Mercedes-Benz of Seattle

Exceeded all of our expectations From phone contact/appointment schedule with Nicole to change of date due to roads closed in BC, to our service contact "Patrick" all worked out great From phone contact/appointment schedule with Nicole to change of date due to roads closed in BC, to our service contact "Patrick" all worked out great. We bought an 04 Sprinter the last week in April and spent over 3 months on the road with it. Needed service because over 12,000 miles driven. All was done while wife, dog, and I sat in lounge with cookies/coffee. All checked out and serviced and on the road by 1:00. Thanks More

Hottest day and coolest car I had been looking for a newer smart car for quite a while. Mercedes Benz of Seattle had exactly the perfect smart car for me. Gave me a great trade I had been looking for a newer smart car for quite a while. Mercedes Benz of Seattle had exactly the perfect smart car for me. Gave me a great tradein on my 2008 that wasn't equipped with ac or blue tooth options. I drove away in a cool, 2015 yellow smart car on one of the hottest days this summer 98 degrees. Josia Evan's gave me many options but he knew I would only be happy if I found the exact car at a good price. This company, I believe, understands happy customers are return customers. I am and will continue to be. More

Great service! On time, very friendly and professional. I do not enjoy going to Seattle, much to many street campers with lots of garbage and smells,and filth. Howev On time, very friendly and professional. I do not enjoy going to Seattle, much to many street campers with lots of garbage and smells,and filth. However, Mercedes of Seattle, is one of the finest dealerships and service centers I have visited, anywhere! From the reception to the assigned mechanic, very impressive. Seattle Mercedes is doing it right. More

Overall Good Experience The overall experience was good with Johnny. The finance team though tried to sell me warranties I probably did not need. Took it to BMW for a quick c The overall experience was good with Johnny. The finance team though tried to sell me warranties I probably did not need. Took it to BMW for a quick check and was rather impressed that they did not offer to sell me any warranties as I had almost the entire manufacturer and maintenance warranty on my car. More

50k Service Great service. Liz Davis was extremely helpful in explaining and getting me a complementary ride to/from my home. Also, helpful in suggesting times to Great service. Liz Davis was extremely helpful in explaining and getting me a complementary ride to/from my home. Also, helpful in suggesting times to avoid traffic More

Personalized Customer Service My sales team went the extra mile to ensure that I understood all my vehicle options. We talked at length about how I would be using my vehicle and a My sales team went the extra mile to ensure that I understood all my vehicle options. We talked at length about how I would be using my vehicle and also related it to my past vehicle ownership - what worked and what didn't -before settling on my choice of model. Once that decision was reached we reviewed availability for a vehicle with options that I desired. I am very happy with my choice and the personal service I received. More

Smart Fortwo heat shield recall My service writer Liz Davis was very helpful with my service. The technician was able to accomplish the repair ahead of the quoted time, and I was abl My service writer Liz Davis was very helpful with my service. The technician was able to accomplish the repair ahead of the quoted time, and I was able to get on with my day. I had questions about the work performed and Ms Davis and the technician explained what was done and answered all my questions. More

Exceptional service I went in for a service for my Smart Car. It was not surprisingly perfect from end to end. They keep track of everything in and about your car. It was I went in for a service for my Smart Car. It was not surprisingly perfect from end to end. They keep track of everything in and about your car. It was done at exactly the time they said it would, car came out washed and fully serviced until a year from now. And the friendliness of Stori - the receptionist - and everyone else is so good. In addition, they have all sorts of goodies for you while you wait in the comfortable client room. Thanks. More

Service Always professional. Your team are very polite and efficient. The service department completes their work so fast we hardly have to wait. Your service Always professional. Your team are very polite and efficient. The service department completes their work so fast we hardly have to wait. Your service department seemed to me to be better than the other dealers I’ve used in the past. More

Long wait time and second key issue still not addressed I've bought several cars at other dealerships before, but the process took us in excess of 3.5 hours. Appreciate the fact that all relevant parties st I've bought several cars at other dealerships before, but the process took us in excess of 3.5 hours. Appreciate the fact that all relevant parties stayed until past 10pm at night, but the length of the time spent is excessive. On another matter, was not made aware that the car only had one key, but in any case, shouldn't a dealership of that status at least be willing to reprogram another key for a customer? My request for the same has not been addressed yet. More