Mercedes-Benz of Seattle

Excellent encounter Excellent analysis of my problem and thorough checkout with successful resolution on first try Went over and above getting a traveler taken care of Excellent analysis of my problem and thorough checkout with successful resolution on first try Went over and above getting a traveler taken care of and accommodating a pet with shelter... More

Professional, friendly and very pro-active service I came in with a low-priority request at no notice, it was taken care of right away. Took a bit longer than I thought but that's not a complaint as I I came in with a low-priority request at no notice, it was taken care of right away. Took a bit longer than I thought but that's not a complaint as I cannot expect to be bumped up in priority just because the task was small. I'm a happy camper at MB Seattle :) More

Excellent service for routine maintenance Very prompt, responsive, thorough service. Stori is great to work with. She communicates just as she promises and her colleagues were terrific, frie Very prompt, responsive, thorough service. Stori is great to work with. She communicates just as she promises and her colleagues were terrific, friendly as well. More

my experience the entire staff was very professional and helpful, got in and out quickly. always a pleasure to work with Bill. the only problem I have is the loaner the entire staff was very professional and helpful, got in and out quickly. always a pleasure to work with Bill. the only problem I have is the loaners are so nice I walk away always wanting to upgrade. More

Easy way to buy a car Good experience. My questions were answered and I did not feel the pressure to commit to buying the car. Dealership is friendly and employees helpful. Good experience. My questions were answered and I did not feel the pressure to commit to buying the car. Dealership is friendly and employees helpful. More

Service The professionalism shown by the entire service team was outstanding and they kindly directed me to a third party car detailer to assist me with some The professionalism shown by the entire service team was outstanding and they kindly directed me to a third party car detailer to assist me with some minor exterior work. More

What a service! Mucheal Z. was awesome! Knows what we want & wotks hard to finish the deal & even after that, still try to find something for us to make sure everythi Mucheal Z. was awesome! Knows what we want & wotks hard to finish the deal & even after that, still try to find something for us to make sure everything is ok. More

Awesome service It was my first mercedes I really loved the customer service. I visited other dealerships prior to visiting there they took good care of us . It was my first mercedes I really loved the customer service. I visited other dealerships prior to visiting there they took good care of us . More

Unsatisfactory I recently booked a service appointment to replace one ABS sensory in my Mercedes Benz Sprinter Van, as well as my 50,000 mile check up. When I dropp I recently booked a service appointment to replace one ABS sensory in my Mercedes Benz Sprinter Van, as well as my 50,000 mile check up. When I dropped my van off for service, Bob my service rep was friendly however they did not have the sensor in stock. I stayed an extra night in Seattle so the store could overnight my part for service the next day. Upon showing up for my service today, they Still did not have the part. 2 days blown and I still need to return a 3rd time. I can tell you that I am taking my car elsewhere. Mercedes-Benz did refunded me for the sensor that I did not receive but nothing more. No offers of compensation for wasting 3 of my days. I do not recommend this dealership. More

Disappointed Our driver set up a time, weeks in advance, to bring in our Mercedes van for routine service (oil change headlight bulb) and to pull a screw out of a Our driver set up a time, weeks in advance, to bring in our Mercedes van for routine service (oil change headlight bulb) and to pull a screw out of a tire. He informed the service department that he would be there between 12-1:00. He arrived before 1:00. He then had to wait hours before they even started his service. We called in advance and set this up because we are located about 2 hours from Seattle and wanted to get our driver home before his shift ended. He did not get out of the dealership till around 4:30. 3 1/2 hours to do routine service is not my idea of customer service. More