Mercedes-Benz of Sudbury

Chris was very helpful on my purchase of my new car. He was very easy to work with and showed a great knowledge for each of the cars he showed us. He kept in mind the price range I was in and only showed m was very easy to work with and showed a great knowledge for each of the cars he showed us. He kept in mind the price range I was in and only showed me cars that were in that range. He was great to work with and I would recommend him to someone looking at Mercedes! More

This is our 4th Mercedes SUV in 9 years. It is our second time buying at Herb Chambers in Natick- even though there is a Mercedes dealership 2 miles down the street from where we live in Shrewsbury. second time buying at Herb Chambers in Natick- even though there is a Mercedes dealership 2 miles down the street from where we live in Shrewsbury. The experience was easy. The price was great! The staff (especially Joe R.) was very helpful. And, Jamie , the finance manager was great too. They did not have the car in stock that we wanted to purchase - so, Joe tracked a few and had one shipped. He kept me up to date on the delivery date as well. We felt that everything was put on the table and done as upfront and as easy as possible. We will definitely buy again - from Joe R. I highly recommend Joe. More

I came in comparing the C300 to the Audi and Infiniti... and settled on the C300. It was a pleasure working with Joe R. He was very professional, friendly, accommodating (picked me up at the Audi dealer), and settled on the C300. It was a pleasure working with Joe R. He was very professional, friendly, accommodating (picked me up at the Audi dealer), and helped me get what I thought was a pretty decent deal done. I would certainly go back to the dealer, and if I were you I would ask for Joe. ~Bob More

exceptional all around service. Very professional reception from the moment you enter the dealership .Friendly,comfortable atmosphere absolutely no pressure to purchase.Even up to the moment of actua reception from the moment you enter the dealership .Friendly,comfortable atmosphere absolutely no pressure to purchase.Even up to the moment of actual delivery Mercedes-Benz of Natick makes you feel very special with your purchase.I will and have recommended this dealership to others. More

Had a wonderful experience at Herb Chambers Mercedes-Benz of Natick. Sales Associates and staff where exceptionally professional, friendly and helpful. My family purchased two vehicles from this dealership a of Natick. Sales Associates and staff where exceptionally professional, friendly and helpful. My family purchased two vehicles from this dealership and we are very pleased with our experience. Looking forward to purchasing our next vehicles with Mercedes-Benz of Natick. More

This dealership gets a five on everything because they treated me awesome from the moment they started communication with me via e-mail. They showed great professionalism, they took the time to educate m treated me awesome from the moment they started communication with me via e-mail. They showed great professionalism, they took the time to educate me on the different cars and options and most importantly, they were fair and honest throughout the negotiations. Over the phone I asked a question about the different navigation systems on the GLK, and I got an email with pictures of the different units with a detail description of the features and benefits of both options. When visiting the show room, I was pleasently greeeted by the sales staff as well as the Sales Manager. Josh Trigueros the sale consultant spent almost two hours with me going over in detail the workings of the car. His knowledge and enthusiasm for the product he was selling was inspiring. Josh never once made me feel like I was wasting his time. I had visited many other dealerships and test drove many different cars, Mercedes, BMW, Acura and Lexus, Nissan, Mazda. Subaru and Toyota, and by far the Herb Chamber dealerships hands down (Lexus in Sharon) and Mercedes in Natick, had the very best customer service. Mercedes in Natick customer service started before I even walked into the dealership. The sales people contacted me by phone and email, offering their assistance in my search for a new vehicle. I was honest and told them I was investigating many different new car options and comparing not only the vehicle but the price as well. Never once did they say a bad thing about any of the other cars I was looking at. They stayed focused on their product and seem committed to educating me so I could make the best choice. They never compared their car to the others I was looking at. This was very unique, because the other dealerships bad mouthed the different car options as well as different dealerships. Once I made my decision on what car I was going to buy, the sales team only asked that I give them the opportunity to match or beat any price I might of gotten. Sure enough, they gave me the best price without having to haggle or compromise on the options I was hoping to purchase. It was easy, and effortless, the buying experience was fantastic, everything went smoothly, I came in on Thursday night and pick my car up and drove home with my new car the following night. No hidden fee's, no unexpected cost, the transaction was 100% transparent. Greatest Car buying experience ever. After I purchased the car Josh sent me links to video instructions on the working of the car, which I am finding to be so helpful. Mercedes-Benz -Herb Chambers Of Natick understands Customer Service......I am so grateful to have experience my first Mercedes purchase with them. Special Thanks to Miki Farris the Sales Manager and his team! More

My wife was looking for her first convertible. Mercedes was the third dealership we visited out of four. Steve Boston was our sales person and we were impressed by his sales demeanor, i.e. very patience, was the third dealership we visited out of four. Steve Boston was our sales person and we were impressed by his sales demeanor, i.e. very patience, not pushy, asked the right questions, etc. Overall we choose the E350 convertible primarily because of the vehicle but we also had a great customer experience with Steve. The process of test driving, purchasing and negotiating was easy and pleasant. Kudos to Steve for making this a very positive experience. If you are looking for a Mercedes at this dealership, I would highly recommend asking for Steve. More

We recently leased a 2014 ML350 and found the experience to have been a very positive one. Our salesperson was extremely thorough and knowledgeable on every detail. In addition, Joe was very patient in e to have been a very positive one. Our salesperson was extremely thorough and knowledgeable on every detail. In addition, Joe was very patient in explaining every feature the vehicle is equipped with. We love the vehicle and were impressed with the entire experience. More

Chris was very knowledgeable about the brand and was the consummate professional. I had been to a few other dealerships in and outside of the state while contemplating whether to make the purchase or not. consummate professional. I had been to a few other dealerships in and outside of the state while contemplating whether to make the purchase or not. He answered all of my questions and by the time we were done, my comfort level in making such a big purchase was greatly increased. I would recommend him to anyone I know looking for a Mercedes-Benz. More