Mercedes-Benz of Silver Spring | Page 184

Great service and great people. I look forward to working with them again in the future! We told them what we were looking for and they took the time to find the vehicle that fit our needs. It was a working with them again in the future! We told them what we were looking for and they took the time to find the vehicle that fit our needs. It was a great experience!! T. Moore More

I had visited two other dealerships .One was Ellicott City , Maryland .I had been so disappointed from that experience that I walked out of the dealership on Route 40 Ellicott City ,Maryland . I had City , Maryland .I had been so disappointed from that experience that I walked out of the dealership on Route 40 Ellicott City ,Maryland . I had visited this dealship on the way home from work. I was pleasantly surprised with the warm greeting from everyone . I also had gone to the dealership on Route 113 in Salisbury,MD. and was also greeted with warmth , but not like Briggs Chaney in Silverspring .I was called by the sales person and he left a message (" if I had made up my mind ( no pressure) I had previously explained that I was shopping -looking for a good buy .I called the Sales Rep and left a message at the Silverspring dealership. He had left a pleasant experience .I returned . All the sales personnel were pleasant assuring that I was comfortable . I was shown the colors that I had asked to see. My purchase was painless. I didnt have to wear temp(paper) tags.I drove away and was told that my old vehicle was ok until Icould later return with a second driver .Even though I had purchase the lower priced Mercedes they treated as though I had purchased the most expensive vehicle on the lot . More

Russ the rookie, will be a great asset to MB. We felt he took care of every detail of our car purchase. Ray, the GM is wonderful. He made the car buying experience pleasurable. Hopefully, this car will las took care of every detail of our car purchase. Ray, the GM is wonderful. He made the car buying experience pleasurable. Hopefully, this car will last a lifetime, if not we would definately go back to Mile one in Silver Spring again. More

The buying experience was very professional and well worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs. More

Problems were solved and I was treated fairly and with respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I can’t tell you how pleased I am and what a great dealership to work with. More

This is by far the most professional, friendliest and courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover w courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover would fit in our garage. Wow!!!! More

Lovence provided excellent customer service and I am very happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership More

Recently I purchased the E550 from Mercedes of Silver Recently I purchased the E550 from Mercedes of Silver Spring. Our salesperson was Kumar Maloney. What a great experience! The car is technolog Recently I purchased the E550 from Mercedes of Silver Spring. Our salesperson was Kumar Maloney. What a great experience! The car is technologically advanced from what I'm accustomed too but Kumar gave us lessions both before & after the purchase. There was no "hard sale" on his part & he let us proceed at our own pace. He knows his product! He was very professional & friendly. We like the car & we liked the buying experience. Thanks Kumar for all your help. More

Mr. Lovence is a true professional with high ethics and a genuine concern for the client. MB of Silver Spring is our dealership for life. genuine concern for the client. MB of Silver Spring is our dealership for life. More

We purchased a new 2011 C300 from Len Logue and Herb Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was to either purchase a vehicle in Germany or stateside and one of the key concerns was the navigational system. Len Logue and his team assured us that to use the navigational system in Europe was just a simple programming change with the European mapping DVD. After arriving in Stuttgart we were told by MB that the US navigational system was not compatible with the European model and that if we wanted to use the built-in system we would have to purchase a European head unit which would cost about $3000, give or take a few Euros. The email threads are farcical for a dealership who should know their product. I'm extremely disappointed and would be willing to share the email threads between myself and Herb Gordon staff and Len Logue with anyone interested in more details. I cannot recommend this dealership and will not use them when she returns stateside. Bottom line, I'm now visiting Germany and am researching purchasing a portable navi device for our high end vehicle with a $3000 unusable option. Thanks Herb Gordon More