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Mercedes-Benz of Smithtown
St. James, NY
1,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,019 reviews
July 23, 2020
I can’t say enough good things about Fritz and the Smithtown Mercedes team. From the moment I walked in, I knew I was in good hands. Fritz worked quickly and did a great job getting me a fine deal Smithtown Mercedes team. From the moment I walked in, I knew I was in good hands. Fritz worked quickly and did a great job getting me a fine deal on a new car. Buying a new car with Fritz is always a painless process. He is the ultimate professional. Thank you to Fritz and the rest of the team! More
by Jlercara1984
Employees Worked With
Fritz Jean
July 13, 2020
Peter Langlois - the most amazing salesperson ever! Peter found the exact car I wanted - which was not easy due to the COVID-19 situation. The entire process, cradle to grave, was painless and seamless. Peter found the exact car I wanted - which was not easy due to the COVID-19 situation. The entire process, cradle to grave, was painless and seamless. Peter went over and above, handled everything with my insurance broker, who also commented on how great he was to work with, and he kept in touch with me throughout the entire process. Peter's primary concern was making sure I was happy and that the vehicle had the equipment I wanted. Even with all the extra work Peter did, his pricing was fantastic. I had mentioned to Peter during one of our conversations how I dislike the F&I folks in dealerships - that they always try and shoehorn you into unnecessary coverages - and explained to him what I wanted. Well, Peter introduced me to Adnan and I have to say it was the most pleasant experience I've ever had with an F&I person at a dealership. Paperwork for the coverage's I wanted was already prepared. Peter really went out of his way to ensure my experience was a pleasant one. This was my second purchase from Peter (they were both from Smithtown MB, but I say Peter because it was Peter that handled everything and ensured my happiness) but it won't be my last. This is how purchasing a vehicle should be, painless, seamless, exciting and stress-less! More
by Neil R.
Employees Worked With
Peter Langlois, Adnan Baig
June 25, 2020
Mercedes-Benz of Smithtown is AMAZING The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Rom The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Romeo service advisor & Valentine Horvath, here my story: Toward the end of May I found out that I have minor oil leak, so i decided call on June 1 2020 cause the NYC was on lockdown cause of the covid19 pandemic, I called Mercedes-benz of Brooklyn/Manhattan/Queen cause close to my house, I explain to all those dealership that I'm having minor oil leak & my warranty was expired in middle of May due to covid19 pandemic everything was closed. The only thing I get back from those dealership was we will call you back, so I wait for a day then second days still no call back & on day third they did call back saying sorry there nothing they can do. I was trying explain to them the dealership was close due to pandemic how I'm going bring my GL550 for service and to extending my warranty are I get was sorry. This is second time bad experience, cause first time in Brooklyn, I try buy a 2015 GL550 with my family none of sale person willing help us, I was in there dealership for almost 2hours. It sad to say If there dealership look on how you dress thinking I couldn't afford cause I wearing construction clothes then I told my wife & kids we going long Island to Smithtown. I called Smithtown cause I bought 2015 GL550 from them. When I speak with Andy Schleiffelder Service Manager & explain my issue he was so helpful saying yes please bring the GL In & we will try our best handle the minor leak. Joe Romeo Service Advisor was so helpful as giving us the update while my GL550 was in for Service plus loaner car to drive back to Brooklyn. Valentine Horvath Sale & Leasing consultant was my sale person when I bought my Certified 2015 GL550 when I explain to him about my minor oil leak he took care of everything go out of his way for me to extended my warranty after the GL550 was fixed. Alway keep me posted as will when GL550 was being service. He the best sale person I every meet really honest, professional & patient. When he say that he call you back he never late always on time. It's really hard find a GOOD salesperson now an days. I would recommend Valentine Horvath to anyone that want buy car from him & he should be the employee of month/Quarter. I would never go to any other dealership beside Smithtown there services is loyalty to me as customer say It all best staff member I ever meet. I willing drive there for Service & buy another benz. Wants to say Thank you Andy Schleiffelder, Joe Romeo & Valentine Horvath for helping me out I really appreciate all thing you done for us. More
by Johnnyc
Employees Worked With
Andy Schleiffelder, Joe Romeo , Valentine Horvath IV
June 06, 2020
Great service ! Definitely recommend . Will be back to buy next ride soon!! Sales manager and sales rep was great . Process was fast and reliable . Thank you Sales thank you fritz jean buy next ride soon!! Sales manager and sales rep was great . Process was fast and reliable . Thank you Sales thank you fritz jean More
by Safali1002
Employees Worked With
Fitz
June 03, 2020
great experience as always I have a MB dealership within 2 miles of my home but I drive over 20 miles to Smithtown MB because their service is the best. Peter and his team found I have a MB dealership within 2 miles of my home but I drive over 20 miles to Smithtown MB because their service is the best. Peter and his team found the exact car I wanted, had it prepped and ready to go in 2 days and made the entire experience as painless as possible. On top of that their pricing was better than expected. Most other dealerships can't measure up under normal conditions. Considering the state we're all in today it was incredible. 4th car from Smithtown and it won't be the last More
by FRANK.GBAC
Employees Worked With
Peter Langlois, Adnan Baig
April 11, 2020
Great experience, great car, great staff, made a difficult experience for some very easy !! Bill Reinhardt took the time to show me the best way to enjoy my GLA !! difficult experience for some very easy !! Bill Reinhardt took the time to show me the best way to enjoy my GLA !! More
by Chillbill88
Employees Worked With
Joe Baumgarten, Trentino Manco, Robert Fong, William Reinhart
April 08, 2020
Joseph Baumgarten was wonderful! I appreciated the communication and Personal attention that I received during a recent visit to fix my car. Loaner car was clean and easy to obtain. communication and Personal attention that I received during a recent visit to fix my car. Loaner car was clean and easy to obtain. More
by Shannon Mc
Employees Worked With
Joe Baumgarten
April 08, 2020
Rob Picone is a wonderful asset for your service Center! We have been servicing our Mercedes-Benz vehicles at MB Smithtown for over 15 years. Rob Picone, our Advisor, has always treated each of our visits, r We have been servicing our Mercedes-Benz vehicles at MB Smithtown for over 15 years. Rob Picone, our Advisor, has always treated each of our visits, repairs, concerns and emergencies with the utmost of care and attention to detail. His professional, friendly demeanor places customers very quickly at ease. When an Advisor recognizes you, smiles and calls you by your name upon seeing you...this is where you want your cars to be serviced. Thanks Rob! More
by Dbparm
Employees Worked With
Rob Picone
March 26, 2020
Joseph Romeo has been so helpful. If it were not for his kindness and attentiveness to the issues I had with my vehicle I would have never been interested in purchasing my new vehicle from this dealership. kindness and attentiveness to the issues I had with my vehicle I would have never been interested in purchasing my new vehicle from this dealership. He went above and beyond to assist me in repairing my older vehicle and then put me in touch with a salesperson so that I can purchase my new vehicle. Then when an issue arose with it his staff catered to me and serviced the car expeditiously. It turns out my issue was a misunderstanding. I now have the ability to utilize my old car and bask in the luxury of a brand new truck. I am elated! More
by TiffanyJ
Employees Worked With
Nick Malena , Joe Romeo
March 18, 2020
The best service guys relaxed and cool process. Be going there for my sprinter van and personal cars. Great service all around. Thanks al ot there for my sprinter van and personal cars. Great service all around. Thanks al ot More
by thinkbig12345
Employees Worked With
Ray Davino, Rich Werner
