Mercedes-Benz of Sudbury

Another satisfied customer! I was incredibly impressed with both the level of service and quality of the car that we purchased through Gerson Ruiz and Jamie McCracken at MB Natic I was incredibly impressed with both the level of service and quality of the car that we purchased through Gerson Ruiz and Jamie McCracken at MB Natick. Their inventory was was great and pricing was impossible to beat. The delivery of the car couldn't have ben more perfect and my wife was really surprised to see the car in our driveway with a big bow on it! Timely responses, easy buying process, thoughtful attention to detail, and absolutely raising the bar to what purchasing a vehicle should be like. Thanks MB of Natick for all of your help and on a great delivery! More

No pressure In the process of looking for a new car and went here twice so far to check out and test drive different models Got really great service from Davi In the process of looking for a new car and went here twice so far to check out and test drive different models Got really great service from David Shobeiri- he spent time answering questions and showing me cars- no pressure which I appreciate esp Bc buying a car as a single girl can be a really horrific experience - I've had lots of experiences in the past when I was treated poorly and put under a lot of pressure - David was the opposite , very professional and obviously caring about me as a potential long-term customer not just a one time sale The dealership as a whole seems well-run and has the focus on customer satisfaction More

Professional and Courteous I've dealt with Matt Killian a couple of times in the past few months and he has been excellent to work with. Not only is Matt professional and court I've dealt with Matt Killian a couple of times in the past few months and he has been excellent to work with. Not only is Matt professional and courteous, he also shows compassion to my issues and made sure to address all my questions and requests in a timely manner. Prior to working with Matt, I went to a different Mercedes dealer for service and they were just the complete opposite of Matt. If you want someone to treat your car like his own, I'd highly recommend working with Matt! More

Mercedes of Natick Crew Matthew Killian a new service advisor has earned my trust and is a real team player. A former tech and real car enthusiast. He took our classic 71 Mer Matthew Killian a new service advisor has earned my trust and is a real team player. A former tech and real car enthusiast. He took our classic 71 Mercedes to dealership and brought off the clock and had a big smile on his face. The car came home better than ever. Steve Boston Salesman a class act not like your typical xxxxxxx salesman. He goes beyond his way. He is the backbone of this dealership. They should write the sales book based on him. I am not kidding. Collin Stankard a new driver, another real car enthusiast, very respectful. Also recently off the clock delivered a car back to our house with no issue. As my mother said what a fine gentleman. A mother's stamp of approval what else could you ask for. I wish more car dealerships could have a great team attitude. Herb Chambers is lucky to have this team working for him. Surveys cannot show their value but I can sure tell you. More

Max is the best sales person!!! What a great experience!!! Max made me feel comfortable the whole time. I got a great trade value for my Honda CRV, and I love my new GLA. Top notc What a great experience!!! Max made me feel comfortable the whole time. I got a great trade value for my Honda CRV, and I love my new GLA. Top notch dealership, and Max is top notch sales associate. More

Easy and painless These guy really go above and beyond. Stacey & Ralph worked with us to make sure all of our wishes were fulfilled, and we got the car we wanted at a g These guy really go above and beyond. Stacey & Ralph worked with us to make sure all of our wishes were fulfilled, and we got the car we wanted at a great price, Even the dreaded finance dept was very accommodating. Explained all the paper work clearly, and made it a easy and simple process. I would defiantly recommend these guys for a great experience. Thank you Chambers Motor Cars of Natick More

MB GLC300 Purchase - repeat customer This is the second vehicle I purchased from MB of Natick and have been a HC's customer for more than 20 years. I contacted someone I trusted to recomm This is the second vehicle I purchased from MB of Natick and have been a HC's customer for more than 20 years. I contacted someone I trusted to recommend a salesperson at MB and ended up working with Steve Boston for my purchase. Steve is a 10, he has been selling cars their for a long time and is really easy to work with. There was no BS or games that often can happen during the buying process, just the opposite. I got a great deal from a real pro which will keep me coming back to him in the future. His product knowledge was a pleasant surprise, he really knew the car, options and features, and what was important to us. As someone that does a lot of research before any large purchase, I usually catch the average salesperson off guard with questions about the car - that never happened with Steve. He was also great a communicating, by either phone or emails. I never had to chase him for answers, he always kept me informed. I also worked with Jamie on the finance end, someone I worked with before during my previous MB purchase. Jamie complimented the great work Steve did, so I couldn't be more satisfied with the overall experience. Would I recommend them? Absolutely. I will also be back in a few months when I need to make another purchase. PS - Swing by the waiting area, they always have a great selections of drinks and snacks! More

Nothing less than first rate -the vehicles and employees! We visited M-B of Natick last Saturday. We were greeted by Charles Scrymgeour who carefully listened to our needs and assisted us through the showroom We visited M-B of Natick last Saturday. We were greeted by Charles Scrymgeour who carefully listened to our needs and assisted us through the showroom and some test drives. He spent a great deal of time with us -- answering every question, explaining details and differences of the various models we were interested in. We were so impressed with the customer service! We were not rushed. We were not pressured in any way. We fell in love with an SUV and decided to buy. The cars, the quality and the value were truly exceptional, we thought, we had been researching vehicles for awhile. Proceeding to the purchase and sale phase, we met with Zine Bentoudja, who was every bit as gracious and helpful as Charles. As it turned out, we did not buy that day but we will always remember how we were treated and how they made us feel despite the fact we spent about 5 hours looking at their incredible cars. As we were leaving the dealership Charles came out with a very sincere goodbye, to shake our hands and welcome us back in the future. We sincerely hope to be back soon We've grown up with awareness that M-B is extremely FINE and M-B of Natick is indeed just that - - an enduring fact of life. More

Over the Top Dealership!!! First Class Dealer, First Class Service and Over-The-Top Sales Professional!!! Charles Scrymgeour, A.K.A., Agent Charles is truly in a league of his o First Class Dealer, First Class Service and Over-The-Top Sales Professional!!! Charles Scrymgeour, A.K.A., Agent Charles is truly in a league of his own. I bid for the vehicle I wanted from 3 different dealerships and ended up buying from Charles, as he was the only sales professional that clearly had my best interest in mind and made me feel like I was part of the family. No other dealer can match the experience you receive when buying a car from this dealership! I would highly recommend to all of my friends and family to purchase a new or used car from Charles at Mercedes-Benz Natick! - Giovanni More

Outstanding Salesman Zack Lauer is an outstanding,knowledgeable and professional Salesman. He is very courteous and respectful at all times. He should be recognized by Man Zack Lauer is an outstanding,knowledgeable and professional Salesman. He is very courteous and respectful at all times. He should be recognized by Management for the way he represents the dealership and himself. More