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Mercedes-Benz of Sudbury

Sudbury, MA

4.8
2,884 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,884 reviews

June 22, 2024

Really positive experience working with Jonny at Herb Chambers in Natick. The new Mercedes has so many new options and safety items that my time with Jonny was well spent. He went through everything from More

by nicolechiasson25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Mercedes-Benz of Sudbury responded

Nicole, we're delighted to hear that Jonny provided such a thorough and helpful experience at Mercedes-Benz of Natick. Enjoy all the amazing features of your new Mercedes!

June 20, 2024

Accounting only accept promotion coupons printed, not mentioned orally in the front desk, which is anormal. More

by Jianbing1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Mercedes-Benz of Sudbury responded

We apologize for any inconvenience you experienced at Mercedes-Benz of Natick. We'll review our communication process to ensure clarity regarding promotions in the future. Thank you for your feedback!

June 19, 2024

I can’t say enough positive things about my experience with Mercedes-Benz of Natick and all the help I received during my purchasing process and delivery process. Jonny Pham was excellent at explaining t More

by Otty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Mercedes-Benz of Sudbury responded

Otty, we're delighted to hear that Jonny and Howard made your experience at Mercedes-Benz of Natick so positive. Enjoy all the features of your new car!

June 18, 2024

I’m writing about Mr. johnny Pham, the help I received from him today was 10 stars. I felt as though I was talking with a family member or a concerned parent. It was a v More

by Redstormdj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience! We're glad our team members provided such exceptional support and care. We strive to make every interaction feel personal and supportive, especially in challenging situations. If there's anything else we can do to earn those other two stars, please don't hesitate to reach out. Thank you! - Mercedes-Benz of Natick

June 18, 2024

Great customer service from the sales team. Great experience and a god job done explaining the different options. More

by tendymak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Scherer
Jun 19, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the kind words! We're delighted to hear that our sales team at Mercedes-Benz of Natick provided excellent service and clear explanations. Enjoy your new ride!

June 18, 2024

I had the privilege of working with Jonny Pham at Mercedes Benz Natick, and his service exceeded all expectations. Jonny meticulously guided me through every essential detail, ensuring that I felt co More

by Shi Song
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Mercedes-Benz of Sudbury responded

Shi, we're delighted to hear that Jonny and Jay provided such exceptional service at Mercedes-Benz of Natick. Enjoy your new Benz!

June 14, 2024

Did a great job, Brian is the best. Really appreciate everything he did to give me my car back as soon as possible. More

by Rlprice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the kind words! We're glad Brian could assist and get your car back to you quickly at Mercedes-Benz of Natick. We appreciate your support!

June 13, 2024

Casual but professional low pressure sales experience. Very reasonable trade allowance and price of vehicle. More

by fazzster
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard Aoun
Jun 13, 2024 -

Mercedes-Benz of Sudbury responded

Thanks for sharing your experience! We're glad to hear you appreciated the service provided by our team here at Mercedes-Benz of Natick and we hope to see you again in the future. Take care!

June 12, 2024

excellent service Howard was very knowledgeable and helpful 10/10 service solved a problem with my purchase of a 2024 GLA250 AMG witch turned out to be a2025 model from Germany. GREAT Love it. I have More

by eem3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard Aoun
Jun 12, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the glowing review! We're delighted to hear that Howard and our team at Mercedes-Benz of Natick provided excellent service and resolved your issue. Take care and we'll see you next time!

June 11, 2024

Fred Ramsey always takes good care of me…. his knowledge and input is always spot on! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for the kind review, Bob! We're happy to hear Fred always takes such wonderful care of you and we can't wait to share this awesome feedback with him. Thanks again and we'll see you next time here at Mercedes-Benz of Natick!

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