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Mercedes-Benz of Seattle

Seattle, WA

4.7
1,579 Reviews

2025 Airport Way South

Seattle, WA

98134

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1,579 Reviews of Mercedes-Benz of Seattle

November 12, 2025

My service rep was very professional and courteous, loaner vehicle clean and ready to go. Bill kept me informed on the progress of my repairs and things were completed on time as promised More

by Gs98110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

We are excited to hear that Bill and the team provided prompt, professional, and thorough care! Thank you for choosing Mercedes-Benz of Seattle and for sharing your support. See you next time! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Professional. From the sales floor to the service area—, neat and clean. I tend to drive older vehicles so I see Service on a regular basis. They keep me looking g More

by mark228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, has been our service representative for, it seems like, two decades. He’s the one that gives the customer that warm and fuzzy.
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

Hi Mark, we're delighted to know you've consistently had a positive experience here at Mercedes-Benz of Seattle. We look forward to working with you for years to come! Thank You, Customer Experience Management customerexperience@swickard.com

November 12, 2025

Sam was excellent and very helpful. He was able to answer all of my questions before I even asked him. More

by kobibrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam in service
Nov 14, 2025 -

Mercedes-Benz of Seattle responded

Kobibrock, anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. You said that "Sam was excellent and very helpful" but yet you only gave him a 3-star rating. I'd love to hear what happened and see what I can do to help. Please don't hesitate to be in touch with me directly through the email address below. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 11, 2025

Mercedes Benz of Seattle services old cars like new ones. With a 38 year old 190e that is appreciated. I drove it from their shop to Canada and back, smooth as bay water. More

by rhodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Howell
Nov 11, 2025 -

Mercedes-Benz of Seattle responded

It's so great to hear our service team left you with a smooth ride at Mercedes-Benz of Seattle! We wish you safe travels ahead and hope to see you again down the road. Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Maleah is responsive, professional, and very patient. She takes care of customer needs and provides top service to me. Very good experience. More

by myfairlady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maleah Cain
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

We're grateful for your kind words about Maleah! We will share this feedback with her. Thank you for choosing Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

I’ve been taking my Mercedes to the Seattle service for several years. I enjoy working with Arby, my service advisor, as knows these cars inside and out because he’s also a Mercedes enthusiast. The managem More

by GARRETT.SHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arby Asatoorians, Bright Friday
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

Garrett, thank you for your continued trust in our team! We appreciate your kind feedback about Arby and the rest of our team. Looking forward to your next visit to Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Mercedes Benz of Seattle has a great Service Department. Timely and honest service and fair pricing. More

by Joleneknightly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha
Nov 12, 2025 -

Mercedes-Benz of Seattle responded

Thank you so much, Jolene! We appreciate your business here at Mercedes-Benz of Seattle. Thank You, Customer Experience Management customerexperience@swickard.com

Nov 12, 2025 -

Joleneknightly responded

Mercedes Benz of Seattle has a great Service Department. Timely and honest service and fair pricing.

November 10, 2025

Julie did a great job resolving our problem. When it couldn’t be fixed after we made two trips to the dealership, she arranged to have the part ordered painted and had someone come out to instal More

by Tjsonnichsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Estes
Nov 11, 2025 -

Mercedes-Benz of Seattle responded

Thank you for sharing your wonderful feedback with us! We will be sure to pass along your appreciation to Julie. Thank you for choosing Mercedes-Benz of Seattle and for sharing your support! Thank You, Customer Experience Management customerexperience@swickard.com

November 09, 2025

Mercedes Benz of Seattle has always been excellent in customer service. Wouldn't take my car anywhere else. Sam was my service advisor and he was super friendly, accommodating and communicative. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 10, 2025 -

Mercedes-Benz of Seattle responded

Allison, knowing we are your trusted service team means the world to us! Thank you for sharing your support for Sam. Your business is truly appreciated by all of us here at Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com

November 07, 2025

Mercedes Benz of Seattle is a very customer friendly dealership. Arby my service advisor is very knowledgeable and helpful. More

by simbasusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zheng
Nov 07, 2025 -

Mercedes-Benz of Seattle responded

Thank you for your kind words! We'll pass along your compliments to Arby and the rest of our team. See you next time at Mercedes-Benz of Seattle! Thank You, Customer Experience Management customerexperience@swickard.com