Mercedes-Benz of Silver Spring

Julian will take care of it I bought two new cars from Julian. One GLA 250 and one custom ordered E400. Julian treated my wife and I like a true pro from day one. No salesman tri I bought two new cars from Julian. One GLA 250 and one custom ordered E400. Julian treated my wife and I like a true pro from day one. No salesman tricks, no agenda, just good old fair play and getting a good deal for both sides. Julian never backtracked, never tried to change what we agreed on and always made sure we feel welcomed. Julian was our ambassador at the dealership and took care of what we needed. In conjunction with manager of trade in (Elias) and manager of new cars (Kieth), Julian made sure we get a great deal and feel like buyers of high-end cars should. In short, stop your search. Go to Julian, ask him to do what he can for you and you will be treated like you want to be. I was at another dealership, not even close (unless you want to pay more and be greated by a guy in a suit with a less than genuine smile, in which case look elsewhere-with Julian and his team, you get an honest young guy that will get your deal done with a smile and which will be there for you for your next car. More

Excellent My recent experience at Mercedes Benz of Silver Spring was excellent! This was mostly because of Julian. He was attentive, patient and understanding. My recent experience at Mercedes Benz of Silver Spring was excellent! This was mostly because of Julian. He was attentive, patient and understanding. Before I even considered purchasing a new vehicle, Julian contacted me and provided me when his contact information for future references; this conversation began my inquiry for a new GLE. As requested, within 20mins I had a listing of vehicles in my email from Julian. Later on that evening my husband had some additional questions, and although it was a little late, Julian was available to speak with him and sent over an additional list of vehicles right away. I anticipated a couple of calls and pressure to buy a vehicle from Julian soon after, however, I received a very different response. He waited for us to reach out to him again, and the rest was history. The day of purchase, my husband and I came in later than we scheduled and Julian advised that he would be there for the rest of the evening for us. We arrived and looked at four vehicles total. When it came down to it, I had to pick between three, which took probably about an hour or more. Julian was patient and pleasant as he answered all of our questions (repeatedly) and allowed us additional time to go back and forth between the cars, which he pulled into the service center for us because it was dark outside. Before making our final decision, we wanted to look at one more car at a different dealership. As during our entire experience, Julian was understanding and advised that he would wait for us to come back. And that we did. :) Julian made this car buying experience very delightful from beginning to end. He laughed as my husband an I went back in forth, he was honest and always kept a smile on his face. If I could give Julian Thornton 10 stars I would - thats how awesome the was! More

Review Came in December 2017 to purchase a GLS 450, and was assisted by Mohammad Talayi. Excellent customer service. Couldn’t get it any better!!! I? defini Came in December 2017 to purchase a GLS 450, and was assisted by Mohammad Talayi. Excellent customer service. Couldn’t get it any better!!! I? definitely will be back!!!! More

First Class 5 Star Service Julian is one of the BEST sales person I have ever came in contact with. His superior customer service made my visit extremely wonderful. Even after Julian is one of the BEST sales person I have ever came in contact with. His superior customer service made my visit extremely wonderful. Even after the deal Julian still kept in touch and made sure every concern I had was addressed. He is truly a cut above the rest! Thank you Julian you ROCK!!!!! Niesha More

Top NotchBuying Experience Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdou Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdourchase and Finance with Mercedes Benz of Silver Spring & I strongly recommend you experience their professional quality service for yourself. Their customer service business model should be framework for every business!! More

Just what I was looking for! It was a great experience working with Mohammad to get the car I had researched on line and knew it was only available at Mercedes-Benz of Silver Spri It was a great experience working with Mohammad to get the car I had researched on line and knew it was only available at Mercedes-Benz of Silver Spring. It was pretty fast process and not intimidating as in the past. If and when I’m ready for a new vehicle, this will be the place I come. More

Pleasant, professional service I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several t I bought my Mercedes from Jonathon Logue a few years ago (no pressure/well informed) and have returned for annual service with Chris Costlow several times. Both the sales and service experience have been above and beyond - exceeding expectations. Fast, friendly and quality service. Highly recommend MB Silver Spring, Jonathonand Chris! More

My fantastic car buying experience My salesman Mr. Lester Stanford provided great service and was very knowledgeable and professional. There was no pressure put on from the beginning to My salesman Mr. Lester Stanford provided great service and was very knowledgeable and professional. There was no pressure put on from the beginning to the end of my experience at Mercedes Benz of Silver Spring. Also the closing of my deal was surprisingly fast. It was a great stress free car buying experience and a very comfortable environment. My finance manager was awesome, funny and professional as well and I look forward to returning and referring customers. to this great location. When I'm ready to purchase another vehicle I will be returning. Keep up the great team work!! More

Fantastic If you want the best customer services, professionalism and best deals in the world of Mercedes-Benz. Please, please and please go to Casey Stephen. H If you want the best customer services, professionalism and best deals in the world of Mercedes-Benz. Please, please and please go to Casey Stephen. He is awesome. Dr. Joseph More

Our 20 years and 4 Mercedes being well cared for by MBSS. Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always Over the years we have had such consistently positive experiences with MBSS, and it is primarily because of Chris Costlow. All of the staff is always welcoming and professional, but Chris has always made us feel he is looking out for our best interest. That has been the key to building our long term loyalty. Five years ago we moved from Columbia out to Bowie. Regardless of the inconvenience, we still bring our car to MBSS because Chris is there! More