Mercedes-Benz of Silver Spring

ROBERT FIX.........thank you soooo much! My wife and I sincerely appreciate your knowledge, assistance, patience and friendliness during our visit/purchase this past Saturday. It's easy to see.....when y sincerely appreciate your knowledge, assistance, patience and friendliness during our visit/purchase this past Saturday. It's easy to see.....when you sell quality, you act quality, and you make others feel like quality. So far, totally pleased with the purchase of our E-Class Mercedes. Look forward to seeing you soon for the purchase of the GLK Class. As far as the dealer and other staff involved, second to none! Special thanks to the detailing staff who left our car like new! Daniel & Veronica L. More

The quickest trip I have ever been to a dealership! Part of the reason I hate buying new cars is the lengthy process that you are there, but they were extremely attentive and efficient, and considerate of m of the reason I hate buying new cars is the lengthy process that you are there, but they were extremely attentive and efficient, and considerate of my time. They were extremely friendly and informative; they gave me a few options that could work for me. I had been a Lexus owner for 8 years, and now I have officially transformed over to a Mercedes owner and will not look back. My mother is buying a new car within the month, and I'll be sure to bring her to this dealership and have her work with the same people that helped me with my new E-class coupe. More

Salesman was easy to deal with. Very little haggling over price. Very responsive to needs. I didnt have a lot of time and sales was completed quickjly and effciently. over price. Very responsive to needs. I didnt have a lot of time and sales was completed quickjly and effciently. More

RobertFix did a tremendous job. I cannot thank him enough for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfi for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfied customer. More

The 2012 that I purchased had mechanical problem from day two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" light to come on while driving. The part is not available in the USA and is on backorder in Germany (Don't think it is available there either). This not the usual experience with this dealer. I have purchased a total of three new vehicles and this is the first one that I had a problem with from the start. Hopefully the new part will correct the situation and not have anymore problems. Even though I had the problem would still recommend this dealership to friends. More

Mike is an excellent salesman. He was curtious and knowledgeable and he was very patient with us. He did not pressure us to buy a car but when we did he helped us set up both phone and navigation. Mik knowledgeable and he was very patient with us. He did not pressure us to buy a car but when we did he helped us set up both phone and navigation. Mike also followed up with us several times to ask how things were going. I would highly recommend him. More

My experience at Mercedes-Benz of Silver Spring was excellent. The sales staff was respectful, straight forward, and made me feel they were looking out for my best interest. The transaction was swif excellent. The sales staff was respectful, straight forward, and made me feel they were looking out for my best interest. The transaction was swift without feeling rushed or missing any details. My wife and I feel this was the best car buying experience we have had, and we have had quite a few. I would recommend this dealership to friend and family if they are looking for a no pressure, straight forward car buying experience. More

Genuine Interest And Care For Their Clients! I have Genuine Interest And Care For Their Clients! I have been looking to purchase a car for the last three months with one horrible experience after the Genuine Interest And Care For Their Clients! I have been looking to purchase a car for the last three months with one horrible experience after the next with unprofessional, pushy and condescending salesmen. I made a call to the Mercedes Benz of Silver Springs and spoke with Matt Dolesh over the phone telling him exactly what I was looking for and telling him I just wanted facts and no salesman pitches. He was kind, HONEST and genuinely cared. I was not planning on purchasing the car the same day but the process was so stress-free and NOT PUSHY or uncomfortable that I just purchased a brand new Mercedes on the spot. Steve, the manager was funny and insightful. Both Steve and Matt made me laugh through the entire process... Thank you very much guys. If you'd like to purchase a car from someone who can answer all your questions and treat you like a real person... Call Matt, he was amazing. More

We have bought 3 cars now from this dealership and it's by far the best in customer service and car service! All are very friendly and have had no issues with my Cars that have not been addressed or fi by far the best in customer service and car service! All are very friendly and have had no issues with my Cars that have not been addressed or fixed. Top notch More