Mercedes-Benz of Smithtown

Nick Malena was excellent to work with. Nick was excellent to work with. He was always accommodating and never pushy. He worked hard to find us the car we wanted and found it for us. I en Nick was excellent to work with. He was always accommodating and never pushy. He worked hard to find us the car we wanted and found it for us. I enjoyed working with him and would return for future purchases. Sal DiMeglio More

Recall Airbag recall replacements finally came in. Was able to get an immediate appointment to make this repair. Joe B my Service Advisor promptly check Airbag recall replacements finally came in. Was able to get an immediate appointment to make this repair. Joe B my Service Advisor promptly checked me in and the work was completed as scheduled. Christina the Service Dept Admin did her usual great job in getting me out quickly when picking up my car. More

MUCH, MUCH BETTER NOW, AND HOW! The prior three times I came in for service at the service center, no one could find my paperwork. I had neither an appointment nor a loaner car, eve The prior three times I came in for service at the service center, no one could find my paperwork. I had neither an appointment nor a loaner car, even though I knew better. Each time, however, after making a fuss, they’d give me a loaner and do the maintenance. Who wants to do that every time? This time it seemed as if the same thing was going to happen. However, my service manager was Rob Picone, who, instead of arguing with me, went in to see if he could find the paperwork. I knew I wouldn’t have a loaner car when I booked the appointment. That was not an issue. Rob found the paperwork and got things going. What a pleasure! I had to wait, but the car was going to be worked on and when it was ready, it came out humming and sparkling. By the way, during the wait I went into the showroom, talked to Steve Godden and decided to buy a new Mercedes! He brought me over to Paul Demicco to do the purchase. I felt like a real Mercedes owner again. I’m glad I went back there, because I always liked Mercedes-Benz of Smithtown. And, now my faith in them is restored. Next time, I’ll give them the 5 Stars they deserve! More

Best dealership ! I have been with Mercedes Benz of Smithtown for 19 years. They are the best! The service is amazing everyone goes above and beyond to make you happy. I have been with Mercedes Benz of Smithtown for 19 years. They are the best! The service is amazing everyone goes above and beyond to make you happy. You walk in and everyone knows your name and the service starts. More

Valentine was the deciding factor in my vehicle purchase! I dealt with Valentine, and he was the deciding factor on why Mercedes-Benz of Smithtown earned my business versus another dealership. He is a genuin I dealt with Valentine, and he was the deciding factor on why Mercedes-Benz of Smithtown earned my business versus another dealership. He is a genuine and caring sales rep that does his best to listen to what the consumer wants, as opposed to attempting to sell the consumer what they don't want. More

Incredibly Professional Mercedes Benz Service Was processed an an expeditious manner and provided with a loaner vehicle. Service Advisor Joe Romeo provided me with a call within an hour of droppin Was processed an an expeditious manner and provided with a loaner vehicle. Service Advisor Joe Romeo provided me with a call within an hour of dropping off the vehicle and informed me of what was needed for the 30K mile service. Romeo also was practical in determining when my vehicle could be retrieved. Vehicle was picked up next day. Vehicle was washed. All work was completed. Check out took no longer than 7 minutes. No hassles and i would trust this dealership implicitly. More

Great experience Dealing with Justin Stein and Bill Riedel was a pleasure! They listened to my wants and found me the perfect Mercedes! No games, simple, fair transact Dealing with Justin Stein and Bill Riedel was a pleasure! They listened to my wants and found me the perfect Mercedes! No games, simple, fair transaction! More

Great Salesman, Great Experience!!! I’ve known Fritz for over 3 years and previously leased a car from him from a different dealer. When my lease was up, I contacted him and found out th I’ve known Fritz for over 3 years and previously leased a car from him from a different dealer. When my lease was up, I contacted him and found out that he left his previous dealership and was currently working at Mercedes-Benz of Smithtown. I wasn’t planning on leasing a Mercedes-Benz, however since I had such a great experience working previously with Fritz, I decided to pursue my options to lease a car with him again. Fritz is very Professional, Friendly, Helpful, and Honest!! I would highly recommend Fritz to any of my family and friends and I look forward to working with him again in the future. More

Buting new vehicle Salesmen was excellent took plenty of time with me (Fritz) ... then picking up vehicle matt was excellent explaing whole vehicle. Finance was easy and Salesmen was excellent took plenty of time with me (Fritz) ... then picking up vehicle matt was excellent explaing whole vehicle. Finance was easy and not long wait More

Excellent customer service All of my expectations were met during my last service visit . Service rep joe Baumgaryenworked diligently and efficiently to fix my service issue.My All of my expectations were met during my last service visit . Service rep joe Baumgaryenworked diligently and efficiently to fix my service issue.My car was picked up and returned to me in a very timely manner . Every effort was made to promote excellent customer satisfaction More