Back

Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,868 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Contact Dealership

141 Boston Post Road Rte. 20

Sudbury, MA

01776

Directions

By Type

Showing 2,868 reviews

May 13, 2024

Jonny is extremely knowledgable and a fantastic teacher! It was so helpful to have him give us a tutorial. He was very patient and thorough. I can't recommend him enough! More

by shelleyfield415
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Mercedes-Benz of Sudbury responded

Hi Shelly! We're so glad to know that Jonny was able to provide you with a thorough tutorial at Mercedes-Benz of Natick. We appreciate your recommendation and we'll make sure he gets the recognition he deserves!

May 11, 2024

Frederick Romsey is an excellent service advisor. I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back More

by Ndegwamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of Sudbury responded

Ndegwamd, it's great to know that Frederick provided you with such excellent service at Mercedes-Benz of Natick. We're glad your car is back on the road and running smoothly!

May 10, 2024

My experience at the dealership was absolutely outstanding, all thanks to the exceptional service provided by Yatin, Vito, and Jonny. Vito was not just helpful but incredibly patient, ensuring th More

by amitkumarsharma.ec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of Sudbury responded

We're delighted to know that our team at Mercedes-Benz of Natick provided you with an outstanding experience. It's great to see how much you appreciated the patience, transparency and meticulousness from everyone involved in your purchase process. Thanks for recommending us!

May 10, 2024

Jonny was friendly and very knowledgeable. He taught my husband and me so many things about our new car. We were so impressed by all his knowledge and enthusiasm. He had done an incredible job More

by Sena Kwun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of Sudbury responded

Sena, we're delighted to know that Jonny was able to provide you with such a thorough and informative experience at Mercedes-Benz of Natick. Thank you for your kind words! Enjoy the new car!

May 10, 2024

I had a very good experience! They are extremely proactive. made it very convenient and easy to go in for service. More

by cmelicio40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of Sudbury responded

We're glad to know that you had a great experience with us at Mercedes-Benz of Natick! Our team always aims to make the service process as convenient and easy as possible. Thanks for your positive feedback!

May 09, 2024

Very well run dealership - sales, service, the property, etc. All staff is very professional and well trained. More

by Rob
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of Sudbury responded

Rob, we appreciate your kind words about our team at Mercedes-Benz of Natick. We strive to provide a top-notch experience for all customers and it's great to know you felt that during your visit!

May 08, 2024

They pick up and drop off our car and provide a loaner making it SO convenient. Communicate clearly through the process so no surprises. Very good experience More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Mercedes-Benz of Sudbury responded

Daryl, we're glad to know our pick-up and drop-off service at Mercedes-Benz of Natick made your experience convenient! We appreciate the positive feedback. Safe travels in your serviced vehicle!

May 07, 2024

Service is excellent and price is fair. Pick up and delivery without having me leave my house. More

by WolFanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Mercedes-Benz of Sudbury responded

Hi WolFanz! Thank you so much for your feedback! We're thrilled to hear that you're pleased with our service and find our prices fair at Mercedes-Benz of Natick! Making the pick-up and delivery process convenient for you is always our goal. Let us know if there's anything else we can assist you with in the future!

May 07, 2024

Setting up MercedesMeConnect was not as simple as one would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to en More

by RCaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Mercedes-Benz of Sudbury responded

Hi R Caron! We're glad to know that Jonny and Charles were able to assist you with the MercedesMeConnect setup at Mercedes-Benz of Natick. Thanks for sharing your experience, we appreciate it!

May 06, 2024

Jonny is very personable and does a great job explaining things, though we didn’t have enough time he was willing to reschedule or come to my home. My overall experience was ruined by the fact that the s More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Mercedes-Benz of Sudbury responded

We take health and wellbeing very seriously, especially during these times, so it's concerning to see this feedback. I would like the opportunity to discuss this further with you directly in order for us to understand what happened here better and make things right if possible. Please reach out at your earliest convenience - Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

...
19
...