Mercedes-Benz of Sudbury

I purchased a pre-owned Mercedes Benz vehicle from another dealership and needed help to reassigning ownership on Mercedes me app. Went to a dealership nearby first and was told that they would charge another dealership and needed help to reassigning ownership on Mercedes me app. Went to a dealership nearby first and was told that they would charge me $210 to update. I decided to move on and contacted Mercedes Benz Sudbury dealership for help instead. This was where I got in touch with Johnny. His full name is Johnny Tran Pham, who is well versed in all tech related to my 2023 vehicle and part of the concierge team. My setup took longer due to my previous setting on my phone and Johnny is beyond patient. He conferenced me in a call with the corporate help team and subsequently corrected all my issues. After my headaches are resolved, Johnny took the time to explain how I can add capabilities to my car and address all my in-the-moment questions. With all he has done for me after an hour long process, Mercedes Benz at Sudbury did not charge me anything for their time and excellent service. I was beyond impressed by their customer service. When I purchase another Mercedes Benz vehicle in the future, Johnny and team would definitely have my first visit! More

I had the pleasure of a session with Jonny who is absolutely the BEST. He is knowledgeable, diligent and patient. The breadth of his knowledge about the features of my vehicle was outstanding. Every absolutely the BEST. He is knowledgeable, diligent and patient. The breadth of his knowledge about the features of my vehicle was outstanding. Every customer should have a session with Jonny! He’s fantastic !!!! I would give him 10 stars! I had a wonderful experience in general, Tampsi, Kolls, Yatin and Nico. Over 5 stars!! More

Jonny was super knowledgeable about all the technical details of our car.  He really helped us get familiar with the new features right away.  We have purchased other Mercedes vehicles in the past but Jo details of our car.  He really helped us get familiar with the new features right away.  We have purchased other Mercedes vehicles in the past but Jonny’s level of knowledge about the car, all its functionalities, and the interaction with us as customers were more than we have ever experienced or expected.  He followed up with us and even responded to our questions after hours.     Everyone in the dealership was awesome! We really enjoyed working with Nic (worked through all the details to make our out of state purchase possible), Dynae (answered all our questions on the vehicle and worked our car deal over texts!), Franco (took super good care of us the day of delivery and sent us photos of the vehicle while we were making our final decisions), Josue (took care of all the warranty, special offers, and paperwork to finalize the purchase), Sharon (took so many of my calls and tracked everyone down everyone to make sure I got the information I needed, awesome!), and Andrew (made sure our purchasing experience were satisfied).  Thanks! More

I recently had the pleasure of attending a training session with Jonny Pham who went above and beyond to make it an outstanding experience. His dedication and expertise were evident from start to finis session with Jonny Pham who went above and beyond to make it an outstanding experience. His dedication and expertise were evident from start to finish. Not only did he provide valuable insights and hands-on guidance, but he also stayed late to ensure that every question was answered and every concern was addressed. His commitment to training was impressive and made a significant difference in my understanding and confidence in driving the GLC. If you’re looking for top-notch training with a professional who genuinely cares about your growth, Jonny is your go-to person. Highly recommend! Shout out to Nick Scherer for helping with all the logistical new car set-up, and Rufaro Gomwe for helping me land the exact type of SUV I wanted. Also, Michael Y. helped get the deal done. I look forward to driving this vehicle for the next few years.  More

I have purchased Mercedes cars for over 30 years. This was by far my best experience. My sales agent Charles Scrymgeour was great. Normally once the sale is done I’m hurried along. Not the case. I wa This was by far my best experience. My sales agent Charles Scrymgeour was great. Normally once the sale is done I’m hurried along. Not the case. I was introduced to Johnny Pham who spent over an hour and a half And could not have been more knowledgeable or professional. Extremely helpful. What a great asset he and Charles are to the Herb Chambers world. Thank you.! More

My experience with Herb Chambers Sudbury Mercedes dealership was phenomenal. Starting with my sales agent, Charles Scryngeour. My prior experience in buying a car post sale was quick and rushed. Jonn dealership was phenomenal. Starting with my sales agent, Charles Scryngeour. My prior experience in buying a car post sale was quick and rushed. Jonny was nothing but thorough and extremely knowledgeable. In fact it made for the best experience I’ve had buying a car. Johnie is a great asset to the Herb Chambers world. More

Jonny: A Tech Wiz at Mercedes-Benz of Sudbury I recently had the pleasure of working with Jonny, the tech expert at Mercedes-Benz of Sudbury, and I cannot say enough positive things about him. His recently had the pleasure of working with Jonny, the tech expert at Mercedes-Benz of Sudbury, and I cannot say enough positive things about him. His knowledge of the vehicle’s technology is truly impressive. He patiently walked us through every feature, ensuring we understood how to utilize them to our full advantage. What truly sets Jonny apart is his dedication to providing exceptional customer service. He went above and beyond to make sure we felt comfortable and confident with our new car. His friendly and approachable demeanor made the entire experience enjoyable. Without hesitation, I would recommend Jonny to anyone looking for expert tech assistance at Mercedes-Benz of Sudbury. He is a valuable asset to the dealership. Five stars all around! More

My wife and I wish to acknowledge Jonny Pham with the highest praise. We have never ever met a product specialist more devoted to the Mercedes-Benz brand. His warm personality, deep product knowledge, an highest praise. We have never ever met a product specialist more devoted to the Mercedes-Benz brand. His warm personality, deep product knowledge, and delivery of important features and benefits gave us a feeling of trust. He is brilliant and patient beyond words. We are very grateful for his exceptional customer support. More

Howard and Steve were the great from very beginning until the contract signing! All process were easy and their support was great! Jonny also delivered to me all key functions about my new vehicle and was the contract signing! All process were easy and their support was great! Jonny also delivered to me all key functions about my new vehicle and was very helpful! More

I got a walk thru of my car from Jonny. Very knowledgeable and thorough. There’s a lot to this car! Steve Boston was a great salesperson. He “gets it” for buyers accustomed to “how Tesla Very knowledgeable and thorough. There’s a lot to this car! Steve Boston was a great salesperson. He “gets it” for buyers accustomed to “how Tesla does it.” More