Mercedes-Benz of Seattle

Dealing with a Recall Handled professionally and quickly - I had called when I received the recall notice...not sure what to expect - Bill / Sam were great at getting me i Handled professionally and quickly - I had called when I received the recall notice...not sure what to expect - Bill / Sam were great at getting me in and scheduled - seamless with a smile More

Thanks to Stori Haug I made an appt. for a recall, I was called on that day and it was cancelled - others were given the part. on the weekend. One week later I called an I made an appt. for a recall, I was called on that day and it was cancelled - others were given the part. on the weekend. One week later I called and made a second appt. and was told parts were in, and I arrived for that appt. Two hours later ( I had a service done at Stori’s excellent suggestion so I would not need to return) then I was told the recall part would not be installed on that day.....the reason I had come. Thanks to Stori’s advocacy she found the part availability WAS there, and was being saved for another customer I suspect. My time is as valuable as anyone else’s. The service department seems to have been playing games that I found offensive, so did my husband. If it were not for Stori you would have lost TWO customers. We purchased our cars from you but there are other dealerships. Thank you again Stori for your professionalism , Gail Leeds More

John Glover did an outstanding job. Had a surprise issue wit John Glover did and outstanding job. Had a surprise issue with the coolant reservoir requiring a part from the East Coast. Got the part in 24 hours a John Glover did and outstanding job. Had a surprise issue with the coolant reservoir requiring a part from the East Coast. Got the part in 24 hours and returned my car earlier than promised. Give John a bonus! More

Classic A/C issue Recently had an issue with the a/c in our classic 280SL and Brian was able to locate and get the parts in overnight not always easy with a classic! Te Recently had an issue with the a/c in our classic 280SL and Brian was able to locate and get the parts in overnight not always easy with a classic! Team Benz had the issue fixed and got us out on the road by the end of the day to enjoy the beautiful summer weather in comfort! More

Quick service Brought my vehicle in for a service A appointment and was out in less than 90 minutes. John Glover was welcoming and since I was going to wait for the Brought my vehicle in for a service A appointment and was out in less than 90 minutes. John Glover was welcoming and since I was going to wait for the car, he made sure it was ready to go in the specified amount of time. More

Mercedes Benz Seattle Great staff friendly and helpful I've been to other dealership that you have to wait too long to get to your appointment but Mercedes Seattle check y Great staff friendly and helpful I've been to other dealership that you have to wait too long to get to your appointment but Mercedes Seattle check you in right away and get you going fast amazing customer service 👍🏅🏅🏅🏅🏅🏅 More

Fantabulous Bill Bellecourt, Service Technician, has been my “Go to Man” since he worked at Phil Smart Mercedes-Benz on Pike Street in Seattle. Mr. Bellecourt del Bill Bellecourt, Service Technician, has been my “Go to Man” since he worked at Phil Smart Mercedes-Benz on Pike Street in Seattle. Mr. Bellecourt delivers Outstanding Customer Service and is extremely knowledgeable. Even if I purchase my next Mercedes-Benz from the Bellevue Dealership, I will continue to have Bill Bellecourt to care of my Mercedes-Benz. More

Great Service Bob, Arby, and company got me in and out quickly. I frequently show up without an appointment. The crew fins and corrects the car problems and gets Bob, Arby, and company got me in and out quickly. I frequently show up without an appointment. The crew fins and corrects the car problems and gets me out quickly. More

sales Experience Sales person Michael Zheng was very helpful and not so pushy about the sale, he is more like to help me find the right car and I feel very comfortable Sales person Michael Zheng was very helpful and not so pushy about the sale, he is more like to help me find the right car and I feel very comfortable about the buying experience. More

Good experience. The service and communication was excellent, I was looking at a vehicle there but lived about 200 miles away so I was communicating with the salesman The service and communication was excellent, I was looking at a vehicle there but lived about 200 miles away so I was communicating with the salesman regarding the vehicle and then set up a time to look at it. More