Mercedes-Benz of Silver Spring - Service Center

Tom super awesome and extremely knowledgeable about the Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easl Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easley) informed me that the service manager Tom would test drive my vehicle to ensure the brakes were properly functional. During the test drive Tom advised me that he was going to test the ABS in my vehicle. He was extremely knowledgeable about the Mercedes Benz product and shared a lot of insight on my vehicle. He also went a step further upon our return to the dealership to look up and explain all the services that were performed on my vehicle prior to my ownership which was January 25, 2021. I definitely feel comfortable in knowing that when I come to Mercedes Benz of SilverSpring all of my services and sales needs will be meet. Thanks again Tom you rocked! 😉. Juan thanks for your excellent customer service also! More

Great service and customer experience as always!! Robert Marr is awesome!!! He got me in quickly so that I could take advantage of a rebate and I know that the work is oc the upmost quality!!! Marr is awesome!!! He got me in quickly so that I could take advantage of a rebate and I know that the work is oc the upmost quality!!! More

I have bought two cars from this dealership and have both cars serviced there. I am very pleased with their service and efficiency. I would highly recommend them. cars serviced there. I am very pleased with their service and efficiency. I would highly recommend them. More

Mercedes Benz of Silver Spring is the best dealership and service in the Maryland silver spring area and is easy to access using the Inter county connector highway service in the Maryland silver spring area and is easy to access using the Inter county connector highway More

Superior Customer service and knowledge on the recall sent by MBUSA in reference to my GLC 43 coupe 2020 steering column ! Safety first always thanks!! sent by MBUSA in reference to my GLC 43 coupe 2020 steering column ! Safety first always thanks!! More

Excellent service and a very well done job. I have no hesitation about bringing my car for service to this dealership. They are wonderful. We have used them for over 10 years. hesitation about bringing my car for service to this dealership. They are wonderful. We have used them for over 10 years. More

Excellent service by Robert Marr. Although no appointment as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. More

Disappointed that even though my car is still under warranty I am no longer able to get a loaner car for servicing. Loaners for only 2014 and later models. warranty I am no longer able to get a loaner car for servicing. Loaners for only 2014 and later models. More

Excellent Mercedes-Benz dealership and service department. State-if-the-art facility that is consistent with the brand. Five-Star service facility and service department. department. State-if-the-art facility that is consistent with the brand. Five-Star service facility and service department. More