Mercedes-Benz of Silver Spring - Service Center

Service rep was responsive and attentive. Car was finished as promised. The online payment and check out was easy and efficient. Car was finished as promised. The online payment and check out was easy and efficient. More

I do not recommend this Mercedes Benz dealership. I wasted my time, especially with Ashley who wasted my time. Would not recommend her as a sales person. Never again. I wasted my time, especially with Ashley who wasted my time. Would not recommend her as a sales person. Never again. More

Edward and the entire team have provided me superb customer service each and everytime I've come in for car service and most recently car purchase. I've been a customer since 2018 and will continue to customer service each and everytime I've come in for car service and most recently car purchase. I've been a customer since 2018 and will continue to purchase future vehicles at the Mercedes-Benz of Silver Spring. More

purchases car from dealer in Nov 22 took for B service april23 and they found issues that needed ro be resolved so i was confused what is certified pre owned smh april23 and they found issues that needed ro be resolved so i was confused what is certified pre owned smh More

I finally found a home for my Mercedes! The service is second to none. They are a cut above the other dealer. The service is second to none. They are a cut above the other dealer. More

Robert Marr was very rude to me even though I have been a customer here for over 6years and spent thousands with your company. customer here for over 6years and spent thousands with your company. More

Great experience, service manager Tom Rodkey is a keeper, I was traveling and had a issue with my vehicle and Tom went out of his way to help me get going again, fantastic organization, thank you all for bei I was traveling and had a issue with my vehicle and Tom went out of his way to help me get going again, fantastic organization, thank you all for being so professional. More

The service manager was very professional and attentive to my needs for my car Thank to my needs for my car Thank More

Very professional staff, ease of making appointments, loved the car wash and the friendly attention loved the car wash and the friendly attention More

Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More