Mercedes-Benz of Smithtown

Hello I brought my 2011 E-550 which is in excellent condition garage kept used on Sundays type 40K miles. I had a NYS inspection, oil change done and when I got home put it back in my garage. Th next t condition garage kept used on Sundays type 40K miles. I had a NYS inspection, oil change done and when I got home put it back in my garage. Th next time I went to clean the car I noticed the center caps on my wheels and engine cover insignia scratched and to top it off my wheel locks are missing. So if you have to use them check your car throughly. More

Sophia DiBlanda was extremely helpful buy my car off lease. She was flexible with time and had me in and out in less than 30 minutes. Very professional and great to work with. lease. She was flexible with time and had me in and out in less than 30 minutes. Very professional and great to work with. More

Sophia diBlanda is a consumate professional. She worked with me patiently in explaining things as we went along, and answered questions thoroughly. I Made phone calls, and Sophia returned those She worked with me patiently in explaining things as we went along, and answered questions thoroughly. I Made phone calls, and Sophia returned those calls in a reasonably time frame. She sat with me in the car and showed me everything possible that I should know about it before I drove it. Car did not have AM radio working and she made the call to get me into service asap to have it fixed and made whole. Hope to see her often as I return to have my car serviced in the future years. She is a delight. More

Great working with Sophia since day 1 who helped me through the process of the car I wanted within my budget. Because of Chip shortage, I didn’t get the feature I wanted but I hope next time, I will! T through the process of the car I wanted within my budget. Because of Chip shortage, I didn’t get the feature I wanted but I hope next time, I will! Thanks More

Mercedes Benz of Smithown is amazing! They have great customer service and are super accommodating. They have great customer service and are super accommodating. More

Had a great experience the friendly sales staff (Paul) the general personnel were attentive and respectful. My wife loves her new Mercedes SUV. It was nice purchasing a vehicle with no pressure or stress the general personnel were attentive and respectful. My wife loves her new Mercedes SUV. It was nice purchasing a vehicle with no pressure or stress from the sales staff. More

Great dealership and they really made me feel special. They went out of their way to find me a car in my price range. I highly recommend They went out of their way to find me a car in my price range. I highly recommend More

After purchasing Mercedes vehicles from Smithtown of New York for over 20 years, we will take our business elsewhere due to the lack of respect we felt as customers as well as incompetence of staff, in our York for over 20 years, we will take our business elsewhere due to the lack of respect we felt as customers as well as incompetence of staff, in our opinion, during the purchasing process. At the end of March. 2022, we finally are able to take the car that was purchased on Jan 15. 2022 out of our driveway. We paid for the car totally with cash, yet we had to negotiate, beg and plead for a title to the vehicle. They insisted on working with a third party agency here in San Antonio, Texas to secure registration paperwork and tags. As we have handicap tags, that needs to be done by us in our own tax office. After waiting weeks to receive tags and title from Smithtown, was told that additional funds of $360.60 was due and I would need to provide my card number over the phone. Part of this was $194.53 that was a penalty being charged by the third party in Texas as Smithtown had delayed the transaction. I was not told the reason I had to pay more, just that it had to come from me. I challenged the manager, Gary Gentila, about these charges telling him I was presenting this to better business bureau as these were not my charges. As of today, I have not received $194.53 of my money back as has been promised. We have made 2 visits to our local tax office and finally were able to exchange the wrong tags that Smithtown sent for correct disabled veteran tags. I do believe we military families can do better than deal with likes of a business like Smithtown. Hard to believe after all, this is a Mercedes dealer! More

Had a great experience the friendly sales people the general personnel was very attentive and respectful nice clean area and very polite general personnel was very attentive and respectful nice clean area and very polite More

I got my E class from here and it was smoothest purchased I even had no hassle. The sales consultant Sophia DiBlanda was amazing, Sopiha explained everything about the car very well, highly recommended Sopih I even had no hassle. The sales consultant Sophia DiBlanda was amazing, Sopiha explained everything about the car very well, highly recommended Sopiha as a sales consultant. Paperwork didn’t feel like I purchasing something big. In future if I get Benz again I know where to go. More