Mercedes-Benz of Seattle

Diagnosis and repair of a complex issue Extremely complicated issue was diagnosed quickly and reasonably, and communication couldn't have been better. Sam M. is an ACE, and I will be certain Extremely complicated issue was diagnosed quickly and reasonably, and communication couldn't have been better. Sam M. is an ACE, and I will be certain to work with her again! More

Great! Stefan was great to deal with he communicated back and forth right on time and answer all my questions. I had a 5 start experience! Stefan was great to deal with he communicated back and forth right on time and answer all my questions. I had a 5 start experience! More

Fast, efficent service. I was told it would take 3 hours for the service I needed, but a little over 2 hours later the service was complete. I was elated.Liz Davis was great. I was told it would take 3 hours for the service I needed, but a little over 2 hours later the service was complete. I was elated.Liz Davis was great. More

Great customer service experience Keith Donaldson was responsible for the easy, remote purchase of a new Metris van. His product knowledge and expertise, customer service skills and d Keith Donaldson was responsible for the easy, remote purchase of a new Metris van. His product knowledge and expertise, customer service skills and detail oriented attentiveness to our needs made our acquisition a breeze. More

Always a great experience! These people are wonderful. I have worked with Brian for nearly three years now since I purchased my car. Even though I was late for my service appoi These people are wonderful. I have worked with Brian for nearly three years now since I purchased my car. Even though I was late for my service appointment, they still had me out of there in an hour and a half. Every experience has been stellar. More

I love working with Stori I can't say how refreshing it is to work with Stori-she is a delight-so knowledgable and easy to talk to! It is because of her that I returned for ser I can't say how refreshing it is to work with Stori-she is a delight-so knowledgable and easy to talk to! It is because of her that I returned for service with Mercedes-Benz of Seattle. More

360 positive Quick appointment, fast and courteous drop off, clear explanations, helpful advisor. What more could one ask for. I will recommend them to my friends Quick appointment, fast and courteous drop off, clear explanations, helpful advisor. What more could one ask for. I will recommend them to my friends and be back. More

Car Service Everything was outstanding from beginning to end (appointment, reception upon arriving, making arrangements for transportation to work, assessment and Everything was outstanding from beginning to end (appointment, reception upon arriving, making arrangements for transportation to work, assessment and description of work to be performed). In particular, the service advisor that helped me -- Stori Haug -- was exemplary. She deserves to be recognized and promoted, More

Repair of Sprinter 3500 WWhile the ambiance of the dealership is spectacular and the customer service and communication is great, the costs for labor and parts are overpriced WWhile the ambiance of the dealership is spectacular and the customer service and communication is great, the costs for labor and parts are overpriced. This vehicle is essentially a work truck, not a high-priced luxury automobile. They replaced a RR wheel sensor ($227 parts and $247 labor). I later noticed that I was charged $6.99 EACH for 10 cable ties ($69.90 + tax total). I should have complained on the spot but didn't notice the excessive charges on that line item until I got home almost two hours later. I also was experiencing a fuel filter warning light that would resolve itself after I drained the filter (no sign of water in the line) but which returned on the way to the dealership. They performed a drain and read the code which indicated a replacement was needed. The service department then quoted me a price of $468 to perform the replacement. I declined because I felt I was being over-charged for a simple service. I bought the same filter on-line for $77 and removed/installed it myself in one-half hour with no special tools or added parts. This is not rocket science. I feel that the follow-up process on the maintenance work is lacking. When I was returning home with the vehicle I noticed the charging cord that is normally in the cigarette lighter/power outlet was removed and when I tried to charge my phone, it was no longer working as it had when I drove to the dealership. I am assuming that when the technician used the battery maintainer they damaged it. In addition, I found the OBD port was open and the cover for that panel under the dash was open and hanging down. I am not certain if the latch for the panel is broken but it is certainly hard to secure it in place now. The service department should do a better job of making certain nothing is broken during the maintenance nor out of place in the vehicle before the customer leaves the lot, and that the customer has no issues to resolve after the fact. The star rating system accompanying the review reflects satisfaction with the high level of customer interaction but also recognizes the overcharging and lack of care as they wrap up the maintenance work. It costs the dealership relatively little and it is so easy to be attentive to the customer and for that we are appreciative. But, ultimately, what a customer really wants is to leave the dealership feeling that they can rely on the repair or maintenance to be skillfully completed and that the charges are reasonable. Because I do not feel that I got my money’s worth nor that the work was excellent, I doubt I will be returning to Mercedes Benz of Seattle for any further work. More

10k check I came in for my 1st 10k check/maintenance. Everyone in the service center was great. I did, however, when I called to make the appointment request I came in for my 1st 10k check/maintenance. Everyone in the service center was great. I did, however, when I called to make the appointment request a loaner car and was told loaners weren't provided for the 10k check. I ultimately spoke to a manager and got a loaner but I think your policy is ridiculous. I paid $90k for a car - you can give me a loaner for the day without having to beg. More