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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
819 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 819 reviews

August 30, 2024

Very disappointed and dissatisfied with service department. My complaints are not received nor resolved. Resorting to out of state for future service and sales. More

by carlson4_118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben in service, No name tags on staff
Sep 01, 2024 -

Mercedes-Benz of Scarborough responded

carlson4_118, We sincerely apologize for the extremely disappointing customer service you received on your recent service visit. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at birving@mbofscarborough.com. I would like to discuss how we can regain your trust. Sincerely Ben Irving Service Manager birving@mbofscarborough.com

August 29, 2024

My service advisor Scott made sure i was taken care of when I arrived to when the work was completed. Great communication! More

by Jeffcoates2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joy
Sep 01, 2024 -

Mercedes-Benz of Scarborough responded

Hi, thank you for taking the time to leave a review for us at Mercedes-Benz Scarborough. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

Excellent service. Matt benson was the PERFECT salesman. Answered all my questions and really helped me decide on the car I ended up with. Very genuine and so well info More

by Paule
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew benson, Jared Young, Brandi Lawler
Aug 31, 2024 -

Mercedes-Benz of Scarborough responded

Hi Paule, we're happy you found Matt to be so supportive during your experience here at Mercedes-Benz Scarborough. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2024

Ed was the best! It was the most relaxing car buying experience! Everyone made us feel at home and helped me get the best deal on my FAV car! More

by Thohop.np
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Weeks, Jared Young, Brandi Lawler
Aug 25, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. If you have any further questions, please give us a call. We're always happy to help!

August 22, 2024

Prompt, courteous service - always! And I’m confident in the training and knowledge of the technicians who service my car. More

by pander
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan, service mgr
Aug 24, 2024 -

Mercedes-Benz of Scarborough responded

Hi Pander, thank you for taking the time to leave a review for us at Mercedes-Benz Scarborough. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Got a quote sent to me and the actual bill was a 1000. 00 more. More

by Elitelimosmaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Sep 13, 2024 -

Mercedes-Benz of Scarborough responded

Elitelimosmaine, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. I was out of the office, but I hope one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Brandi Lawler General Manager blawler@mbofscarborough.com

August 19, 2024

We love our new Mercedes E Sprinter work van! Range and cargo capacity are awesome! More

by Jon
Recommend Dealer
Yes
Employees Worked With
Edward Weeks, Jared Young, Brandi Lawler
Aug 23, 2024 -

Mercedes-Benz of Scarborough responded

Hi Jon, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 16, 2024

Amazing experience! This was my first time there, to get warranty work done on an older car. Drop off/pick up was extremely quick. Staff was very friendly. Loaner car wa More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cook
Aug 18, 2024 -

Mercedes-Benz of Scarborough responded

Hello Laura, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 12, 2024

Very courteous and friendly service great explanation on the problem as well Thank you Thomas Cook! More

by susannecornelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cook
Aug 16, 2024 -

Mercedes-Benz of Scarborough responded

Hello, thank you; we appreciate your feedback! We hope to see you soon!

August 11, 2024

We can’t say enough good things about this dealership! Matthew Benson was our Airstream salesperson and he was an absolute pleasure to work with! We had visited two other dealerships and were not impres More

by M.O. Reams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Benson, Jared Young, Brandi Lawler
Aug 15, 2024 -

Mercedes-Benz of Scarborough responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

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