Mercedes-Benz of Seattle

Did not meet customer obsession and bar I would expect from Had a great experience with Sales (Michael Zheng) but recent service was disappointing. How can you replaced a tire and leave all the glue all over th Had a great experience with Sales (Michael Zheng) but recent service was disappointing. How can you replaced a tire and leave all the glue all over the tire? Would you sell the car that way? Why wouldn’t you inspect it? Had 6 hours to check it and didn’t even wash the car. More

Repair & Maint. Patrick provided exceptional customer service and deliver on time. Repair appeared to be done correctly with no further issues as of this time. Than Patrick provided exceptional customer service and deliver on time. Repair appeared to be done correctly with no further issues as of this time. Thank you! More

Service Strori was great explaining what needed to be done .. I wish the car was cleaned better from inside with the amount I paid for the service Strori was great explaining what needed to be done .. I wish the car was cleaned better from inside with the amount I paid for the service More

Annual Service Took my car in for an annual service. Took about an hour and a half - no problems and the service was good. I left totally happy with Mercedes-Benz Took my car in for an annual service. Took about an hour and a half - no problems and the service was good. I left totally happy with Mercedes-Benz of Seattle. More

Diagnosis and repair of a complex issue Extremely complicated issue was diagnosed quickly and reasonably, and communication couldn't have been better. Sam M. is an ACE, and I will be certain Extremely complicated issue was diagnosed quickly and reasonably, and communication couldn't have been better. Sam M. is an ACE, and I will be certain to work with her again! More

I love working with Stori I can't say how refreshing it is to work with Stori-she is a delight-so knowledgable and easy to talk to! It is because of her that I returned for ser I can't say how refreshing it is to work with Stori-she is a delight-so knowledgable and easy to talk to! It is because of her that I returned for service with Mercedes-Benz of Seattle. More

Great! Stefan was great to deal with he communicated back and forth right on time and answer all my questions. I had a 5 start experience! Stefan was great to deal with he communicated back and forth right on time and answer all my questions. I had a 5 start experience! More

Fast, efficent service. I was told it would take 3 hours for the service I needed, but a little over 2 hours later the service was complete. I was elated.Liz Davis was great. I was told it would take 3 hours for the service I needed, but a little over 2 hours later the service was complete. I was elated.Liz Davis was great. More

Great customer service experience Keith Donaldson was responsible for the easy, remote purchase of a new Metris van. His product knowledge and expertise, customer service skills and d Keith Donaldson was responsible for the easy, remote purchase of a new Metris van. His product knowledge and expertise, customer service skills and detail oriented attentiveness to our needs made our acquisition a breeze. More

Always a great experience! These people are wonderful. I have worked with Brian for nearly three years now since I purchased my car. Even though I was late for my service appoi These people are wonderful. I have worked with Brian for nearly three years now since I purchased my car. Even though I was late for my service appointment, they still had me out of there in an hour and a half. Every experience has been stellar. More