Mercedes-Benz of Scarborough

Neal and the service team did great work on my E63. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue. More

They are the best dealer I’ve been to ever. Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as wel Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as well. Big shoutout to Brandi, Tom and Steve. If you need a new car go see Steve. The dealership is absolutely beautiful inside, I didn’t want to leave lol. More

I had a very good experience. Nik was attentive with good follow through. A fair trade value. Nik was attentive with good follow through. A fair trade value. More

It started off great. . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor . it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor informed me that my car was done but needed a front tire replaced to pass inspection. We discussed and ultimately I agreed the safety hazard should be addressed immediately. She returned a short time later to report that my technician had gone to lunch so she would try to find someone else. What’s the thought process here? I would come back another day, is it an issue or not? To no avail, she said it would be about an hour, to mount a tire. At the hour and fifteen minute mark and my advisor no where to be found, I inquired as to the status. It was reported that he was just finishing the balancing and shouldn’t be much longer. What? The entire three hours + time I sat there .. not one once offered me a test drive, loaner, ride somewhere… huge missed opportunity. Do car dealerships try to sell cars? I would have really enjoyed the chance to see latest and greatest I am due for an upgrade. Also your service advisors need to learn some tact, if a customer with an out of warranty Mercedes still comes to Mercedes for service, a printed estimate upon arrival will be adequate. We don’t need to whisper about the price. More

We had a wonderful experience with Matthew Benson. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal. More

I had a great experience in purchasing my new vehicle from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with at the dealership was helpful and friendly! More

The moment you walk through the door, you are welcomed with a smile and a knowledgeable sales associate ready to answer any questions you may have. At no point is there pressure placed on you or any rush with a smile and a knowledgeable sales associate ready to answer any questions you may have. At no point is there pressure placed on you or any rush to buy a vehicle. Everyone seems genuinely happy to work there and help you find the perfect vehicle to fit your needs and wants. More

Appointment took a while to get, but once I arrived everything went very smoothly. Special kudos to service advisor Emily Crocker; she was excellent. everything went very smoothly. Special kudos to service advisor Emily Crocker; she was excellent. More

My advisor was amazing and helped to guide me to a seamless repair! Will be back for anything my Mercedes needs seamless repair! Will be back for anything my Mercedes needs More