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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
708 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 708 reviews

June 01, 2024

Needed emergency service on a cross country trip. They took care of us and got us back on the road! More

by Whaler305a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Brandi Lawler
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Helpful
May 31, 2024

Mohammed is an excellent service rep! ! He made sure that service was done correctly!!! 10/10!!! More

by pupham59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory
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Helpful
May 30, 2024

Not able to schedule repairs in anything close to a reasonable time frame! Did not contact me about time frame to do the repairs and left it sitting in the yard waiting for my approval for a week till More

by brackettren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
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May 30, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 25, 2024

As always service at Mercedes was A rated! We are always made to feel as if we are the only ones being served. Smiles, questions answered patiently and they keep the waiting time at a minimum More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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May 28, 2024 -

Mercedes-Benz of Scarborough responded

We are delighted to know that your experience was A rated! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 24, 2024

The dealership was currently under construction during my service but the staff was up and running like pros! More

by Luporreca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer, Mohammed and Tom
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May 24, 2024 -

Mercedes-Benz of Scarborough responded

It's great to hear that you had a positive experience with us despite the ongoing construction! We appreciate your patience and understanding during this time. We look forward to continuing to serve you with the same level of excellence once our renovations are complete!

Helpful
May 16, 2024

While undergoing renovations, the service team remains thorough and professional. Service quality and time of repair is very good. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Glidden
Report | Print
May 20, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 11, 2024

Brandi and April did a great job communicating about the service work I had done at the dealership - before, during and after the appointment. And even with all of the construction going on around the deal More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April, Brandi Lawler
Report | Print
May 15, 2024 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that Brandi and April provided excellent communication and made you feel welcomed and comfortable during your service appointment, despite the construction. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 09, 2024

Service advisor was very helpful. Communication was excellent and the work was done on time. More

by mike tikonoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
May 10, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 08, 2024

The experience was good other than the dealership unable to get title to complete the purchase. They finally had the title sent overnight. The day the title was received, the purchase was completed and I ha More

by jaimbry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max, my favorite salesperson , Jared Young
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May 08, 2024 -

jaimbry responded

There was difficulty getting the title, but it was worth the wait. Minor issues to have fixed by the service department.

Helpful
May 07, 2024

Excellent work. They let me know my options- price and timing of work. I am very satisfied. More

by Jdougherty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
May 09, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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