Mercedes-Benz of Sudbury

Lilo and Jonny were fabulous to work with and exceeded my expectations! I highly recommend them! expectations! I highly recommend them! More

It’s very good person always help me thank you, Jonny. Have a great day 😊😊👍👍 Have a great day 😊😊👍👍 More

I had a superior car buying and delivery experience at this dealership. I came in with a very specific idea of what I wanted and my sales team of Dynae Danakos and Brad Rafter worked very hard to find it this dealership. I came in with a very specific idea of what I wanted and my sales team of Dynae Danakos and Brad Rafter worked very hard to find it for me. They made me feel like they were very invested in my satisfaction. It felt more like a partnership than a sales experience - something I have not found before in my car buying experiences at Audi or Lexus. When my car arrived, Jonny Pham spent two hours with me to ensure I fully understood all the capabilities of my new, beautiful car. The dealership was closing but he remained focused on making sure he shared all the important features he wanted me to know. That level of dedication is hard to find - but it was my consistent experience at Mercedes Sudbury. I give this dealership my highest recommendation! More

Extremely helpful and patient! Good teaching skills. Thank you for all your expertise. I think I get it now! Good teaching skills. Thank you for all your expertise. I think I get it now! More

I had a great hassle free buying experience. When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great knowledge. Once I knew the car that I wanted, he was great in getting the deal set up. The manager, Mike Yousif made the purchase process very easy without the annoying going back and forth to "check with my manager." I was so impressed that i putchased the car that day. I am very happy with my purchase experience. The product specialist, Johnny Pham was amazing! His knowledge of the car was incredible. He did a great job teaching me real world uses of the complicated car. I was somewhat scared of the car as I had to take my eyes off the road constantly to make adjustments. Johnny showed me how to use the built in systems to easily make the changes. I am so glad that I went back to do the training! More

Amazing customer focused professionals at all levels. Kudos to Fahad. We met with Jonny Pham for over 2 hours to be trained on our new CLE 300. He was a patient and meticulous teacher. He was able to u Kudos to Fahad. We met with Jonny Pham for over 2 hours to be trained on our new CLE 300. He was a patient and meticulous teacher. He was able to understand our learning curve and adapt to us as older users of technology. We appreciated learning about the safety features as well as the bells and whistles we may not have discovered Jonny’s knowledge of the Mercedes-Benz product combined with his appreciation of these beautiful driving machines made him a great instructor. We would recommend a session with Jonny for all new car owners - it elevates the buyer's experience when you have a true understanding of your new car’s capabilities. Christine and Arvind Kumar More

Honestly, Charles is the best person to work with if you are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't are buying a car, new or used. He gave us his honest opinion when we were weighing different used vehicle options. Even though I am sure we aren't his highest revenue-producing client, he treated us very well. Keeping us updated on the progress of the sale, and helping us get answers to our questions. We will do our best to buy our next car through Charles and recommend him to all our family and friends. You can't find a more honest and hard-working person to have on your team when buying a vehicle. More

I had an exceptional experience at the Mercedes dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expert dealership, due to Jonny. From the moment I arrived, he dedicated over four hours to ensure I felt completely at ease with my new car. Jonny's expertise was evident as he meticulously covered every detail, no matter how small, from the seatbelt clip design to the complex functionalities of the interactive dashboard. He navigated through the thousands of settings, breaking down intricate features into easily digestible information. He didn’t rush through the process; instead, he took the time to tailor his explanations. He demonstrated how to customize the ambient lighting, adjust the seat positions, and utilize the advanced safety features, making sure I was comfortable with each aspect before moving on. Jonny’s commitment to customer service was unparalleled. His patience and enthusiasm transformed what could have been an overwhelming experience into an enjoyable and informative one. By the end of our session, I felt not only knowledgeable about my vehicle but excited to learn more. I left the dealership with confidence, knowing I had a reliable resource in Jonny for any future questions or needs. More

Jonny was nice and flexible with his schedule to assist me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. me at the dealer renewing my annual Mercedes app! Very satisfied with his service and expertise. More

Jonny was very informative and helpful ! Saved my trip for sure Thank you for your help Saved my trip for sure Thank you for your help More