Mercedes-Benz of Silver Spring

I had a pleasant experience with the dealership because of the quality level of service from Mr. Minerve. My sales person, Mr. Minerve, was persistent over several months to regularly call me when he thoug of the quality level of service from Mr. Minerve. My sales person, Mr. Minerve, was persistent over several months to regularly call me when he thought they might in stock a vehicle that I might be interested in. After several strikeouts, he contacted me and finally had a vehicle I liked. I also received good service from the dealership though I had to wait several days for final delivery. More

I really was not planning on purchasing a vehicle at the time but wanted to compare the Mercedes to the BMW I was currently leasing. It was time to renew the lease and the service I received at Mercedes Be time but wanted to compare the Mercedes to the BMW I was currently leasing. It was time to renew the lease and the service I received at Mercedes Benz of Silver Spring convinced me to switch. I am pretty brand loyal so this was pretty big for me. I would recommend this dealership and the sales representatives to my colleagues and peers in the future. More

Mercedes Benz of Silver Spring has been great to work with. I purchased a Certified Pre-owned car last September and had such a great experience that I went back and purchased by wife a new C-class. Ou with. I purchased a Certified Pre-owned car last September and had such a great experience that I went back and purchased by wife a new C-class. Our salesperson, Jonathan Logue gave us a great price right from the start and he was very easy to work with. Initially, they didn't have the color that we were looking for and after a diligent search he was able to locate the color and kept me informed of exactly when they were to receive it. Jonathan was great to work with and I highly recommend him to anyone thinking of buying a Mercedes. He's not pushy at all and we felt comfortable with him the whole time. -Frank and Karem More

From the moment I met Darryl on Wednesday, he was nothing but professional, friendly, knowledgeable and attentive to my purchasing needs. Yesterday when I picked up my truck, he sat with me and went through but professional, friendly, knowledgeable and attentive to my purchasing needs. Yesterday when I picked up my truck, he sat with me and went through everything on the vehicle in a timely manner for he knew I was working on time constraints to pick my son up from school. The new facility is quite lovely and I think it will definitely make a better work environment for the employees for the old facility was quite small and cramped. Great job Darryl and thanks for your help. More

Our experience was great. The outstanding service and professionalism of Mr. Minerve throughout the entire process was refreshing and welcomed. We are pleased that we made our vehicle choice and purchas professionalism of Mr. Minerve throughout the entire process was refreshing and welcomed. We are pleased that we made our vehicle choice and purchase from a great sales associate and dealership. We will purchase our next Benz from Mr. Minerve and Mercedes Benz of Silver Spring. More

I walked in this dealship and was greeted with a smile that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minute that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minutes to decide. I felt no pressure. It was his professionalism that made me decide. I had called various Mercedes-Benz dealerships and did not feel any connection, but as soon as I walked in the Briggs Chaney dealership I felt the connection. Celestin was very helpful and overall he felt like family, although I was meeting him for the first time. I will recommend him to anyone who has an interest in purchasing a Mercedes-Benz. This was my 6th time purchasing a vehicle and had never had such great experience. It was efficient, timely and welcoming. Celestin is the kind of person who makes a company profitable. More

My Experience buying my new car At Herb Gordon Mercedes in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was done, everything was taken care of thereafter. My sales representative, Pedro Delgado, kept in constant touch with me througout the process and after. By the time I got there, my paper work was ready and my car was waiting ready for me to pick up. They made the process so easy,fast without stress and it seemed effortless.If that is not excellent customer service I do not know what is. I give herb Gordon Mercedes an A+. More

I contacted the dealership through the dealership website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not on website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not only invited me in to see a car they had in stock but sent a video of the exact car for review. Was a great step and definitely had me interested right away. Kumar was a pleasure to deal with, he was professional, knowledgable and extremely helpful. He didn't preasure me to buy and asked questions to find out my needs. He went above and beyond and ensured I was comfortable with each step in the process. Finance was easy and informative, very willing to make the process smooth and fast. A++, a dealership I will return to for my next car, highly recommended. More

I gave this dealership a top notch rating for several reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My s reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My salesperson Pedro Delgado was simply outstanding! He took his time with me and made sure all my inquiries were addressed and I was completely satisified! Lastly, Pedro did a fantastic job overall, and I would recommend him to anyone looking to have an exceptional buying experience at this dealership! Sincerely, Christopher Stranko, Pittsburgh PA More

Working with Herb Gordon Mercedes Benz was a terrific experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of b experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of buyer I was. I would never hesitate to purchase a car from them... More