Mercedes-Benz of Seattle

I'm Impressed and that doesn't happen very often! I had a brilliant experience with Arby who basically took care of me from A to Z. From analyzing what was wrong with my tire to quickly ordering a new I had a brilliant experience with Arby who basically took care of me from A to Z. From analyzing what was wrong with my tire to quickly ordering a new one from ordering a shuttle for me and transferring everything in my car trunk to the shuttle and even ordering an Uber for my pick up. I'm so impressed with their service. Arby was a one man show with all the tricks up his sleeve. I loved that he was honest and sincere and didn't try to sell me anything. He told me issues that could possibly arise and gave me multiple ways/options on how to go about fixing it! Also, thank you for cleaning and vacuuming my car. Honda didn't do that ;) You've earned my business for life :) More

Service for my car Bill has been my service advisor for years and he has always been great taking care whatever my car needs big or small ! I appreciate he goes out of Bill has been my service advisor for years and he has always been great taking care whatever my car needs big or small ! I appreciate he goes out of his way to make sure I’m well taken care of . Thank you ! More

The total experience was excellent. I have always had excellent service at the dealership and this time was no different, I have been taking my car there for all of it’s maintenance sinc I have always had excellent service at the dealership and this time was no different, I have been taking my car there for all of it’s maintenance since I purchased it in 2001. It now has 316,000 miles on it so you guys have done an excellent job!!!! More

Super good customer relations. Even though the problem with my Sprinter was a strange one, the service department (Bob Barlow) remained positive and helpful. The main problem turne Even though the problem with my Sprinter was a strange one, the service department (Bob Barlow) remained positive and helpful. The main problem turned out not to be covered by the warranty, but Bob felt that it wasn't entirely my fault either. So he split the cost with me. The quality and high level of service in this department has really impressed me. I didn't think this existed any more. More

Very good Sales agent was excellent everybody was friendly. Excellent customer service josia helped us a lot..even getting my insurance card.because i forgo Sales agent was excellent everybody was friendly. Excellent customer service josia helped us a lot..even getting my insurance card.because i forgot my insurance card home More

Service with the customer in mind Customer focused service is evident from the moment you drive in to the service drive. The layout, the people and their approach are all designed to m Customer focused service is evident from the moment you drive in to the service drive. The layout, the people and their approach are all designed to make life easy. More

Great Customer Service Took my Mercedes in for two recalls. Customer service was excellent and the lounge while waiting was very comfortable! Refreshments are also offered Took my Mercedes in for two recalls. Customer service was excellent and the lounge while waiting was very comfortable! Refreshments are also offered while waiting. More

Fast, efficient and pleasant This dealership has the best service reps. I ended up bringing the car back within an hour of pick up and my rep made. The experience painless. This dealership has the best service reps. I ended up bringing the car back within an hour of pick up and my rep made. The experience painless. More

Great staff The staff worked very hard to make this a positive experience. Josia was especially helpful in making sure the we understood all the options of the ve The staff worked very hard to make this a positive experience. Josia was especially helpful in making sure the we understood all the options of the vehicle had even though it meant staying past closing time. Thank you for a fine experience. More

Fast and Stori is so nice! Got done quicker than she thought, even though updated my Nav also. They got me an Uber. Stori is great! So knowledgable and friendly. they also chang Got done quicker than she thought, even though updated my Nav also. They got me an Uber. Stori is great! So knowledgable and friendly. they also changed me to new wiper blades-no charge! More