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Mercedes-Benz of Silver Spring - Service Center
Silver Spring, MD
330 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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330 Reviews of Mercedes-Benz of Silver Spring - Service Center
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December 23, 2020
Excellent service by Robert Marr. Although no appointment as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. More
by Akn
December 08, 2020
Disappointed that even though my car is still under warranty I am no longer able to get a loaner car for servicing. Loaners for only 2014 and later models. warranty I am no longer able to get a loaner car for servicing. Loaners for only 2014 and later models. More
by ggginger
December 05, 2020
Excellent Mercedes-Benz dealership and service department. State-if-the-art facility that is consistent with the brand. Five-Star service facility and service department. department. State-if-the-art facility that is consistent with the brand. Five-Star service facility and service department. More
by wem777
Employees Worked With
Michael Dowling
December 03, 2020
The service representative (Darrell Fenton) that assisted me during my appointment was excellent!! He provided constant communication regarding my vehicle throughout the appointment, and clearly explained th me during my appointment was excellent!! He provided constant communication regarding my vehicle throughout the appointment, and clearly explained the recommendations. More
by ana.davis0521
Employees Worked With
December 02, 2020
Top of the line customer service and professionalism. The work was performed in a timely manner and everything was done as promised. Highly recommend Mercedes Benz of Silver Spring work was performed in a timely manner and everything was done as promised. Highly recommend Mercedes Benz of Silver Spring More
by Amazon
November 23, 2020
Everything was perfect except the car wash it was certainly done hastily. I waited for my car to be finished my car was ready but either had not been dried off or had not been washed either way it wa certainly done hastily. I waited for my car to be finished my car was ready but either had not been dried off or had not been washed either way it was a rush job. More
by jgsuperg
Employees Worked With
Christian Gonzalez, Frank Fowler
November 18, 2020
Christian my service adviser was very professional, courteous and competent. When I arrived, the staff met me and directed me to my adviser. I was given a loaner and it was clean and I returned it acc courteous and competent. When I arrived, the staff met me and directed me to my adviser. I was given a loaner and it was clean and I returned it according to their requirements. My car was ready the same day . Again, I appreciated the service. Hats off to Christian! More
by Dr.William E.Kelly
Employees Worked With
Christian Gonzalez
November 14, 2020
Professional service from check in to completion of service. My advisor, Darrell Fenton addressed my concerns about my battery light and tire pressure. The waiting room was very clean and comfortable service. My advisor, Darrell Fenton addressed my concerns about my battery light and tire pressure. The waiting room was very clean and comfortable. I was even able to charge my cellphone while waiting for car service to be completed. More
by MarjorieandCalvin2@aol.com
Employees Worked With
Other Employees :
Person who checked me in I did not get his name
November 10, 2020
Made my visit both seamless and painless. Great communication by Mike. He even tried to accommodate my request for a vehicle that I was interested in purchasing. communication by Mike. He even tried to accommodate my request for a vehicle that I was interested in purchasing. More
by Devon9832
Employees Worked With
Michael Dowling
November 05, 2020
Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like seeing an old friend than a hassle that car dealerships can so often be. These people are the best! More
by LevelHeader
Employees Worked With
