Mercedes-Benz of Sudbury

Service was excellent I came in for regularly service and to replace all 4 tires. They were able to complete the maintenance faster than their estimate, which was great! I came in for regularly service and to replace all 4 tires. They were able to complete the maintenance faster than their estimate, which was great! More

A sales experience I would expect from Mercedes Benz I just finished up a lease transition moving from a 2015 E 350 4Matic to a 2018 E 300 4Matic. I love the new car but it was the sales experience that I just finished up a lease transition moving from a 2015 E 350 4Matic to a 2018 E 300 4Matic. I love the new car but it was the sales experience that will keep me coming back! Gary Fine was my sales consultant and he was truly exceptional. His professional appearance to his unbridled excitement of the Mercedes line to his polite and friendly approach......it was truly an experience one would expect from this prestigious brand! I have been a customer of the Natick shop since 2014 and this last experience has been my favorite. Gary is a true gentleman and runs a process that does not make you feel like you are being sold.....he makes you feel like it is his job to get you exactly what you are looking for and that is what car purchasing should be all about. I was blown away by his technical expertise.....from the latest and greatest engineering to every little technological advancement Mercedes has to offer, he knew it all......and made sure every bit of that worked for me! For those who want a real partner when purchasing a vehicle I highly recommend both Gary and Mercedes Benz of Natick! More

Outstanding Gary Fine was an outstanding salesperson. He was extremely helpful in describing the features in my car and assisting me in selecting optional equipm Gary Fine was an outstanding salesperson. He was extremely helpful in describing the features in my car and assisting me in selecting optional equipment and colors, but never pressured me. I have purchased many new cars over the years, but he stands out as being the very best salesperson I have dealt with. More

Easy and pleasant experience! Despite part availability from MB USA, overall experience was great! Ian was extremely kind, attentive and knowledgeable. Great response time from tr Despite part availability from MB USA, overall experience was great! Ian was extremely kind, attentive and knowledgeable. Great response time from truly professional representative. Will recommend this dealership to friends and family! More

Fantastic People and Service The sales and fiance staff we dealt with were friendly, honest, ethical, and accommodating. My wife and I usually dread dealing with salesman at autom The sales and fiance staff we dealt with were friendly, honest, ethical, and accommodating. My wife and I usually dread dealing with salesman at automobile stores but this experience was different. We never felt pressured nor did we ever feel as they were being disingenuous. I highly recommend this dealership as a place where you will get an honest deal. More

Technical support and car wash Everyone at the dealership is very pleasant. Technical Support I am still trying to learn my new car and had some navigation, phone and some other Everyone at the dealership is very pleasant. Technical Support I am still trying to learn my new car and had some navigation, phone and some other random questions. I was directed to Shobeiri Shahien. He is a tech guru, very knowledgeable, patient and answered all my questions. Andrez Patino - OUTSTANDING customer service. His attention to detail is commendable, very thorough and patient. My car is washed and cleaned perfectly. He and his team are an asset to the dealership. Thank you, Huma More

Great people and great dealership Every person we dealt with at the dealership was kind and knowledgeable. We will definitely go back when looking for our next car. We went in for a sp Every person we dealt with at the dealership was kind and knowledgeable. We will definitely go back when looking for our next car. We went in for a specific car but they had a great selection of beautiful cars. More

Rude Finance Manager This was my first Mercedes Benz buying experience. I was hopping from one dealership to another trying to get the best deal. Very rude finance manager This was my first Mercedes Benz buying experience. I was hopping from one dealership to another trying to get the best deal. Very rude finance manager. Sales consultant was awesome though! More

Always a great experience This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to ma This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to make it convenient and enjoyable. More

Excellent Service with Tire Problem Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back in operation faster than I thought possible. I will call Ian the next time I need MB service. More