Mercedes-Benz of Sudbury

Had a recall software update today and as usual it went very well. Scott Masterson, service technician did a great job in getting the work done. very well. Scott Masterson, service technician did a great job in getting the work done. More

Charles went above and beyond to help my wife and I return our lease car and purchase a new one. We were not sure which make and model is the next perfect fit for our growing family. Charles helped us return our lease car and purchase a new one. We were not sure which make and model is the next perfect fit for our growing family. Charles helped us narrow down our list and provided valuable feedback and recommendations. . Overall we are extremely satisfied with Charles service. his communication is exceptional. He provides consistent updates on the status/process, and he is always available via text/call. I highly recommend Charles if you have any question and concerns regarding your current or next car. I guarantee you will have a smooth and painless experience like we did. Thank you Charles for all that you have done to get us the perfect car. We absolutely love our GLS car. Also I have to mention that Danny Arshad is an exceptional leader. He helped sort a few issues we had with the lease car. He works fast and has exceptional energy. Thank you Danny for all your help More

Charles was exceptional in his knowledge and his willingness to go above and beyond to help me with the purchase of my new car. He remained in constant contact and took care of everything, making it willingness to go above and beyond to help me with the purchase of my new car. He remained in constant contact and took care of everything, making it a smooth and pleasant experience. Thanks Charles, I really appreciate your assistance and professionalism. More

My experience at MB of Natick was excellent. Was treated with the out most respect and everything was explained thoroughly and the job was completely on a timely fashion. In my opinion MB of Natick is the b with the out most respect and everything was explained thoroughly and the job was completely on a timely fashion. In my opinion MB of Natick is the best! More

Many thanks to Nick Scherer for an amazing test drive and first impression, Vito Argote for a stress-free shopping experience , Jonny Pham for a quick and efficient walkthrough the tech of the car and Niko a first impression, Vito Argote for a stress-free shopping experience , Jonny Pham for a quick and efficient walkthrough the tech of the car and Niko and Kolls for special attention! Amazing job guys! More

Nick Scherer and Jonny Pham made the entire experience of purchasing a used vehicle wonderful. I didn't have a particular car in mind, but wanted certain features, and Nick patiently showed me several used S purchasing a used vehicle wonderful. I didn't have a particular car in mind, but wanted certain features, and Nick patiently showed me several used SUV options on the lot. He was kind, respectful, and honest. I wound up with a GLS450 that has everything I want and then some! The tech learning curve was steep as my last car was a 2004 Honda SUV. Nick showed me many features initially when I received my car, but it was a lot to learn in one session. After driving my new car for a week, and because I wanted more support, Jonny came to my house and spent two hours walking me through every advanced option and helping sync my iPhone. Both Nick and Jonny are very customer-centric and provided me with outstanding service and guidance from the moment I walked onto the dealership lot well into the first weeks of ownership. Thank you both for all of your help and support. More

Upon driving into dealership to bring car in for an inspection sticker, Luis introduced himself, was very pleasant , directed me to leave my key and registration on front seat and to wait in the waiti inspection sticker, Luis introduced himself, was very pleasant , directed me to leave my key and registration on front seat and to wait in the waiting area. Very nice interaction. Luis certainly knows how important customer satisfaction is. More

Very polite and worked over regular hours to address customer's needs, willing to do everything they can to retain customers. customer's needs, willing to do everything they can to retain customers. More

Never had a bad experience here. My representative Brian B. Is so polite, caring & kind, He makes sure my vehicle is always serviced with detailed care. So much so, that he always does a complete overlook f B. Is so polite, caring & kind, He makes sure my vehicle is always serviced with detailed care. So much so, that he always does a complete overlook for any issues that could arise. Communication is always clear & detailed when it comes to issues & cost with my car. Brian is always thorough with taking care of even the littlest issues with my car. He puts me at ease & assures me that my car is safe to drive each time I return after it’s serviced.. Highly recommend this dealership as the whole staff is friendly & welcoming when you walk in the door. More

Fares was a pleasure to work with. I'd definitely go back with him Thanks again Fares with him Thanks again Fares More