Mercedes-Benz of Silver Spring - Service Center

Great experience, service manager Tom Rodkey is a keeper, I was traveling and had a issue with my vehicle and Tom went out of his way to help me get going again, fantastic organization, thank you all for bei I was traveling and had a issue with my vehicle and Tom went out of his way to help me get going again, fantastic organization, thank you all for being so professional. More

The service manager was very professional and attentive to my needs for my car Thank to my needs for my car Thank More

Very professional staff, ease of making appointments, loved the car wash and the friendly attention loved the car wash and the friendly attention More

Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

I had several issues to be addressed. The dealership handled all of problems with excellent skill and expertise. The dealership handled all of problems with excellent skill and expertise. More

Nice people friendly dealership! Great customer service and knowledgeable sales associates. Friendly parts department workers! Great customer service and knowledgeable sales associates. Friendly parts department workers! More

I wanted to give a big shout to Tom and his team. We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate yo We don't know each other, but he took the time out of his day to fit service my daughter's car in because she was having some issues. I appreciate your kindness and professionalism. Have a great holiday! More

Mercedes of Silversprings has been to me a Great place to get my 5 Mercedes cars service when needed. get my 5 Mercedes cars service when needed. More

I would recommend everyone to always buy their car from Ashley at Mercedes Benz of Silver Spring for life Ashley at Mercedes Benz of Silver Spring for life More

Grateful to be a part of EXCELLENCE! Greg Andre was professional, efficient, knowledgeable, caring & patient. Greg Andre was professional, efficient, knowledgeable, caring & patient. More