Mercedes-Benz of Silver Spring

Very Professional and Knowledgeable Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functio Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functionalities of the different packages. She teaches the customer how to operate the car with all the features so the driving can be a excellent experience. More

"Josephine Baker Understands the Art of the Deal" I had just finished viewing the pre-owned vehicles when Josephine happened upon me. She asked if I needed any assistance. I told her I was looking f I had just finished viewing the pre-owned vehicles when Josephine happened upon me. She asked if I needed any assistance. I told her I was looking for a vehicle I had seen online, and needed to know if it was still available for purchase. She invited me inside to inquire. The vehicle was still available, and the reason it had been moved was one of her colleagues was expecting a customer to stop by to look at it. I asked to test drive the car in the meantime which Josephine quickly arranged. Afterwards, I told Josephine the sale was hers if she could close the deal, and did she ever, with know-how, speed, and panache. More

Tony Zelaya of Mercedes Benz Silver Spring is the BEST!!! My husband and i went to get a new vehicle and Tony Zelaya is FANTASTIC! He really knows a quality customer service. He's not your typical sales guy. My husband and i went to get a new vehicle and Tony Zelaya is FANTASTIC! He really knows a quality customer service. He's not your typical sales guy. We highly recommend him! More

Great customer service and very knowledgeable From the time I walked in everyone was courteous and greeted me with a smile. I worked with Darryl and he helped me find everything I wanted and neede From the time I walked in everyone was courteous and greeted me with a smile. I worked with Darryl and he helped me find everything I wanted and needed and made the process an enjoyable one. He has earned a lifetime customer. More

Easy transaction. Sales personnel were very helpful and professional. Were very knowledgeable and friendly. I went in and they were quickly able to find what I wanted. Sales personnel were very helpful and professional. Were very knowledgeable and friendly. I went in and they were quickly able to find what I wanted. More

She is the best in dmv She is the best among them,I walk I and walk around not having mind of buying a car but this lady stood up and spoke to me after all other sales rep l She is the best among them,I walk I and walk around not having mind of buying a car but this lady stood up and spoke to me after all other sales rep look me down and she confuse me to buy a Mercedes Benz that same day More

The experience was professional, timely, knowledgeable I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They find every way to save money while making sure that the vehicle is in tip top performance. In one instance, my tire had a nail in it and my service representative Mr. Jerrod Dunham went over and beyond to find the warranties and send pictures, etc so that in the end I paid NOTHING. NO CHARGE!! With this free of charge service, I was still treated as if I were paying full service and then some. Everyone is wonderful. Mr. Louis Pradel helped me today to identify why my service engine light was on. He found ways to get the best deals while getting my vehicle out of the danger zone (thermostat, brakes, tires, etc. replacements). More

Chris Costlow; A Highly Recommended Service Manager Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because they are professional and know how to treat and handle customers both at the time of purchase and most importantly throughout the post-purchase period, however long that might be. There are many good reasons as to why we have Herb Gordon Mercedes maintaining our cars, but the most important of all is the presence of Mr. Chris Costlow, our Service Team Manager. Chris vast working knowledge, unbiased honest counsels augmented with excellent customer service skills and responsiveness to customer needs are stellar and unparalleled! An absolute pleasure with whom to work. Thank you Chris for going over and above your call of duty, not once or twice but ALWAYS! More

My best experience ever I have really enjoyed this experience, thanks so much to Tony Zelaya from the moment myself and my wife worked into the dealership. Himself and his su I have really enjoyed this experience, thanks so much to Tony Zelaya from the moment myself and my wife worked into the dealership. Himself and his supervisor (Keith) put our need first. I have enjoyed this experience and i'll definitely refer other people. More