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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
330 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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330 Reviews of Mercedes-Benz of Silver Spring - Service Center
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November 15, 2023
Mercedes does excellent work. They guarantee the service done. We are happy with advisor, Robert Mar. They guarantee the service done. We are happy with advisor, Robert Mar. More
by annabellelrandall
Employees Worked With
November 08, 2023
Steve is the most honest and trustworthy employee. His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my c His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my car and gave me a handshake on the way out. One thing I have to say.. The guys at the parts department never smile come on guys you’re not at a funeral!! I spent $750.00 on a SD card for my navigation. Same day when I went to pick up my car I asked at the parts department for the price of a rubber seal in the trunk. The parts personnel looked like he is at a funeral I could not even get a smile from him at the desk, when I asked how has your day been. He did not want to be bothered and did not even answer. But he did confirm a price. Steve had me smiling on the way out. Saved the day!! Next time I will buy parts and accessories online I am never going to interact with the guys at parts. It’s clear they don’t like me… My 5 star rating is for Steve. My rating for the parts department is negative 5! They are terrible at both occasions. Thanks. Amit More
by Amit
November 07, 2023
Daryll is Very polite and pleasant. A pleasure having him work with me always. Thanks A pleasure having him work with me always. Thanks More
by msshine0212
Employees Worked With
November 07, 2023
Juan & Willie Rock! Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all wi Thanks guys for quick service. You worked it all out even it was unexpected service. I'm excited if I have to come cack; I understand that you all will be there for me. Very grateful! More
by Holmes
November 03, 2023
Darrell and his team made getting my vehicle serviced effortless. Thank you for your efficiency and excellent customer service!!! See you in 10000 miles! 😁 effortless. Thank you for your efficiency and excellent customer service!!! See you in 10000 miles! 😁 More
by Tizita M
November 02, 2023
Been using this dealership for more than 15 years and very satisfied with the level of service! very satisfied with the level of service! More
by charlesononaku
Employees Worked With
November 01, 2023
Thanks for the detailed service check-up. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. As I was about to hit the highway, I really wanted to make sure my vehicle was in the best shape possible. U ALL ROCK! Thanks again. More
by Holmes
October 30, 2023
It was easy to make an appointment, they gave me a nice loaner, the work was done and my car returned to me having been cleaned. loaner, the work was done and my car returned to me having been cleaned. More
by leonardm6
October 27, 2023
Excellent service. ....Elio Ayala is very knowledge and offers superb customer service. The Sales team are great as well especially Percy Adjei ....Elio Ayala is very knowledge and offers superb customer service. The Sales team are great as well especially Percy Adjei More
by Vic
Employees Worked With
October 18, 2023
Mr. Robert Marr is very attentive, responsive and helpful. He is an outstanding service manager. helpful. He is an outstanding service manager. More
by Manoli
Employees Worked With
