Mercedes-Benz of Sudbury

All's well. If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all about timing. Pleased to say that yet again, the HC Mercedes service team in Natick made sure that everything went exactly according to plan. Perfect. And, the car runs and looks like new. More

The consumer comes first This dealership is a reflection of the owner, Herb Chambers whose attention to detail makes one come back for every new car. The salesmen are knowledg This dealership is a reflection of the owner, Herb Chambers whose attention to detail makes one come back for every new car. The salesmen are knowledgable and eager to get you a fair price. The service department is efficient and a replacement car is available for long services. The waiting room is spacious with fresh coffee and goodies. More

Buying another car in very short period of time I had bought a brand new 2017 GLE350 with Charles at the end of Yr2016. In early December 2017, I got into a car accidence where my SUV was assessed t I had bought a brand new 2017 GLE350 with Charles at the end of Yr2016. In early December 2017, I got into a car accidence where my SUV was assessed to a "total loss" by the car insurance company in the last week of December. I called Charles that I would like to buy another GLE350, and by the time I walked in, Charles had already located one GLE350 that have almost identical package and options that I had with the damaged SUV. And I am also getting a very good price on this new 2018 GLE 350. Thanks Charles for your help! More

Purchase of certified Mercedes-Benz We found all the staff excellent, professional and helpful. All the staff were very responsive to our questions and requests. Gary Fine made this sal We found all the staff excellent, professional and helpful. All the staff were very responsive to our questions and requests. Gary Fine made this sale a pleasure to us. More

Terrific service experience via Ian Costello Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered overnight so that my trip south could happen as scheduled . . . I was extremely satisfied . . . More

Suzanne and Steve Boston have been great since 2006! That is the reason I keep coming back when I need a new Mercedes Benz. This is my 3rd purchase. That is the reason I keep coming back when I need a new Mercedes Benz. This is my 3rd purchase. More

Thank you! Charles listened / was patient while working hard to find my car. Shahien & Jamie invaluably helpful & knowledgeable. Every person was amazingly Charles listened / was patient while working hard to find my car. Shahien & Jamie invaluably helpful & knowledgeable. Every person was amazingly personable, kind & helpful. THANK YOU! More

Amazing experience and follow up! The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken care of. Thank you! More

10+ customer service I was contacted by Cleopatra Anderson out of the blue. Turns out my lease mileage was getting high and she suggested now would be a good time to roll I was contacted by Cleopatra Anderson out of the blue. Turns out my lease mileage was getting high and she suggested now would be a good time to roll into a new lease. I literally had no idea what she was talking about. No worries: she had my best interests at heart. We were able to get a 2018 C300 that fit the bill and was ready the next day. That's when I met Shahien Shobeiri who took me through the technical details of the C300 that I had not been utilizing - and showed me a couple of shortcuts! The customer service at Mercedes-Benz of Natick is truly excellent and I highly recommend trusting this team with your next purchase (or lease). More

Wonderful Experience Excellent introduction to the product and Gary Fine, the salesperson we worked with, was very personable, helpful and knowledgeable. Great follow up! Excellent introduction to the product and Gary Fine, the salesperson we worked with, was very personable, helpful and knowledgeable. Great follow up! Thank you, Gary! More