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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
336 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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336 Reviews of Mercedes-Benz of Silver Spring - Service Center
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December 28, 2023
Tom my Service Manager was excellent I'm from n. c and Tom called me daily. I Love the man. Will be back to see him. Earl Williams c and Tom called me daily. I Love the man. Will be back to see him. Earl Williams More
by earlwilliams2209
Employees Worked With
December 25, 2023
Professional staff, excellent mechanics. , my service advisor was kind, courteous and very professional. Thank you! , my service advisor was kind, courteous and very professional. Thank you! More
by Als.svc
Employees Worked With
December 19, 2023
Everyone at this dealership is always friendly. I’m greeted kindly. I’m informed of my vehicle’s timeline every step of the way. Especially Jonas he was such great communication even outside of bus I’m greeted kindly. I’m informed of my vehicle’s timeline every step of the way. Especially Jonas he was such great communication even outside of business hours which I truly appreciate. More
by Rivmsteph
Employees Worked With
Jonas Hernandez
December 13, 2023
Fast professional excellent customer service. Kept me informed about the status of my car and returned it soo clean. Thank you !! Kept me informed about the status of my car and returned it soo clean. Thank you !! More
by bronxcherry703
Employees Worked With
November 24, 2023
My car was there almost a week my car has never been there that long there that long More
by rickeys1612
Employees Worked With
November 21, 2023
I have been pleased with the service provided by Mercedes Benz of Silver Spring. Greg Andre kept me informed regarding the progress of the service department checking my car. He communicated and answered a Benz of Silver Spring. Greg Andre kept me informed regarding the progress of the service department checking my car. He communicated and answered all of my questions. This dealership deserves a five-star rating. Karen Carpenter Dennis More
by K
Employees Worked With
November 15, 2023
Mercedes does excellent work. They guarantee the service done. We are happy with advisor, Robert Mar. They guarantee the service done. We are happy with advisor, Robert Mar. More
by annabellelrandall
Employees Worked With
November 08, 2023
Steve is the most honest and trustworthy employee. His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my c His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my car and gave me a handshake on the way out. One thing I have to say.. The guys at the parts department never smile come on guys you’re not at a funeral!! I spent $750.00 on a SD card for my navigation. Same day when I went to pick up my car I asked at the parts department for the price of a rubber seal in the trunk. The parts personnel looked like he is at a funeral I could not even get a smile from him at the desk, when I asked how has your day been. He did not want to be bothered and did not even answer. But he did confirm a price. Steve had me smiling on the way out. Saved the day!! Next time I will buy parts and accessories online I am never going to interact with the guys at parts. It’s clear they don’t like me… My 5 star rating is for Steve. My rating for the parts department is negative 5! They are terrible at both occasions. Thanks. Amit More
by Amit
November 07, 2023
Daryll is Very polite and pleasant. A pleasure having him work with me always. Thanks A pleasure having him work with me always. Thanks More
by msshine0212
Employees Worked With
November 07, 2023
Juan & Willie Rock! Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all wi Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all will be there for me. Very grateful! More
by Holmes
