committed to educating me so I could make the best choice. They never compared their car to the others I was looking at. This was very unique, because the other dealerships bad mouthed the different car options as well as different dealerships. Once I made my decision on what car I was going to buy, the sales team only asked that I give them the opportunity to match or beat any price I might of gotten. Sure enough, they gave me the best price without having to haggle or compromise on the options I was hoping to purchase. It was easy, and effortless, the buying experience was fantastic, everything went smoothly, I came in on Thursday night and pick my car up and drove home with my new car the following night. No hidden fee's, no unexpected cost, the transaction was 100% transparent. Greatest Car buying experience ever. After I purchased the car Josh sent me links to video instructions on the working of the car, which I am finding to be so helpful. Mercedes-Benz -Herb Chambers Of Natick understands Customer Service......I am so grateful to have experience my first Mercedes purchase with them. Special Thanks to Miki Farris the Sales Manager and his team! More

My wife was looking for her first convertible. Mercedes was the third dealership we visited out of four. Steve Boston was our sales person and we were impressed by his sales demeanor, i.e. very patience, was the third dealership we visited out of four. Steve Boston was our sales person and we were impressed by his sales demeanor, i.e. very patience, not pushy, asked the right questions, etc. Overall we choose the E350 convertible primarily because of the vehicle but we also had a great customer experience with Steve. The process of test driving, purchasing and negotiating was easy and pleasant. Kudos to Steve for making this a very positive experience. If you are looking for a Mercedes at this dealership, I would highly recommend asking for Steve. More

We recently leased a 2014 ML350 and found the experience to have been a very positive one. Our salesperson was extremely thorough and knowledgeable on every detail. In addition, Joe was very patient in e to have been a very positive one. Our salesperson was extremely thorough and knowledgeable on every detail. In addition, Joe was very patient in explaining every feature the vehicle is equipped with. We love the vehicle and were impressed with the entire experience. More

Chris was very knowledgeable about the brand and was the consummate professional. I had been to a few other dealerships in and outside of the state while contemplating whether to make the purchase or not. consummate professional. I had been to a few other dealerships in and outside of the state while contemplating whether to make the purchase or not. He answered all of my questions and by the time we were done, my comfort level in making such a big purchase was greatly increased. I would recommend him to anyone I know looking for a Mercedes-Benz. More

We had a great experience buying our new car. Joe was extremely helpful and helped us guide through the whole process. When its time to buy another car I will surely contact Joe. extremely helpful and helped us guide through the whole process. When its time to buy another car I will surely contact Joe. More

I was pleased to be able to walk in drive the car and complete the purchase all in one stop. My salesmen was friendly and able to work out all the details for my delivery. I live in another state so it w complete the purchase all in one stop. My salesmen was friendly and able to work out all the details for my delivery. I live in another state so it was a little more involved. Overall it was a great experience. More

This is the first car that I've purchased from Herb Chambers and it was a great experience. Joe did a great job of working with me and getting me familiar with the car. He went above and beyond to ac Chambers and it was a great experience. Joe did a great job of working with me and getting me familiar with the car. He went above and beyond to accommodate my schedule and even came to my house. While I was finalizing the paperwork Joe received a call from the person that I recommended this dealership to. Joe has called a couple of times to make sure everything is up to my expectations. Overall a great experience!! More

My experience with Natick Mercedes-Benz Dealership and my sales consultant Joe Rodriguez was wonderful . Joe Rodriguez was informative, professional and very personable. My plans were just to look and cons sales consultant Joe Rodriguez was wonderful . Joe Rodriguez was informative, professional and very personable. My plans were just to look and consult, but because of the way I was received, I purchased a 2011 Mercedes-Benz C300 on that same day! Thank You to Joe and the Staff in Natick. More

I actually did not purchase a vehicle I went with my friend to purchase her car. Upon arrival we were greeted by most employees which was very nice. The wait time from arrival to pulling out of dealersh friend to purchase her car. Upon arrival we were greeted by most employees which was very nice. The wait time from arrival to pulling out of dealership was very fast. I believe my friend recieved top notch service, she was very happy riding her new Mercedes Benz and boy did we look like a million bucks in it. Chris Essor represented your company very well. He listened to our concerns and had us leaving with a smile. Whenever I need to purchase my next vehicle I definately will go to see Mr. Essor. He is a very good salesman and he looks good in a suit. Kudos to Herb Chambers of Natick. You have a star employee working with you. I Would recommend Chris to anyone in the market for a new car. More