Mercedes-Benz of Seattle

A Dealership That Listens I have bought a lot of cars in my life and I admit to being a bit jaded through those past experiences. I am used to getting pushed for extended warra I have bought a lot of cars in my life and I admit to being a bit jaded through those past experiences. I am used to getting pushed for extended warranties and other options at closing. I expect the dealer sales rep to try and get me into a more expensive car than what I have told him I am looking for. Therefore I was pleasantly surprised when Phil Smart of Seattle exceeded my expectations on my purchase of an ML 350 recently. I told the sales rep, Phil Petty, that I wanted a late model lightly used SUV and he stayed in that genre during the entire sales process. He recommended the car I ended up buying over another more expensive ML that they had on the lot because it suited my needs and my budget. The financing was easy and straight forward. They sold me what I wanted and I love the result. I got a great car at a fair price without hassles. Thus far the service department has been more than accommodating getting me in for a couple of minor adjustments and following up to make sure the repairs were satisfactory. More

MB GLA250, 2015 from MB Seattle This purchase couldn't be easier / more convenient! Thanks for MB's sales consultant Robert Fuchs, who did great job and did share his knowledge not o This purchase couldn't be easier / more convenient! Thanks for MB's sales consultant Robert Fuchs, who did great job and did share his knowledge not only of car, but financial options as well. Suitable car for us was found after small research. All this did happen very fast and conveniently in relaxed atmosphere. MB Seattle is highly recommended. More

Sales Reps Cristian Koch, Alan Keith are helpful Cristian Koch did a good pre-sales job of the vehicles and involved well with the negotiations. Alan Keith was the post-sales person and did a very g Cristian Koch did a good pre-sales job of the vehicles and involved well with the negotiations. Alan Keith was the post-sales person and did a very good job explaining the features of the vehicle during the delivery process. More

Several needed repairs to our 2004 ML 350 Had a recent regular service with another Mercedes dealer and was given a very long list of need repairs. I was not convinced that everything really Had a recent regular service with another Mercedes dealer and was given a very long list of need repairs. I was not convinced that everything really needed immediate attention. I took the vehicle to an independent mechanic who I trusted with another car, and he confirmed most of the needed repairs, as well as several others which had not been identified by the other dealer. I met with Service Advisor Bill Bellecourt and scheduled the repairs. The repairs and service took two days, and I used the courtesy service to get to and from home. Net result: Cost of repairs came in below the estimates, and the dashboard caution lights are all out now. Thanks for the great service experience. Dominic Maricich More

Superior customer service and response! I found myself in the unfortunate situation of needing to purchase a car after multiple years without a car payment and previously purchasing pre-owne I found myself in the unfortunate situation of needing to purchase a car after multiple years without a car payment and previously purchasing pre-owned Mercedes that I knew the life of. I am pretty loyal to Mercedes (should I say spoiled?) and owned a 1999 E320 which is currently close to 200,000 miles and in the care of a dear friend. My current Mercedes is a 2002 E320 and the current repair/replace of the transmission was basically a down-payment on a new car. This was not an easy decision for me as the idea of taking on a new car seemed a bit daunting. Then in steps John Creseto of MB Seattle. A gorgeous pre-owned E350 was on the SEA website at a price that seemed too good to be true. My Dad called the dealership at 8 a.m. to learn more about the car and it's availability and John was on the phone ready to answer all his questions. John was patient and very helpful to the point that my Dad called me and TOLD me to get over to MB Seattle and see this car. I was there the next day. John was amazing and so easy to deal with! I met the General Manager during my visit and it was a warm welcome. The financing was extremely competitive and Amy was a delight to deal with. I wasn't prepared to actually put money down on the car but knew I was buying this car. I didn't have my checkbook with me and with the kindness and care of the dealership, I wrote a check early the next week instead. When I picked up my car it was in the showroom, cleaned, shiny, and my name was on the car. There might as well have been a big bow on top! John has quickly become someone I trust completely and his knowledge of the car is exceptional. I am a newly devoted MB SEA loyal customer and highly recommend you take a moment to visit them before buying anywhere else. More

Amazing! I worked with Cole Gorman at Mercedes Benz of Seattle. He was thorough and efficient. After speaking with me knew exactly what I was looking for and s I worked with Cole Gorman at Mercedes Benz of Seattle. He was thorough and efficient. After speaking with me knew exactly what I was looking for and set me off in my beautiful new 2015 CLA250 4matic. I am so happy how I was treated, unlike other dealership I was not forced into anything. They were even kind enough to drive me home to get more paperwork. 1st class service. I have had many German cars and dealt with dealerships. By far, Cole Gorman and the team were far knowledgable about the product they were selling and provided top rate customer service. Amazing and unbelievable. They made me feel as if I was in a 5 star hotel. It felt like vacation. Thank you Cole Gorman- Mercedes Benz should be proud to have you as their team member! More

What an Experience!! Anetha and Alan made my experience smooth and amazing! I am very happy to have joined the Mercedes family! They were both patient and kind I appreciat Anetha and Alan made my experience smooth and amazing! I am very happy to have joined the Mercedes family! They were both patient and kind I appreciate their knowledge and how much care they took to really work with fulfilling my needs! That goes for everyone I had contact with. Thank you Mercedes of Seattle! More

Perfect experience Phil Petty and the dealership made my car buying experience fantastic. I highly recommend Mercedes Benz of Seattle to anyone looking to buy a car. Phil Petty and the dealership made my car buying experience fantastic. I highly recommend Mercedes Benz of Seattle to anyone looking to buy a car. More

great experience so far They were very helpful from the beginning, very professional. I had a positive experience and a good price on the car. They followed up after the purc They were very helpful from the beginning, very professional. I had a positive experience and a good price on the car. They followed up after the purchase as well. More

Amazing customer service with my C300 We recently purchased a C300 from Mercedes of Seattle and it was a great experience. We worked with John Creseto and would highly recommend him for an We recently purchased a C300 from Mercedes of Seattle and it was a great experience. We worked with John Creseto and would highly recommend him for anyone looking for a great car buying experience. He monitored the inventory for weeks to find us the perfect CPO car we were searching for. Didn't get any pressure just helpful advice based on what we were looking for. It took several weeks to find our perfect car but in the end we didn't settle and got a good deal and a dream ride. More