Mercedes-Benz of Sudbury

Josh was incredibly attentive and knowledgeable, providing me with all the information I needed. The service on my vehicle was quick and efficient, without any unexpected delays or costs. While ther providing me with all the information I needed. The service on my vehicle was quick and efficient, without any unexpected delays or costs. While there was another dealership closer to my home, I chose this one for a good reason. I highly recommend them. More

I have worked with Fred for many years. He is an excellent customer service representative. He is an excellent customer service representative. More

Fred Romsey is a fantastic service advisor and the service team is a pleasure to deal with! service team is a pleasure to deal with! More

Service was good. I would have liked to review my invoice with the service advisor. the advisor was on the phone with another customer and I was taken care of by anoth I would have liked to review my invoice with the service advisor. the advisor was on the phone with another customer and I was taken care of by another advisor. The car was cleaned inside which I appreciated. I had the car detailed and it was great. More

I spent afternoon there to do paperwork for new car lease. Very positive experience. Organized and transparent. Nice facilities / amenities while waiting. lease. Very positive experience. Organized and transparent. Nice facilities / amenities while waiting. More

Great customer service, seamless purchasing experience. Vito, Yitan and Manny were super helpful! Definitely recommend Mercedes-Benz of Sudbury!! Vito, Yitan and Manny were super helpful! Definitely recommend Mercedes-Benz of Sudbury!! More

Fred Romsey, in service department, is exceptional. He is knowledgable, professional, helpful and always accurate. He is a pleasure and an asset to your organization! He is knowledgable, professional, helpful and always accurate. He is a pleasure and an asset to your organization! More

Wow, last month the great guys at this dealership saved my trip when the 'check engine' light came on in my 2016 C300 as I was driving on the Mass Pike from NYC to Waltham - they fit me in for an emergency my trip when the 'check engine' light came on in my 2016 C300 as I was driving on the Mass Pike from NYC to Waltham - they fit me in for an emergency appointment at 7 a.m. the next morning and found the problem was covered by a Mercedes extended warranty that I didn't even know about. They fixed the problem and also gave my car a thorough inspection. They took charge of my situation and had me out the door and back on the road the same morning. A most impressive experience, I am so thankful for them! More

The dealership lacks communication between service advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my c advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my car was ready. Which was ready around 10 in the morning? And I didn't here from anybody until I called at 1 o'clock in the afternoon. More

They provide fast and efficient service. Team does a good job of communicating.and provides regular updates. Team does a good job of communicating.and provides regular updates. More