Mercedes-Benz of Sudbury

The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

Jonny provided excellent “concierge service” in orienting me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our adv me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our advanced lesson, he showed me more details about cruise control, and self driving along with even fixing an issue with my iPhone. Jonny also made me feel comfortable with asking any questions and made sure I knew I could contact him again in the future. Howard Rosenberg made sure the sales process went as smoothly as possible and followed up to make sure all went well. I wanted to buy my car from Mercedes-Benz of Natick due to the excellent service I have received from Luis Aguasvivas for many years. Luis has always responded quickly and pleasantly and made sure everything was taken care of. I look forward to working with him again for service on my new Mercedes-Benz GLE 450 Hybrid. More

Knowledgeable and patient, an excellent combination to go through all the technical know-how I needed through all the technical know-how I needed More

Excellent service. Good customer support,kept me informed of the process. Will continue to do business there. Good customer support,kept me informed of the process. Will continue to do business there. More

Very responsive and helpful . Went out of his way to get the job done while I waited Went out of his way to get the job done while I waited More

So grateful that Sarah scheduled an appointment with Johnny. He was amazing and showed me a million things I did not appreciate about my vehicle Johnny. He was amazing and showed me a million things I did not appreciate about my vehicle More

The Service Department at Mercedes Benz of Natick is very friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. My experience with Dan Kristoff was exceptional as he made sure my car’s work order was completed as speedily as possible. It Is nice to know that this dealership treats customers with such respect. More

Have used them for four successive cars over the decades. . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years the . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years they step up to make it right More

I had a wonderful experience with Jonny, he was extremely helpful and very knowledgeable and cool to work with. I recommend Jonny to every Mercedes-Benz owner! helpful and very knowledgeable and cool to work with. I recommend Jonny to every Mercedes-Benz owner! More

Jonny is extremely knowledgeable and very patient as he helped us undertand the all the details of our new car. I highly recommend asking for him if you have any questions related to your car. He spent a l helped us undertand the all the details of our new car. I highly recommend asking for him if you have any questions related to your car. He spent a lot of time with us and even ave us his number if we have questions in the future. A top notch employee! More