Mercedes-Benz of Sudbury

During the sales process, Howard was exceptionally knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’ knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’s side, he worked diligently to find a solution. His patience was remarkable, even as I called and texted frequently with questions and concerns while the dealer trade partner proved difficult to work with. At delivery, Jonny was immediately ready to get to work, walking me through the many features of my technology-packed car. His deep knowledge of Mercedes-Benz products and genuine passion for helping customers were evident from the start. Beyond covering the basics, he offered thoughtful, personalized tips to help me tailor the car for my daily use—making the experience both informative and enjoyable. Finally, I want to thank Celio and Brad for stepping in to assist when complications arose during the dealer trade and vehicle location process. Their outreach and support were greatly appreciated. More

I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much. More

Jonny was very knowledgeable and helpful, I would use him again to learn more about my Mercedes if the need arises. again to learn more about my Mercedes if the need arises. More

Purchased a used vehicle. Very little haggling. We were only $500 apart and I agreed. On test drive I noticed very loud tire noise. Upon return to showroom salesperson said ti Very little haggling. We were only $500 apart and I agreed. On test drive I noticed very loud tire noise. Upon return to showroom salesperson said tires were overinflated and would be corrected. When I brought vehicle to my mechanic he said the tires were “cupped” and need to be replaced. I replaced them at a tire dealer who agreed at the cost of $1,000.00. I thought the salesperson was very misleading and management did not response to my complaint. More

The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. that needs to be done and acts in a pleasant professional way. More

Jonny was patient, informative and knowledgable. I would encourage everyone with a new car to seek him out. The hour or so spent is well worth it and he is just so kind and made sure that he touch I would encourage everyone with a new car to seek him out. The hour or so spent is well worth it and he is just so kind and made sure that he touched on all the important things that I needed to know. Thank you Jonny for your time and for being an awesome teacher! More

Joshua was great. He was very profesional and knowledgeable. I didn’t make a reservation for a loaner but Joshua was very accommodating, got me a loaner on the spot wh He was very profesional and knowledgeable. I didn’t make a reservation for a loaner but Joshua was very accommodating, got me a loaner on the spot which was a huge help for me as I js a few errands to take care of. Josh kept me informed and up to date. Great experience! More

They took care of me from the moment I arrived. Credit the good repair of my cars to them. No hesitation to have them take care of the cars Credit the good repair of my cars to them. No hesitation to have them take care of the cars More

Easy to deal with. Seamless experience. They were extremely thorough This site is miscounting words. Seamless experience. They were extremely thorough This site is miscounting words. More

Dakota, our sales consultant was very helpful throughout the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! More