Mercedes-Benz of Silver Spring

Julian was an absolute pleasure to work with. He is not "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership its "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership itself is a beautiful brand-new facility. Russell Marelli Annapolis, MD More

I was going to purchase 2 Mercedes or 2 BMWs. Hands-down, Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional a Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional and unknowledgeable. One lady in Rockville, MD accused me of being a dealer or broker because I wanted to purchase 2 cars and could not get me a quote for two days. Russell BMW was worse. Sales lady announced that she knew nothing and was in Restaurant business two weeks ago. She kept jumping from car to car to figure out what the car was. I asked here what the gas milage was and she said, "I do not know. Is there one of those labels on the window? Can you look?" I said, "No, I can not look. I am driving". I asked her what programs is BMW offering for purchases and she said, "Um, I know they will fix the car if it breaks before 40 no 50 no 40 thousand miles." I said, "Did you understand the question?" The sales manager was just as bad. He called me (after I called the owner) to say he would drive the cars to us and personally deal with us. I told him this afternoon would be great and told him I would call him back in an hour or two. So I cleared my schedule. I called him two hours later and he said, "I can not come to you because I have a kids birthday party to go to". Never heard from him again. I can go on forever about all the BMW dealerships I dealt with. Buy the way, that sales lady at Russell lost our information and called us 2 minutes after leaving the parking lot saying "The sales manager deleted what you wanted...what did you want again?" WHY I PURCHASED TWO MERCEDES E550s FROM MERCEDES OF SILVER SPRING! First, the staff greeted me at the door and said hello! In fact, every and I mean every employee stopped and introduced themselves to me as they past. Yes, even the detail guy and the runners who pick up and deliver cars. I test drove different Mercedes for about 4 hours on Saturday. I called Jonathan Logue Saturday night and told him we would be by Sunday to test others. He said that the Sales Manager would personally attend to us as it was his day off. Sunday we walked in and who was at the door waiting for us on his day off (appropriately dressed) yes, Jonathan Logue. He came in on his day off. I must have drove him nuts trying different cars and asking many questions. Monday we came back in and purchase two Mercedes E550s. I said to him, "I will have to come back to pick up my old Volvo". He said, "Not to worry, I will have it placed on a flat bed truck and have it delivered to your home or office". Steve Gluck was just as professional. Jonathan went through a detailed lesson on the cars. He even took our cell phones and synced them with the car including contacts. If you want a tremendous purchasing experience go see Mercedes of Silver Spring! More

The overall experience was AWESOME! This top notch dealership provides quality service towards meeting and exceeding the expectations of their customers. Hamed & Lovence perform they jobs with integri dealership provides quality service towards meeting and exceeding the expectations of their customers. Hamed & Lovence perform they jobs with integrity, and treat customers with respect. Thank you!! More

Pedro was super helpful in helping me choose a car for my girlfriend. He was prompt in getting me a sales quote for the vehicle of our choice. We were stuck at whether we should buy or lease, but Pedro gave girlfriend. He was prompt in getting me a sales quote for the vehicle of our choice. We were stuck at whether we should buy or lease, but Pedro gave us sound advice and helped us in making the decision that best fit out situation. I will definately be back to purchase again from Pedro. More

Ray and Lovence worked with me to ensure all my questions and needs were met. They were always professional and courteous. Additionally, they spent time with me to answer all my questions and put my mind and needs were met. They were always professional and courteous. Additionally, they spent time with me to answer all my questions and put my mind at ease. In the end, I ordered a new 2011 E350 4MATIC. They stayed in touch with me constantly and provided updates each step of the way. Lovence spent over 2 hours with me when I came to pick up my vehicle. All my systems were set up properly and he allowed me to drive around for a few minutes to feel comfortable under the wheel of my new car. Thank you! More

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team. Hallelujah! More

A 20 year BMW owner that decided on trying a Mercedes. Jonathan managed to make the transition exciting. He is a professional in every way. He patiently took a major amount of his time in order to introdu Jonathan managed to make the transition exciting. He is a professional in every way. He patiently took a major amount of his time in order to introduce me to the various Mercedes product lines. I was definitely pleased with his presentation. Will definitely recommend him to my friends. Lou Iaquinta Lou@ikorealestate.com More

What can I say, but "fantastic" when it comes to the salesmanship, expertise, and special character of Julian Chan. This is our third car purchase from the Silver Springs branch and each time Ju to the salesmanship, expertise, and special character of Julian Chan. This is our third car purchase from the Silver Springs branch and each time Julian has displayed the same rare qualities that a customer wishes to find in a sales rep when buying a car. We would have no hesitation in returning to Herb Gordon as long as we can be assured that salesman like Julian are there. Julian is truly an great asset to this company. Mr. and Mrs. Percy Sallee Burtonsville, MD More

Salesman was very informative of the vehicle we were to purchase. Customer service was awesome!! Dealership will definitely be recommended. Had to go back to get phone programmed to car and had great cu purchase. Customer service was awesome!! Dealership will definitely be recommended. Had to go back to get phone programmed to car and had great customer service once again. Will be returning to have a driver side mirror to be repaired by the dealership. More

Darrell was friendly,professional and very thorough. Being that I haven't purchased a car for almost 11 years, he ensured that I had clear understanding of everything that I needed to know about the fun Being that I haven't purchased a car for almost 11 years, he ensured that I had clear understanding of everything that I needed to know about the functionality of my new ML350. As a result of the service that Darrell provided, Mercedes-Benz of Silver Spring has a promoter of your services. Also, I would like to thank Aida, as well. She was pleasant and thorough in explaining the details of the finance documents. My overall experience was great! I love my vehicle! Thank you. More