Mercedes-Benz of Seattle

The dealership has always given me excellent service. It’s busy, so the car tends to be in the shop for days, but the quality is high. It’s busy, so the car tends to be in the shop for days, but the quality is high. More

Mercedes Benz of Seattle is awesome and their employees are very professional and caring. Service advisor Brennan Bassett went above and beyond to price match my EQS 450+ car tires with another agency whi are very professional and caring. Service advisor Brennan Bassett went above and beyond to price match my EQS 450+ car tires with another agency which saved me a long trip :) keep up the good work. More

I couldn't shift gears on my Sprinter 3500 RV and needed to have it towed to the dealer to have the ISM module replaced. Arby was my service advisor and referred me to Mercedes Roadside Service to have the to have it towed to the dealer to have the ISM module replaced. Arby was my service advisor and referred me to Mercedes Roadside Service to have the vehicle towed. Roadside service contacted 5 different towing services, none of which had the appropriate equipment to tow a heavy van. Arby kept in touch with me throughout this ordeal with Roadside Service. He escalated to his manager, who in the end bypassed Roadside Service to call a tow provider that he knew could do the job. Arby took care to receive the vehicle once it arrived so I wouldn't have to return to the dealership until it was ready. Fortunately, I had a comprehensive RV extended warranty plan to cover the towing and repair costs since the ISM module was out of warranty from MB. Arby contacted the extended warranty provider and took care of all the paperwork so that I only had to pay the $200 deductible when I picked up my vehicle. I really appreciated the personalized service that Arby provided, and the backup he received from his manager and service team at Mercedes-Benz of Seattle. More

Mercedes Benz of Seattle is great. Julie E. is my forever service advisor and she is the best. I will continue giving my business to the company. 💪🏾 Julie E. is my forever service advisor and she is the best. I will continue giving my business to the company. 💪🏾 More

Everything was done in a professional manner. William was excellent to deal with and would recommend him to anyone. The video of the repairs was very helpful and making some decisions. William was excellent to deal with and would recommend him to anyone. The video of the repairs was very helpful and making some decisions. More

Great dealership to work with , very friendly people to work with, go out of there way help you , very knowledgeable , like always , that is way the only place i go to . work with, go out of there way help you , very knowledgeable , like always , that is way the only place i go to . More

I had a great purchasing experience. I flew in and they took care of me every step of the way! Micheal sanders was an awesome salesman that is very knowledgeable, Ty picked me up at t I flew in and they took care of me every step of the way! Micheal sanders was an awesome salesman that is very knowledgeable, Ty picked me up at the airport and was fantastic, Erich took care of financing and I was in and out in 15 minutes and I can’t say enough good things about Anetha who is a logistics genius for coordinating me getting from the airport to the dealership and on the road! We will buy from this dealership again even though we have a local Mercedes dealership. Brian and Julie Turpen More

Always get good customer service. Samd kept me informed of service being done on car. Samd kept me informed of service being done on car. More

I had a wonderful experience with Sasha who was my service advisor at Mercedes-Seattle during my second annual service. He was warm, approachable, and made the whole process feel much easier than it t service advisor at Mercedes-Seattle during my second annual service. He was warm, approachable, and made the whole process feel much easier than it typically does. Sasha explained everything my car needed in a clear and straightforward way, and I really appreciated that he pointed out a couple of current offers I wasn't aware of that helped things go more smoothly. He kept me updated the entire time without me having to check in, and it was obvious that he truly cares about providing great service. I also loved that I received a tech video during the service that walked me through what was being done on the car. It made everything feel transparent and gave me a lot of confidence in the work. It’s not often you meet someone who combines solid expertise with such genuine kindness. Sasha made my annual service feel completely seamless and surprisingly positive. It’s clear he truly cares about the customers he’s helping, and that made all the difference. More

Arby my Service Guy is excellent. Give him 5 stars for his ratings. He deserves it. Give him 5 stars for his ratings. He deserves it. More