Mercedes-Benz of Silver Spring - Service Center

Everything was perfect except the car wash it was certainly done hastily. I waited for my car to be finished my car was ready but either had not been dried off or had not been washed either way it wa certainly done hastily. I waited for my car to be finished my car was ready but either had not been dried off or had not been washed either way it was a rush job. More

Christian my service adviser was very professional, courteous and competent. When I arrived, the staff met me and directed me to my adviser. I was given a loaner and it was clean and I returned it acc courteous and competent. When I arrived, the staff met me and directed me to my adviser. I was given a loaner and it was clean and I returned it according to their requirements. My car was ready the same day . Again, I appreciated the service. Hats off to Christian! More

Professional service from check in to completion of service. My advisor, Darrell Fenton addressed my concerns about my battery light and tire pressure. The waiting room was very clean and comfortable service. My advisor, Darrell Fenton addressed my concerns about my battery light and tire pressure. The waiting room was very clean and comfortable. I was even able to charge my cellphone while waiting for car service to be completed. More

Made my visit both seamless and painless. Great communication by Mike. He even tried to accommodate my request for a vehicle that I was interested in purchasing. communication by Mike. He even tried to accommodate my request for a vehicle that I was interested in purchasing. More

Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like seeing an old friend than a hassle that car dealerships can so often be. These people are the best! More

We have found Mercedes Benz of silver spring has consistently provided us with excellent services and friendly environment as well as friendly personnel and a great loaner car program. consistently provided us with excellent services and friendly environment as well as friendly personnel and a great loaner car program. More

Exceptional service and consistent customer service each and every time. Robert Marr is an outstanding manager that is quick to red to each and every detail and every time. Robert Marr is an outstanding manager that is quick to red to each and every detail More

Happy with the service done on my vehicles. As a person whom worked on cars before, I couldn’t figure the problems with my SUV. But going to the Mercedes Dealership of Silver Spring, the technician quickly whom worked on cars before, I couldn’t figure the problems with my SUV. But going to the Mercedes Dealership of Silver Spring, the technician quickly figure the issues and fixed it on the same day. In addition, my service department representative (Michael Dowling) did an excellent job for communicating and keeping me informed. More

Well I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted through no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted throughout the entire purchasing process. He was so patient and understanding when I asked a million questions. This really made me smile and I felt like I was in the right dealership. The experience only became better from that point forward. When I went In for a service request, Darrell in the service department went above and beyond to make my first service on my new car a real pleasure. The Mercedees experience started from the time I entered the dealership doors until I left with my car shining bright from the fresh car wash as well. I don’t think I’ll purchase no other car brand from this point on. This was awesome 😎. Keep me updated guys ... I’ll be upgrading soon. Thanks for everything. Ms.L.Simpson, More

Mercedes Benz Silver Spring offers excellent service. They are very accommodating and keep me posted throughout the day with the status of my vehicle. Scheduling is easy as well. When I choose to wait f They are very accommodating and keep me posted throughout the day with the status of my vehicle. Scheduling is easy as well. When I choose to wait for my vehicle, the lounge is clean and inviting. I highly recommend them. More