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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
330 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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330 Reviews of Mercedes-Benz of Silver Spring - Service Center
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August 12, 2020
Excellent professionalism, everybody of Herb Gordon's Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. More
by roscoe.roscoe.ferguson1@verizon.net
July 28, 2020
Disappointing Service with Mike Dowling For 15 years, I received impeccable quality service from MB of Silver Spring. In November 2019, this changed when I was assigned to Mike Dowling. Repa For 15 years, I received impeccable quality service from MB of Silver Spring. In November 2019, this changed when I was assigned to Mike Dowling. Repairs I made in November 2019 at MB of Silver Spring had to be re-repaired and correctly fixed at a different MB service shop. Repairs I requested and paid for in June 2020, again, were not properly addressed. In fact, when I picked up my vehicle, the same warning messages appeared on my dashboard and I had not even left the service pick-up lane. The washer bottle, pump, and grommet were also not repaired correctly, the leaks persisted. Again, I had to have the repairs re-done at a different MB service shop. All of this required more of my money and more of my time. To add insult to injury, I have not received a return phone call from Mike Dowling although I left voice mail and text messages requesting to talk. I have all of the service documentation and receipts. My 15-year streak of impeccable quality service has come to an end. Correct repairs with peace of mind, follow through and assurance that repairs are correctly addressed have been absent and lacking since November 2019. I am disappointed with the service I have received when my car has been in the hands of Mike Dowling. More
by MC
Employees Worked With
Michael Dowling
July 25, 2020
Great coordination so little downtime waiting. Convenient late afternoon hours so able to get vehicle after work. Tom Rodkey is an awesome service manager and Christian and Mike very capable late afternoon hours so able to get vehicle after work. Tom Rodkey is an awesome service manager and Christian and Mike very capable More
by Dr Bob
July 16, 2020
Great work without drama. Thks Darrell!! Now, the reviews word limit is a little pushy. Hopefully I’ve reached my 25 word minimum. Thanks and have a safe day. word limit is a little pushy. Hopefully I’ve reached my 25 word minimum. Thanks and have a safe day. More
by Drewsipad2
Employees Worked With
July 13, 2020
It worked out very well it was a good experience I have always had my car serviced there and has always been good I am satisfied always had my car serviced there and has always been good I am satisfied More
by tinu.paul
Employees Worked With
July 10, 2020
Mercedes-Benz of Silver Spring is consistently providing excellent services. I would recommend them to anyone owning a Mercedes Benz vehicle. We have two, one sedan E350 and the suv GLK350, that we take to excellent services. I would recommend them to anyone owning a Mercedes Benz vehicle. We have two, one sedan E350 and the suv GLK350, that we take to this dealer. More
by moeisd
Employees Worked With
Michael Dowling
June 19, 2020
Robert has good customer relationship. Business oriented, handle customers with respect and politely. The company is blessed to have such a staff member in your group. I don’t mind coming back with my future handle customers with respect and politely. The company is blessed to have such a staff member in your group. I don’t mind coming back with my future needs for my car. More
by ceciliaopoku43
Employees Worked With
June 12, 2020
Thank you very much Mike for the service. My car is running good now. I like to bring my car to Silver Spring service dealer for maintenance. running good now. I like to bring my car to Silver Spring service dealer for maintenance. More
by Ruth Pino
Employees Worked With
Michael Dowling
June 03, 2020
Unfortunately cannot be trusted for service. Unable to Unfortunately cannot be trusted for service. Unable to properly diagnose the problem first time around. Unwilling to make it right the second time Unfortunately cannot be trusted for service. Unable to properly diagnose the problem first time around. Unwilling to make it right the second time around. Will never work with this dealership again! More
by sebmathews
Employees Worked With
Christian Gonzalez
May 21, 2020
Very professional and friendly service . My vehicle service was completed at the promised time. The loaner car was ready for me to drive out with no wait at all. I was very happy service was completed at the promised time. The loaner car was ready for me to drive out with no wait at all. I was very happy More
by Banglish
Employees Worked With
