Mercedes-Benz of Silver Spring - Service Center

The repair was on time and my agent Darrel was very professional and helpful, I will recommend this dealership to anyone. professional and helpful, I will recommend this dealership to anyone. More

Everyone at this dealership has been professional and courteous every time I’ve been there. I would recommend them to anyone interested in purchasing a vehicle there. courteous every time I’ve been there. I would recommend them to anyone interested in purchasing a vehicle there. More

Great and fast service. They accommodate client easily and one staff, Robert really helps me a lot. They accommodate client easily and one staff, Robert really helps me a lot. More

Ms. Williams is a breath of fresh air to the dealership, super friendly, underhand I always felt like she was not pushing extras that I did not need. Williams is a breath of fresh air to the dealership, super friendly, underhand I always felt like she was not pushing extras that I did not need. More

I had one of the best experience with your salesman Edward Moore at your dealership. Will tell all my friends what a good experience i had with him and the dealership. Edward Moore at your dealership. Will tell all my friends what a good experience i had with him and the dealership. More

I believe there should be a receptionist available for check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my lo check in. As a first time customer at this location, I had no idea who my service advisor was, where he was located or anything. When returning my loaner, I had no idea of where to go to pick up my vehicle, nor was there anyone there to direct me. The dealership was clean and presentable, however that was one of my reservations; not knowing where to go with no direction. More

Kristina Williams was extremely helpful in assisting with the servicing and repair process of my vehicle! She is approachable, knowledgeable, and was able to deliver a rememberable customer experience. It is the servicing and repair process of my vehicle! She is approachable, knowledgeable, and was able to deliver a rememberable customer experience. It is clear from first contact that she has the customer’s best interest in mind. Thanks for everything Kristina!!! More

I would like to say kudos to my service rep Christina. She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( th She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( the repair work has always been good) and she made all the difference. She took her time, addressed all of my concerns and got the work done and me back on the road seeing my veterinary patients! Her customer service was outstanding, and for someone who was ready to go to another dealer out of frustration, she made all the difference and I feel like this can be the dealership for me. Many thanks Christina and for all those I don’t get to meet behind the scenes. Keep up the good work!!! More

My service adviser went about and beyond to accommodate me without an appointment. He understood my situation and he was very helpful me without an appointment. He understood my situation and he was very helpful More

Very efficient and clean phone communication needs a lot of work service is good 👍 thx of work service is good 👍 thx More