Mercedes-Benz of Silver Spring

I am very pleased with the level of friendliness and service at this MB dealership, and especially the sales person I worked with, Marcelo Via. They gave me a very good price for the pre-owned certified service at this MB dealership, and especially the sales person I worked with, Marcelo Via. They gave me a very good price for the pre-owned certified that I bought from them, and they also made sure to detail the car with care until it looked excellent. I originally went to this dealership because they had exactly the car I was looking for. This dealership is in a different state from where I live, which obviously does not make things so straight forward as they could be. However, I have to say that I am very pleased with the entire process and I would buy another car from them again! More

Ray and Marcelo stayed with us for hours to help us make the right decision. We got a great deal on our old Mercedes and they didn't even see it. They took their time in giving us options and helped us pick the right decision. We got a great deal on our old Mercedes and they didn't even see it. They took their time in giving us options and helped us pick the car that was right for a family with two small boys. When we finally got the keys Ray and Marcelo together spend another 2 hours explaining in detail all the functions that these intelligent cars have today! Marcelo set up the bluetooth adaptability, seat memory...and just about everything else. If you're in the DC metro area and looking for a MErcedes the Go to this DEALER. Fantastic service! More

Second car purchase from Herb Gordon Auto Group. Very professional & non-pressure sales/financing team. Worked with us to reach target monthly payment amount. Found the car we were looking for and left d professional & non-pressure sales/financing team. Worked with us to reach target monthly payment amount. Found the car we were looking for and left dealership feeling like we had made the right decision. Absolutely no buyers remorse. More

The dealership demonstrated exceptional customer service; everyone was very friendly. The sales representative that I worked with, Pedro Delgado, was outstanding and provided excellent customer service. T everyone was very friendly. The sales representative that I worked with, Pedro Delgado, was outstanding and provided excellent customer service. The price was great and they were willing to beat out pricing offered by the competing dealerships. Overall I would highly reccommend this dealership and it was a pleasurable experience. More

This was the most positive car buying experience I've ever had - and I've purchased vehicles at MB, Audi, and BMW dealerships in the past, so it's not just the type of dealership that's influencing this ever had - and I've purchased vehicles at MB, Audi, and BMW dealerships in the past, so it's not just the type of dealership that's influencing this opinion. Pedro was prompt, responsive, thorough, and knowledgeable. The rest of team I interacted with (Aida and Hamed in Finance) were wonderful as well. This was an out-of-state internet purchase for me; the entire process was completed with less than 2 hrs time commitment. I would definitely recommend the dealership - and Pedro - to anyone interested in a great deal and great service. More

I had a great experience working with Mr. Minerve... he really made me comfortable with the whole process. I would recommend him to my friends and family. The dealership should really value a sales consu really made me comfortable with the whole process. I would recommend him to my friends and family. The dealership should really value a sales consultant of his caliber. He was a true professional! More

Very nice buying experience, enjoyed working with Julian. Everyone from the sales mans to the manager and financing was very professional and made for an easy transaction. We were very time constrained and Everyone from the sales mans to the manager and financing was very professional and made for an easy transaction. We were very time constrained and everyone made an issue to get us out quickly. Dealership was also very clean. More

I just purchased my third car from Herb Gordon Mercedes, the second with Jonathan Logue. Each time, the sales and finance department has been excellent and we are treated with the utmost respect and apprec the second with Jonathan Logue. Each time, the sales and finance department has been excellent and we are treated with the utmost respect and appreciation. They are always very patient while we look around. They are looking for customers for life, no just a quick sale. I highly recommend them. More

I knew what car I wanted and its purpose was to provide transportation each week for my daily commute to the DC Metropolitan area. Since I live in Texas, I needed a speedy transaction that could be handle transportation each week for my daily commute to the DC Metropolitan area. Since I live in Texas, I needed a speedy transaction that could be handled remotely. Julian was very co-operative and responsive in providing answers to my questions. After several telephone calls and a number of emails, I was able to go into the dealership and close the deal in 15 minutes (note, I had already driven the car that I wanted at a dealership in Texas where I am a resident). He sent all of the paperwork to Texas and we handled the transaction remotely. The car was ready on the day and time that I indicated for pickup and once again we finalized the transaction quickly. This is exactly what I wanted to accomplish. Thank you. (my only omission was not spending more time to explore on pickup the car, but will go back at a future date for instruction if necesary) More

My experience buying a car this time around was easy and not intimidating in the least. I was treated with respect and did not feel taken advantage of. Working with Jonathan Logue i felt no pressure. He ke not intimidating in the least. I was treated with respect and did not feel taken advantage of. Working with Jonathan Logue i felt no pressure. He kept in contact with me while my my car was being built and was always available to answer any questions i had. I love my new GL! More