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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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335 Reviews of Mercedes-Benz of Silver Spring - Service Center
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September 04, 2020
I was so please with all stuff Darrell was amazing super responsive , friendly and knowledgeable. it was fast and quick too ,I will go back. super responsive , friendly and knowledgeable. it was fast and quick too ,I will go back. More
by Maryam
Employees Worked With
September 03, 2020
Everyone and Everything was Great ! Mike D was there to great me and set me up for service. Done in 1 1/2 hours. Job well done. Car washed and clean. great me and set me up for service. Done in 1 1/2 hours. Job well done. Car washed and clean. More
by Warrensollod
August 22, 2020
Great service from the reception desk to the Service department! My service representative, Darrell Fenton, made sure that my maintenance visit was everything it was supposed to be. Thank you Darrell an department! My service representative, Darrell Fenton, made sure that my maintenance visit was everything it was supposed to be. Thank you Darrell and thank you Mercedes-Benz of Silver Spring!!! More
by Angela705
Employees Worked With
August 18, 2020
Diagnosis technicians are the worst here. Had my car diagnosed ,fixed ,felt same issue ,rediagnosed ,different problem. Thousands waisted on wrong issue. Technicians seem to do the bear minimum when loo diagnosed ,fixed ,felt same issue ,rediagnosed ,different problem. Thousands waisted on wrong issue. Technicians seem to do the bear minimum when looking over cars. More
by Marlonbruff
Employees Worked With
August 14, 2020
I've received service, over the years, on two AMG SUVs. The facilities are always clean, the services reps are always professional and the technicians have kept my SUVs in top condition. If you have your v The facilities are always clean, the services reps are always professional and the technicians have kept my SUVs in top condition. If you have your vehicle serviced here ask to see the area where the technicians work, It's very impressive. BTW, the technicians are equally impressive and professional. More
by MarkJaey
Employees Worked With
August 12, 2020
Excellent professionalism, everybody of Herb Gordon's Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. More
by roscoe.roscoe.ferguson1@verizon.net
July 28, 2020
Disappointing Service with Mike Dowling For 15 years, I received impeccable quality service from MB of Silver Spring. In November 2019, this changed when I was assigned to Mike Dowling. Repa For 15 years, I received impeccable quality service from MB of Silver Spring. In November 2019, this changed when I was assigned to Mike Dowling. Repairs I made in November 2019 at MB of Silver Spring had to be re-repaired and correctly fixed at a different MB service shop. Repairs I requested and paid for in June 2020, again, were not properly addressed. In fact, when I picked up my vehicle, the same warning messages appeared on my dashboard and I had not even left the service pick-up lane. The washer bottle, pump, and grommet were also not repaired correctly, the leaks persisted. Again, I had to have the repairs re-done at a different MB service shop. All of this required more of my money and more of my time. To add insult to injury, I have not received a return phone call from Mike Dowling although I left voice mail and text messages requesting to talk. I have all of the service documentation and receipts. My 15-year streak of impeccable quality service has come to an end. Correct repairs with peace of mind, follow through and assurance that repairs are correctly addressed have been absent and lacking since November 2019. I am disappointed with the service I have received when my car has been in the hands of Mike Dowling. More
by MC
Employees Worked With
Michael Dowling
July 25, 2020
Great coordination so little downtime waiting. Convenient late afternoon hours so able to get vehicle after work. Tom Rodkey is an awesome service manager and Christian and Mike very capable late afternoon hours so able to get vehicle after work. Tom Rodkey is an awesome service manager and Christian and Mike very capable More
by Dr Bob
July 16, 2020
Great work without drama. Thks Darrell!! Now, the reviews word limit is a little pushy. Hopefully I’ve reached my 25 word minimum. Thanks and have a safe day. word limit is a little pushy. Hopefully I’ve reached my 25 word minimum. Thanks and have a safe day. More
by Drewsipad2
Employees Worked With
July 13, 2020
It worked out very well it was a good experience I have always had my car serviced there and has always been good I am satisfied always had my car serviced there and has always been good I am satisfied More
by tinu.paul
Employees Worked With
