Mercedes-Benz of Silver Spring

We had a wonderful sales experience today with Mr. Delgado at this dealership. He was very responsive and upfront with all the cost that would incur in our purchase. I highly recommend him and the dea Delgado at this dealership. He was very responsive and upfront with all the cost that would incur in our purchase. I highly recommend him and the dealership especially if they have deals on this vehicle. More

The sales person was very helpful and pleasure to deal with. he explained us about the car and went over the important stuff. The dealership should include 2 years complimentary service specially to the c with. he explained us about the car and went over the important stuff. The dealership should include 2 years complimentary service specially to the customers who drive over an hour to buy the car to this dealership. More

This dealership is great and working with Pedro Delgado was very easy. He was extremely attentive, highly knowledgeable, very up front about cost and services and gave me a great deal on my new E550 coupe. was very easy. He was extremely attentive, highly knowledgeable, very up front about cost and services and gave me a great deal on my new E550 coupe. I had been working with several other dealers and Pedro was by far the best (it wasn't even close). He did not pressure me into anything and he had top notch knowledge about the car which I cannot say about some of his competition. He even spent extra time with me after my purchase so that I understood all of the extra details related to the car and its various electronics. I would highly recommend Pedro to others looking for a new Mercedes. The only negative I have about the dealership is that their financing group is a little pushy (although this is probably universal) but other than that I had a great experience. More

After emails and phone calls we got the repeat customer deal as promised. We were very satisfied with our salesman and would consider going back in a few years to purchase another vehicle. The staff was ju deal as promised. We were very satisfied with our salesman and would consider going back in a few years to purchase another vehicle. The staff was just as friendly as the salerep and they made us feel welcomed. Great job HG, keep up the good work. More

My experience at Herb Gordon Mercedes was exceptional!!! Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell me the car(I was in the market to buy a BMW) along with any options available,explained the saftey features of my C300 and answered all my questions and concerns. Mr. Minerve made sure that I purchased the car that "I Wanted" and not something that was being pushed on me as the "other dealership" tried to do. I left Herb Gordon Mercedes with a beautiful car, great price and the greatest car buying experience ever.....Thank you Mr. Minerve and Herb Gordon Mercedes. More

The professionalism at this dealership is top notch!!! My questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance away but worth every minute of the drive. I will highly recommend Herb Gordon and their friendly staff to everyone I know who is interested in a new vehicle. Phyllis Del Pilar More

Just bought a 2010 C63 AMG and I believe I got a very good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned over two months. He never put any pressure on me to buy, and was very instrumental in assisting me in researching information about the car. He kept communicating with me by e-mial until I was convinced that I am ready to make the final decision. It was a tough decision since I was split between teh 2010 BMW M3 and teh C63 AMG. This is my second car from Herb Gordon in Silver Spring, first being a 2007 GL450. Overall, I would give them perfect score for sales. However, my experience witheir service has not been good. They scrwewed up my GL 450 on the first service schedule and they hardly acknowledge it until R&H provided a copy of their service report to show what was wrong. Still they never called me to apologize or offer any concessions. More

the dealership is a top quality operation from top tio bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased 3 s models and at least5 e models as well as 1 sl(in 1973)from this dealership.if i did not trust the dealership,my salesperson and my service writter i would not have continued to buy there. More

I have bought numerous cars at this dealership, I have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or ser visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if I could have gotten a better price anywhere else, but nothing compares to how I was treated at Herb Gordon Mercedes Benz. The manager and staff approach me to shake hands and make sure that I was treated good. I don't think I could get used to anything less, since I bought my first 190E many years ago, and of course the mercedes is my favorite car. I purchased a new E350 and am totally satisfied. The purchase process was as effortless as anything I've e ever experienced (even in past with Herb Gordan). After approximatley 16 years and 4 cars purchased, I can never see me going anywhere else! Keep up the good work. I must say you have come a long way in customer service 100%. I lived in Pennsylvania, However, I can to Herb Gordon for a Mercedes Benz. More

My husband and I have bought numerous cars at this dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sal dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if we could have gotten a better price anywhere else, but nothing compares to how we are treated at Herb Gordon Mercedes Benz. The manager remembers our faces and always comes over to shake hands and make sure we are treated good, which we always are. The service team treats us like royalty, I don't think I could get used to anything less, since we bought our first 190E many years ago, and of course the mercedes is our favorite car. We just purchased a new ML350 and are totally satisfied. The purchase process is as effortless as anything we've ever experienced. After approximatley 20 years and 5 cars purchased, we can never see ourselves going anywhere else! Keep up the good work. More