Mercedes-Benz of Seattle

Best purchase experience at a Mercedes dealer ever! We were there because the lease on our current car was up and we knew we wanted the same type of car. George met us right away and was very professio We were there because the lease on our current car was up and we knew we wanted the same type of car. George met us right away and was very professional and courteous. He knew everything about the cars and showed us the various color options in person so we could make our final choice. We met the GM and several other employees during the purchase process. We were offered water, juice and snacks while we finalized paperwork. George was so thoughtful that he took my bling bling license plate cover off my trade in and had it placed on my new car! The finance process is about 80% automated and requires no paperwork which is a huge difference from our last purchase. Should be 100% automated by fall. The finance manager was quick, efficient and friendly. Although there was a line of people waiting to sign paperwork, we never felt rushed. The technical specialist walked us through the new features on the car and was very knowledgeable and had immediate answers for all questions including design related questions. More

B5 service Timeliness, customer service and communication is always great when I bring the car in. Explanations of what was done is always also very clear and c Timeliness, customer service and communication is always great when I bring the car in. Explanations of what was done is always also very clear and concise. More

Excellent service I always find the service to be delivered on time and in a complete manner. Always in a professional way and with a smile. Thank you I always find the service to be delivered on time and in a complete manner. Always in a professional way and with a smile. Thank you More

Great service, great people! Liz is always very helpful and pleasant. She is a pleasure to work with! Always helpful and cheerful. I appreciate and trust her judgement. Than Liz is always very helpful and pleasant. She is a pleasure to work with! Always helpful and cheerful. I appreciate and trust her judgement. Thanks! More

Good buying experience We bought a new E400 wagon. Stace was our salesperson. Very friendly in a non-pretentious way. Manager gave us a fair price. We took it. A tech g We bought a new E400 wagon. Stace was our salesperson. Very friendly in a non-pretentious way. Manager gave us a fair price. We took it. A tech guy Bradley showed me how the gadgets work when I picked up the car. He did a great job. Overall experience was good, esp. for someone like me who hated the process of negotiating car price. More

Incompetence in every aspect Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 3 Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 35 years. This July visit was fixing what they did wrong in May. Authorization for repair was given on Friday and was told the following Wednesday they were waiting for authorization for repair. Was told the vehicle had been test driven, was ready and all paperwork was complete. When arriving at the dealer, the vehicle was being test driven, they had no idea which employee was test driving it or when it would return, and the paperwork had not been started. I fired the service advisor. More

Recall work It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttl It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttle service is always great at this location as well. All the staff are very nice here. More

Always an easy, pleasant experience Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the buil Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the building is so clean and modern, and my car is always so clean when it is returned. Not to mention any problem I am having is fixed in a very timely manner and with the transportation options wether it be an Uber, Mercedes van, or a loaner car it is so convenient. More

Great experience Everyone at this dealership was amazing. They were helpful, informative, and easy to work with. After test driving my car, I was able to purchase/fina Everyone at this dealership was amazing. They were helpful, informative, and easy to work with. After test driving my car, I was able to purchase/finance car over the phone. They even drove my new car out to my house (which included a 2 hour ferry wait and another 1 1/2 hour drive). The salesman, Josiah, promptly followed up with all my phone calls/emails/questions. More

Everything went great The service department handled everything in excellent fashion and within the time frame that they estimated upon my arrival. Everyone was very courte The service department handled everything in excellent fashion and within the time frame that they estimated upon my arrival. Everyone was very courteous and focused on doing the best job possible. More