Mercedes-Benz of Seattle

Warranty issues Sprinter Van Wish I could give an negative review. I am speaking to the service department of Mercedes Benz Seattle. I am in the middle of the worst service experi Wish I could give an negative review. I am speaking to the service department of Mercedes Benz Seattle. I am in the middle of the worst service experience of my life. I dropped off my car for a Nox sensor replacement as my check engine light came on. My original appointment was on the 26th but they moved the appointment to Friday December 28th because a recall part was not in. On that Friday I dropped off my car at 8:00. At 11:00 I got a call that the cost of the sensors was 2,000. But I had reviewed my warranty information and it clearly stated that Nox sensor was covered in the California Emission warranty which Washington state participates in. So I wanted clarity. I called back at 11:30 to ask. My service manager was not available left a message with the receptionist. I called back at 12:30, I called back at 1:30, I called back at 2:30, I called back 3:30 and finally got Patrick on the phone. I explained the list that I was looking at and he could pull up the same thing on his computer. He then said that he had to check with his manager. I did not get a call back till 5:30 when I was at a holiday function. His response was that the car had to be purchased in California. I had a lawyer review the language of the warranty and that statement was flat out false. But at this time the shop was closed for 5 days because of the new year. I asked if I could get it back and the answer was no because it was taken apart and the work day was over. So I went in to the dealership on Wednesday the 2nd of the year to have a conversation and get an explanation. I spoke again to my service manager Patrick and his supervisor. They said they would run this through their warranty manager. Which I would have assumed they had already done but not explanation of that. I literally paced in front of the service desk where 8 people are sitting for 2 hours waiting for a response. Only to be told that the 5 year warranty is past its warranty which any buffoon can tell. I was told that I had to call Mercedes Benz. I was dumbfounded as I was in the Mercedes Benz dealership. But they said I had to call corporate to request a claim. So I did and literally have to wait another 24 hours to hear back. So this is still unresolved but I would say never take a vehicle into Mercedes Benz Seattle for service especially if you suspect something is under warranty. They work hard to avoid upholding their end of the bargain. More

Repeated awesome experience I came for my yearly service and airbag recall and change. It's amazing that how well oiled this place is. Amazing service everytime, nicest people, h I came for my yearly service and airbag recall and change. It's amazing that how well oiled this place is. Amazing service everytime, nicest people, helping and make everything easy, love it especially Stori Haug she is just awesome and makes you feel welcome. Extremly cautious about the pick and drop service. More

Very thorough and attentive service Great customer service and attention to details. They worked hard to research an unusual problem until they found a solution, keeping me informed at e Great customer service and attention to details. They worked hard to research an unusual problem until they found a solution, keeping me informed at each stage of the process. More

Smart Car Service Took my car in for it's annual service. The work was performed actually ahead of the promised time. The customer service with service advisor Brian Took my car in for it's annual service. The work was performed actually ahead of the promised time. The customer service with service advisor Brian Nelson and shuttle driver Charles Guidrey was excellent. Very happy customer! More

A2 Service The service was completely in a timely manner, Service adviser Bill Nelson and customer service was excellent. Transportation was also provided, I w The service was completely in a timely manner, Service adviser Bill Nelson and customer service was excellent. Transportation was also provided, I would highly recommend the dealership. More

Great experience! I Am very pleased with the service of this delaetship - they made me feel very important and listened to my requests! Would definelty reccomend this p I Am very pleased with the service of this delaetship - they made me feel very important and listened to my requests! Would definelty reccomend this place to friends and family! More

Great service Keith and Samantha were exhaustive in their efforts to solve my problem. Im very happy with their service and communication. They are efficient, car Keith and Samantha were exhaustive in their efforts to solve my problem. Im very happy with their service and communication. They are efficient, caring, and professional. More

10 star service from start to finish! This place is just amazing in service and customer focus. From the early morning smile of the person who checked me in, to the courtesy ride, status This place is just amazing in service and customer focus. From the early morning smile of the person who checked me in, to the courtesy ride, status update and car pick up. I am always so pleased to have Bill as my trusted advisor and love the dealership! More

On the spot window repair It was a freezing day, my window switch broke as i was rolling it up, i drove into the shop and was out less than an hour later. THAT is service!! It was a freezing day, my window switch broke as i was rolling it up, i drove into the shop and was out less than an hour later. THAT is service!! More

B1 Service Price as quoted. Time as promised. No surprises overall. Rather, I feel the B1 service is a bit overrated for a 2-year new car with 15K miles. Of cour Price as quoted. Time as promised. No surprises overall. Rather, I feel the B1 service is a bit overrated for a 2-year new car with 15K miles. Of course, that’s the manufacturer’s specification. Satisfied with dealer’s service. More