Mercedes-Benz of Seattle

Excellent Service, Very good follow up, no high pressure In my opinion, one can't really judge the integrity and quality of service from a dealership until a new buyer has the opportunity to use and evaluate In my opinion, one can't really judge the integrity and quality of service from a dealership until a new buyer has the opportunity to use and evaluate the service department. What I can offer however, is an unequivocal recommendation for my purchasing experience at Mercedes-Benz of Seattle. The new car sales representative, Alan Keith, was very patient, knowledgable, and diligent in assisting me in making a purchasing decision. I've waited two months before submitting this recommendation because I wanted experience with my new vehicle and I can now confirm that it is living up to all the expectation as presented to me by Alan. It's an absolute pleasure to work with Alan and to own and drive a Mercedes. I'm certain that I'll be a repeat customer if the service department meets the same standards as the sales department. Jeannie Butler More

Love Mercedes, you'll love the MB Seattle experience! I've been to all local MB dealers in the Puget Sound area and purchased cars from all of them, we decided to try out the new Seattle Dealership and we I've been to all local MB dealers in the Puget Sound area and purchased cars from all of them, we decided to try out the new Seattle Dealership and were more welcomed than we ever have been. They were there to make our experience with MB special and they truly came through! I plan on doing all future business with MB Seattle, we were treated so well by every department. The dealership itself is a show place, state of the art in every aspect and what a way to show off the beautiful Mercedes Benz automobiles. When we picked ours up, it was presented in mint condition, the detailing was spectacular and in an area where we could spend all the time we wanted going over the entire car with our salesman, learning about all the new MB features - it was quite a day, but better yet it was quite the car to drive home in! More

The quickest and pain free experience ever I dealt with Teddy Lim in my recent purchase of a new car, and chose this DealerShip due to its reputation in customer service and professionalism.. T I dealt with Teddy Lim in my recent purchase of a new car, and chose this DealerShip due to its reputation in customer service and professionalism.. Teddy showed and emit professionalism from start to finish.. From QUICK AND PROMPT communication, negotiation and delivery of the vehicle.. And aside from that, he was also able to work around my schedule and buying processes.. My buying process was all purely online (conveyed that to him early on), i dont like to deal with the hassel of buying in-person and be told what to do and what I should look at here and there.. Not at any point Teddy was a salesy sales person (professionalism in my book).. I was able to shop at my own sweet time and selecting the vehicle that I like and be left alone.. Whenever I would have a question and would like to get to know more about a particular feature, I would simply text him.. This is where his promptness shine for me.. it was unimaginably quick and creative.. I have dealt with many sales associates in purchasing a vehicle and majority of the time I would get hours of delayed responses or they would simply forget about you.. With Teddy it was quick and simple... He would also inform me whenever he has a guest in the middle of our conversation so my expectation of his replies would not be immediate.. In fact, he would sometimes reply back to me way after his business hours due to my schedule.. I never at any point in the process felt forgotten.. After I have found the car that I liked, I moved on to make an offer to Teddy and the DealerShip.. Bare in mind that majority of the dealership in USA would only entertain an in-person offer, which I completely understands considering many shoppers would shop the price that they get.. I have been in sales my entire life so I respect them and their requests.. It was the case here as well.. I told Teddy that I was solely buying from him (no shopping) due to the ease he has given me and would like a good deal.. It was completely smooth as silk.. I told him the price I wanted (being reasonable, and keeping in mind of Teddy's services) especially with all the information you can find online, and boom, I was able to pick up the car the next day.. In all, Teddy delivered period.. If you are considering Professional Services, this is the place and Teddy is the person to go to.. Make sure as a customers that you do what you say are going to do and not shop around if you would like to be taken seriously.. More

Nice service and attitude the employee has nice attitude. Before i bought the new car, he patiently helped me to find the car i expected. Due to my poor knowledge to the car, h the employee has nice attitude. Before i bought the new car, he patiently helped me to find the car i expected. Due to my poor knowledge to the car, he still patiently explained the different functions with other cars. Then he showed me all the convenience of the car. Also he let me get in the car, showing me how comfortable the car is. i highly recommend this place and this employee. For me, i was absolutely enjoying this possess of finding, knowing and buying this car. More

Great service & easy to buy Sonal did a great job working with us to get us the right car for us. We did almost everything online and over the phone. Made car buying simple, easy Sonal did a great job working with us to get us the right car for us. We did almost everything online and over the phone. Made car buying simple, easy and stress-free. More

Make the commitment to excellence. To start the only car I enjoy driving is a Mercedes. I say this despite owning other model cars and having shopped and tried all the top luxury model To start the only car I enjoy driving is a Mercedes. I say this despite owning other model cars and having shopped and tried all the top luxury model vehicles. To be fair I have been driving a Mercedes for over 16 years. Several models both used and new. My greatest pleasure in owning a car was finding the Phil Smart dealership years ago. Mercedes quality and innovation are capped off by the Dealership selling the cars. The experience at Mercedes-Benz Seattle is the culmination of dedicated people who put a huge human touch in your purchase of the utmost in driving technology. You pay for what you get and at Phil Smart you get more than you pay for because pleasure is free. More

Really helpful & professional I definitely reccomend this place and especially the employee I worked with, He took care of me and fulfilled my requirements with ease! Great overall I definitely reccomend this place and especially the employee I worked with, He took care of me and fulfilled my requirements with ease! Great overall experience. More

Best car shopping experience EVER!!!! I have been shopping for a new car for a long time, working with Mercedes Benz of Seattle was an exceptional experience. I am very glad that we boug I have been shopping for a new car for a long time, working with Mercedes Benz of Seattle was an exceptional experience. I am very glad that we bought my gorgeous new GLE from them and would absolutely recommend them to anyone looking for a luxury automobile. More

Professional Mercedes Benz of Seattle, and specifically the sales person I worked with, Eli Sam, was very professional, patient, and a good listener. His knowledg Mercedes Benz of Seattle, and specifically the sales person I worked with, Eli Sam, was very professional, patient, and a good listener. His knowledge of the various models and their systems made the car buying experience a pleasure. I would highly recommend Eli and this dealership to anyone looking for this class of automobile. More

Great experience It was good experience. The sales people were very nice and handled the deal in proffecional manner. The manager Sunny was also very helpful in making It was good experience. The sales people were very nice and handled the deal in proffecional manner. The manager Sunny was also very helpful in making things worked out. The paperwork was done in the timely manner. More