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Mercedes-Benz of Silver Spring - Service Center

Silver Spring, MD

4.7
336 Reviews

336 Reviews of Mercedes-Benz of Silver Spring - Service Center

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November 03, 2023

Darrell and his team made getting my vehicle serviced effortless. Thank you for your efficiency and excellent customer service!!! See you in 10000 miles! 😁 More

by Tizita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Fenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loaner team!
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November 02, 2023

Been using this dealership for more than 15 years and very satisfied with the level of service! More

by charlesononaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Thanks for the detailed service check-up. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. More

by Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rodkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Shumway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2023

It was easy to make an appointment, they gave me a nice loaner, the work was done and my car returned to me having been cleaned. More

by leonardm6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Goodarzi
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Oct 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 27, 2023

Excellent service. ....Elio Ayala is very knowledge and offers superb customer service. The Sales team are great as well especially Percy Adjei More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Vic, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 18, 2023

Mr. Robert Marr is very attentive, responsive and helpful. He is an outstanding service manager. More

by Manoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Manoli responded

Mercedes-Benz of Silver Spring Oct 18, 2023 Mr. Robert Marr is very attentive, responsive and helpful. He is an outstanding service manager. Manoli

Oct 20, 2023 -

Mercedes-Benz of Silver Spring responded

Hi Manoli, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

October 16, 2023

The Mercedes benz dealership of silver spring has been my go to choice due to the professionalism More

by adedots116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
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Oct 17, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 27, 2023

I have noted professionalism, knowledge, total respect. The service is of the highest quality maintaining their stellar reputation. Whenever go to dealership all of the service and sales representatives ma More

by Lchatmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elio Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

September 19, 2023

The service ASSOCIATES Are very helpful, o was able to buy the part I needed, the cashier was very nice. More

by Croomw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wyatt
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Sep 21, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 09, 2023

I recently visited Silver Spring Mercedes for my car's service, and I must say I'm thoroughly satisfied. Juan Easley was my service advisor, he was professional, efficient, and went the extra mile to ensu More

by satira20011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Rodkey
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Sep 11, 2023 -

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing the Mercedes-Benz of Silver Spring!

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