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Mercedes-Benz of Sudbury
Sudbury, MA
2,932 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,932 reviews
December 05, 2020
Scott was very personable and caring as well as professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Sh professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Shapiro. He is an asset to the corporation. He is passionate and knowledgeable about the brand. He cares about customer service and is a man of his word! He took a horrible experience that would sever my ties and respect for Mercedes and turned the traumatic experience around standing by the brand with commitment but also showing a sincere interest and commitment to customer satisfaction and services. He is a rare individual and an asset to the corporation! More
by SSinai
Employees Worked With
Adam Shapiro, Scott Masterson
December 05, 2020
Vito was very thorough and made the purchase very smooth. Helped familiarize me with vehicle and all the various options. Will definatelly buy from Vito again. Helped familiarize me with vehicle and all the various options. Will definatelly buy from Vito again. More
by janzo
Employees Worked With
December 04, 2020
Mercedes of Natick is the best car dealership I have worked with. They really give there all to help you find the Mercedes for you and paperwork process!!! You are in good hands when you choose Mercedes worked with. They really give there all to help you find the Mercedes for you and paperwork process!!! You are in good hands when you choose Mercedes of Natick. More
by Perene Rice
December 03, 2020
I've known Fred Romsey for well over 30 years and have always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service. More
by cathybelliduffy
Employees Worked With
December 01, 2020
Despite the fact that the new air bag was defective and a second one was installed taking 4-5 hours in all, I appreciate the workmanship that goes into repairs at M-B of Natick as well as the relationship we second one was installed taking 4-5 hours in all, I appreciate the workmanship that goes into repairs at M-B of Natick as well as the relationship we have with Brian, our service advisor. Unfortunately, Brian was on the phone with a client when we arrived, and another service advisor took over and advised us to order some services we did not need. In the future, I will just wait if Brian is temporarily busy or insist another service advisor review our service record before recommending what should be done. More
by allenassociates
December 01, 2020
They always are courteous and helpful. Would not go anywhere else. Service is always top notch there. I feel like they truly want to help me. anywhere else. Service is always top notch there. I feel like they truly want to help me. More
by johnsten
Employees Worked With
December 01, 2020
We were very happy with our purchase. Max was excellent and applied no pressure with our purchase as well as kolls in financing. Caroline was very helpful and knowledgable. and applied no pressure with our purchase as well as kolls in financing. Caroline was very helpful and knowledgable. More
by cynthia chavious
Employees Worked With
Caroline Eva, Max Elentukh, Kolls Oloko
November 26, 2020
Work was completed in a timely way. Inspection revealed a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department More
by sbramson
November 25, 2020
Our sales consultant Vito made this a very pleasant experience. No pressure and very helpful. He made sure we were able to take the car same day when at first it was going to take up to 10 days. We w experience. No pressure and very helpful. He made sure we were able to take the car same day when at first it was going to take up to 10 days. We would buy from him again. More
by Fubu1007
November 24, 2020
Luis was excellent! He offered excellent information and communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you More
by Ian
Employees Worked With
Luis Aguasvivas
