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Mercedes-Benz of Smithtown

St. James, NY

4.6
1,019 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,019 reviews

February 05, 2020

listening first, job well done. after arriving in a spotless dealership, greeted by a warm, smiling and charming receptionist [Judy], my wife and i were first introduced to Peter L More

by paulschuyler42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Steven Godden, Paul DeMicco, Robert Fong
Feb 06, 2020 -

Mercedes-Benz of Smithtown responded

Paul, Thank you so much for your wonderful feedback! Providing top-notch service and deals is always our goal, and we are pleased that Paul's service met your satisfaction! He will be honored to know how greatly you valued his efforts. Please let us know how he and the team may be of further assistance to you in the future!

February 05, 2020

Personalized service!!!! Joe Baumgarten has been an amazing service advisor. He is very personable and goes above and beyond for his customers. I have bought & serviced my car More

by rraisins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
Feb 06, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for leaving Joe this amazing review! We are so appreciative of your continued business, and we are overjoyed that he consistently goes above and beyond to provide you with the top-quality service that you so much deserve. He will be proud to hear of your confidence in his efforts, and we are certain that he will continue to take exceptional care of you in the years to come!

February 04, 2020

Service B and inspection for 2018 E400 Joe Baumgarten came through again with the best service in the most timely fashion. I've been having my cars bought and serviced since 1977 at Competi More

by carol.gebhardt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
Feb 05, 2020 -

Mercedes-Benz of Smithtown responded

Carol, Thank you so much for your wonderful review! We couldn't be more honored to have your confidence and loyalty, and to know that Joe's service never fails to meet your satisfaction! It is our pleasure to assist you in any way possible. Please don't hesitate to let us know how Joe and the team may serve you again!

February 03, 2020

Joe B was able to get my NYS inspection completed as well as the added investigation and work that needed to be completed to repair the loud engine squeak. All work was completed on time. More

by Compliance
Recommend Dealer
Yes
Employees Worked With
Christine- Service Dept Admin, Joe Baumgarten
Feb 05, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for your positive feedback! We are so pleased that Joe could get your vehicular needs taken care of- efficiently and effectively! We are so glad that we had the opportunity to work with you, and we hope to see you again the next time you are in need of automotive service!

January 31, 2020

Never Disappointed! We have been bringing our two Mercedes to MB of Smithtown for several years, including the purchase of our E-350 in 2015. We have had nothing but a gr More

by Mareddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Romeo
Feb 03, 2020 -

Mercedes-Benz of Smithtown responded

Ed and Marianne, Thank you so much for your amazing review! We are so appreciative of your confidence and loyalty, and we are thrilled that Joe's service continuously meets your satisfaction! Your safety is our utmost priority, and we are certain that he will continue to provide you and your vehicle with his best care in the future!

January 30, 2020

We drove from Connecticut to purchase our car, no more needs to be said. Out standing service, very accommodating. I would highly recommend Mercedes-Benz Smithtown. More

by Nana
Recommend Dealer
Yes
Employees Worked With
Chris Bravo
Jan 31, 2020 -

Mercedes-Benz of Smithtown responded

Nana, Congratulations on your new vehicle! We are honored by your willingness to go the extra distance to work with us, and we are thrilled that we could make your buying process a 5-star experience! We thank you so much for your kind recommendation. Please feel free to give us a call if there is ever anything more that we may help you with in the future!

January 30, 2020

Went in for a car wash and the check in manager noticed a bubble in my front tire. Helped me avoid major safety problem. Thanks More

by Compliance
Recommend Dealer
Yes
Employees Worked With
Car check in manager, Rich Werner
Jan 30, 2020 -

Mercedes-Benz of Smithtown responded

Your safety is our utmost priority, and we are pleased that we could get this issue taken care of. We thank you for leaving us this 5-star review. Please let us know how our team may be of further assistance to you in the future!

January 29, 2020

Had a great experience with Joe Baumgarten at MB of smithtown! Very helpful and honest. Would recommend and mercedes car or sprinter owner to ask for him in regards to any service they may need!!AAAA++ More

by Bdawson69
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
Jan 30, 2020 -

Mercedes-Benz of Smithtown responded

We are happy to hear that Joe provided you with the quality experience that you so much deserve, and he will be honored to know that he has earned your confidence! We thank you for leaving him this kind recommendation, and we congratulate you on your new vehicle- on behalf of him and the entire team!

January 27, 2020

Thanks to Joe Romeo for taking great care of my car and for making everything run so smoothly with dropping my car off, servicing it and arranging for a loaner car. More

by junemoon
Recommend Dealer
Yes
Employees Worked With
Joe Romeo
Jan 29, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for leaving Joe this 5-star review! We are delighted to know that he took such great care of you and made your service experience so smooth- from start to finish! We appreciate your business and hope to work with you again the next time you are in need of automotive service!

January 27, 2020

I have experienced great and timely service whether I am waiting for the car or it has been dropped off. I feel the service department is honest and trustworthy More

by Aks
Recommend Dealer
Yes
Employees Worked With
Ray Davino
Jan 29, 2020 -

Mercedes-Benz of Smithtown responded

Thank you so much for your excellent review! We always aim to provide our customers with 5-star experiences, and we are proud to know that the quality of our service always meets your satisfaction. It is an honor to have your confidence and loyalty, and we hope to serve you for many years to come.

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