Mercedes-Benz of Sudbury

What Wonderful 10/10 Excellent Service and care I received from everyone I worked with at the Mercedes dealership! Sharon T. is a Rock Star and an excellent receptionist! Vito my Awesome Expert S received from everyone I worked with at the Mercedes dealership! Sharon T. is a Rock Star and an excellent receptionist! Vito my Awesome Expert Sales Consultant; Yatin, my Amazing Finance Manager; Jonny P. is an Absolute delight, super informative, and a wealth of knowledge in all things Mercedes; Danny K. and Andrew T. are awesome, as is the rest of the management team as well! THANK YOU ALL for everything and for making my experience 10/10 Magnificent! More

I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I walked in, I was greeted with a warm welcome by the receptionist, who offered me refreshments and promptly introduced me to one of the sales representatives, Charles. Charles took the time to understand my needs and preferences, ensuring that I felt comfortable and informed every step of the way, and became my self proclaimed "agent"! After my mind was made up and my deal was sealed, Charles set me an appointment with his co worker Jonny who was just as professional and kind as he was. Jonny took 2 hrs answering all my questions, providing me with detailed information about the features and benefits, and never made me feel rushed or pressured, when I asked him to explain something again (there was so much to learn). Their expertise and honesty were evident, making the decision-making process much easier for me. What truly stood out was the transparency and professionalism exhibited by the entire team. When it came time to discuss pricing and financing options, Ersa, who was fairly new and worked alongside Coles explained everything clearly and offered additional services that may be benifical to me. They were upfront about all costs involved, ensuring there were no surprises or hidden fees. The level of customer service extended beyond the purchase itself. Mercedes-Benz of Natick made sure that the car was in pristine condition and my gas tank was full before I drove off the lot. Charles even followed up a few days later to check if I was satisfied with my new vehicle and if I had any further questions. In summary, my experience at Mercedes-Benz of Natick was exceptional! The team’s dedication to providing top-notch service, their extensive knowledge, and their genuine care for their customers truly set them apart. I highly recommend Mercedes-Benz of Natick to anyone in the market for a new or used Benz. They have certainly earned a loyal customer in me! More

I turned up with a problem with no appointment and was immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked u immediately called in and an advisor checked the vehicle and then they spoke with the manager who added me to the days list and by 5 pm Uber picked up from home-car was ready and problem solved This is what going above and beyond for a client is all about. I have been with them for over 3 decades for this reason- They Care ! More

Johnny was an absolute joy to deal with. 10/10!! He was very informative and even went the extra mile by providing me with a list of keywords that could be used to help voice control my car 10/10!! He was very informative and even went the extra mile by providing me with a list of keywords that could be used to help voice control my car which he himself put together. He was kind and patient and helpful throughout the appointment and made certain I understood the explanations every step of the way. I would also like to thank the whole team I worked with at the dealership— Chris my salesperson, Miss Sharon the receptionist, and Yatin the finance manager. My sincere thanks to them for their efficiency and professionalism and for making my Mercedes experience and enjoyable one. More

Rufaro was excellent. He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple. He made us feel comfortable and not pressured when buying the car More

Johnny was great he explained everything in details and made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. More

I have worked with Fred Romsey, Jr. for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy wit for about 7 years. He is a very honest and patient service advisor. Because he is so knowledgeable about the Mercedes vehicles, he is trustworthy with his guidance and advice on repairs and maintenance. He is very accommodating whenever there have been any urgent vehicle issues. I highly recommend the Mercedes Benz of Natick dealership, and Fred Romsey, Jr. for any Mercedes service needs! More

Jay was very accommodating, and knowledgeable. My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE. I really appreciate the help! Thanks MB natick! More

It is a reliable and comfortable shop. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. More

Jonny Pham is a nice low key professional. He spend 2 hours showing me all the electronics of my new Mercedes and maybe two more appointments to learn all the functions of the car. He is very He spend 2 hours showing me all the electronics of my new Mercedes and maybe two more appointments to learn all the functions of the car. He is very thorough and very patient but most of all knowledgeable. I was lucky to have been introduced to him. He deserves a #10 More