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Mercedes-Benz of Seattle

Seattle, WA

4.6
1,406 Reviews

2025 Airport Way South

Seattle, WA

98134

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1,406 Reviews of Mercedes-Benz of Seattle

September 01, 2024

Arby did excellent job with my ML 350, service, honest, efficient worth the price. The team was professional, I highly recommend them. More

by ccdoronio55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby
Sep 03, 2024 -

Mercedes-Benz of Seattle responded

Thank you for the high recommendation! We're delighted to hear that Arby and our team at Mercedes-Benz of Seattle provided excellent service on your ML 350. We appreciate your support!

August 29, 2024

I worked with Arby in the service department. He greeted me immediately asked me a few questions and got me scheduled for an appointment within a week. He gave me a worse case estimate of what I More

by trinidemusic
Recommend Dealer
Yes
Employees Worked With
Arby
Aug 30, 2024 -

Mercedes-Benz of Seattle responded

Thank you for sharing your experience! We're glad to hear that Arby and the team at Mercedes-Benz of Seattle provided timely service and accurate estimates. We appreciate your support and look forward to assisting you again in the future!

August 27, 2024

Arby is a very amiable person a consummate professional, an asset to MB Seattle . Took care of my service needs with a smile… keep up the great work. More

by ravail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby in Service
Aug 27, 2024 -

Mercedes-Benz of Seattle responded

Thanks for sharing your positive experience! We're delighted to hear that Arby took great care of you at Mercedes-Benz of Seattle. We'll be sure to pass along the kind words and keep up the excellent service!

August 27, 2024

Fast, easy, great service. In particular, Alvaro Mendoza (the services representative) was very accommodating and willing to help. More

by Ricardo C.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvaro Mendoza
Aug 27, 2024 -

Mercedes-Benz of Seattle responded

Ricardo, thanks for highlighting Alvaro's excellent service! We're glad to hear your experience at Mercedes-Benz of Seattle was fast and easy.

August 27, 2024

Service was excellent the people we worked with were very helpful and knew what they were doing. We enjoyed the experience thanks to a great staff More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Aug 28, 2024 -

Mercedes-Benz of Seattle responded

Max, we're delighted to hear that you had an excellent experience with our team at Mercedes-Benz of Seattle. Thanks for the kind words and support!

August 26, 2024

Efficient check in and out. Liked having the video status from Al about the state of the service being done. More

by Robs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Mendoza
Aug 26, 2024 -

Mercedes-Benz of Seattle responded

We're glad to hear you appreciated the efficient service and video updates from Al at Mercedes-Benz of Seattle. Thanks for sharing your experience!

August 24, 2024

Arby in service was kind and attentive. The service team at mercedes of seattle have always made me feel welcome and treat me with genuine kindness. Their service team makes me feel safe an More

by LoCas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby service
Aug 26, 2024 -

Mercedes-Benz of Seattle responded

Thank you for sharing your positive experience with Arby and the service team at Mercedes-Benz of Seattle! We're glad to hear that you feel safe and well taken care of. Your trust in our genuine parts and experienced specialists means a lot to us. Safe travels in your Mercedes-Benz GLE!

August 22, 2024

For a luxury brand, the service department is repeatedly unhelpful, in knowledgeable and indifferent. Lack of communication, misinformation, and general lack of customer care is so surprising and disappoint More

by Seattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bright Friday, Emi Balan, Gregory Maikuri, Luke Folk, Vlad Kuizhuklu, Steven Chung, Maleah Cain
Aug 27, 2024 -

Mercedes-Benz of Seattle responded

It's disappointing to hear about your experience with our service department. We strive for excellence and would like the opportunity to address these concerns directly. Please reach out to me at the email address below with your full name and best contact number. Also, when you contact me, please reference the name "Seattle" so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

August 22, 2024

Always get great service with Bill as my service advisor! He is always helpful, friendly and efficient! I feel he takes a personal interest in making sure everything goes smoothly while my car is in his ha More

by DARENSHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bellecourt
Aug 22, 2024 -

Mercedes-Benz of Seattle responded

We're delighted to hear that Bill consistently provides you with excellent service at Mercedes-Benz of Seattle. Your feedback is greatly appreciated, and we'll make sure he knows how much his efforts mean to our customers!

August 21, 2024

I recently purchased a vehicle from Mercedes-Benz of Seattle, and I couldn’t be more pleased with the experience. From the moment I stepped into the dealership, I was greeted with professionalism and co More

by Ghenadie Deliu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristi Patrasco
Aug 21, 2024 -

Mercedes-Benz of Seattle responded

Ghenadie, we're delighted to hear that Cristi and the team at Mercedes-Benz of Seattle provided you with such an exceptional car-buying experience. Enjoy your new vehicle!

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