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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
330 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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330 Reviews of Mercedes-Benz of Silver Spring - Service Center
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May 21, 2019
Technology Tutorial Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. Joseph did a great job of identifying the issues I was having in understanding how to fully use MBUX. He then provided a great tutorial. More
by DJM
Employees Worked With
Joseph Robinson
May 02, 2019
Christian is the best! I have used Christian for years. He is the reason I come to this dealership. If I ever have a problem he is the person I trust. I have used Christian for years. He is the reason I come to this dealership. If I ever have a problem he is the person I trust. More
by Luke
Employees Worked With
Christian Gonzalez
March 01, 2019
Excellent Service Elio has been an amazing advisor regarding my car service. I kept getting coolant message in my car over and over again and Elio was able to find the Elio has been an amazing advisor regarding my car service. I kept getting coolant message in my car over and over again and Elio was able to find the problem and fix it for me. Another good thing about Elio is that he keeps you in the loop regarding your car status. Elio has been a great help; he was always giving me updates on my car. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. I would recommend you to get your service done by Elio due to his excellent service skills. More
by Bushra Raja
Employees Worked With
March 01, 2019
Excellent Service Elio has been an amazing advisor regarding my car service. I kept getting coolant message in my car over and over again and Elio was able to find the Elio has been an amazing advisor regarding my car service. I kept getting coolant message in my car over and over again and Elio was able to find the problem and fix it for me. Another good thing about Elio is that he keeps you in the loop regarding your car status. Elio has been a great help; he was always giving me updates on my car. I was impressed with continuous text messages, stating exactly what was done and what is recommended to be done with the car. I would recommend you to get your service done by Elio due to his excellent service skills. More
by Bushra Raja
Employees Worked With
February 17, 2019
Satisfied Customer Received service on 2017 GLE 350 at another Mercedes-Benz Service Center...I provided findings to Silver Spring Service Center...My vehicle was re-eva Received service on 2017 GLE 350 at another Mercedes-Benz Service Center...I provided findings to Silver Spring Service Center...My vehicle was re-evaluated at this location and I was satisfied with their assessment... More
by Dissatisfied Customer
February 15, 2019
Annual maintenance service Everyone in the dealership is courteous. Mike, my service advisor is very thorough in informing me on the status of my vehicle to include discounts. Everyone in the dealership is courteous. Mike, my service advisor is very thorough in informing me on the status of my vehicle to include discounts. More
by reds2018@benz-550/100
Employees Worked With
Michael Dowling
January 30, 2019
I love Mercedes Benz of Silver Spring! Mercedes Benz offers the best quality vehicle at the highest standards. Those standards are transferred to every aspect of sales, service and custome Mercedes Benz offers the best quality vehicle at the highest standards. Those standards are transferred to every aspect of sales, service and customer support. I have been fortunate enough to drive Mercedes vehicles for 25 years and it would be impossible to drive anything else. I trust MB of Silver Spring in every aspect of Mercedes ownership. They are the absolute best! More
by thinkcarefully
January 14, 2019
Excellent service We really loved our recent experience with Christian and O'Reilly in the service department. They both provided excellent service and helped us to w We really loved our recent experience with Christian and O'Reilly in the service department. They both provided excellent service and helped us to with repairs and yearly service of our 2 cars We are very happy with all the wonderful service for many many years by Christian and O'Reily - They are truly the best! Thank you both and the whole Mercedes Team of Silver Spring! More
by carbuff
Employees Worked With
Christian Gonzalez, O'Riley Moonsasigh
December 28, 2018
Great Experience at Silver Spring Mercedes Benz They have a great, friendly staff and a nice waiting area. I use the office cubicle when I am there and get a lot of work done. If you have any concer They have a great, friendly staff and a nice waiting area. I use the office cubicle when I am there and get a lot of work done. If you have any concerns, the service manager, Tom Rodkey is very responsive and understands customer satisfaction. More
by pcamp1234
Employees Worked With
December 12, 2018
Wear a pair of running shoes to this dealership Lack of any form of management, professionalism, care for the customer. It starts at the top with guy at the end office who isn't willing to assist a Lack of any form of management, professionalism, care for the customer. It starts at the top with guy at the end office who isn't willing to assist a client in need. Wear your Nikes because you'll need them to run from this place. More
by Disappointed123
Employees Worked With
